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In this engaging conversation, Rudy Stankowitz interviews Ron DeLoux from Big Blue Pool Service, exploring the evolution of the pool service industry, the importance of customer relationships, and the future of pool technology. Ron shares his insights on the shift from repair to replacement, the significance of pool chemistry, and the challenges faced by newcomers in the business. He emphasizes the value of education, mentorship, and community support, while also reflecting on the impact of natural disasters on pool services. The discussion concludes with Ron's advice for enjoying the work and maintaining a positive attitude in the industry.

takeaways

• The pool service industry has evolved significantly over the years.
• Education and continuous learning are crucial for success in the pool business.
• Customer relationships can be challenging but are essential for growth.
• Pool chemistry knowledge is becoming increasingly important.
• The shift from repair to replacement is a notable trend in the industry.
• Natural disasters can have a profound impact on pool services.
• Mentorship and community support play a vital role in professional development.
• Technology is changing the way pool services operate.
• Enjoying your work and maintaining a positive attitude is key.
• Newcomers should focus on building relationships and gaining knowledge.

Sound Bites

• "Pool chemistry is gonna be big."
• "Education is key for newcomers."
• "Enjoy what you do. Have a laugh."

Chapters

00:00
Welcome to San Diego: A Beautiful Introduction

07:30
The Evolution of the Pool Service Industry

10:47
The Future of Pool Repairs and Robotics

12:37
The Importance of Pool Chemistry

17:36
Navigating Challenges in Pool Maintenance

22:51
Lessons Learned in Pool Repair

25:03
Hands-On Learning and Individual Approaches

26:13
Overcoming Challenges and Building Confidence

27:11
Understanding Customer Needs

28:45
Mentorship and Impact on Others

31:32
Resilience in the Face of Adversity

31:43
Dealing with Natural Disasters

33:39
Survival Guide for Newcomers

34:49
Handling Mistakes in the Field

35:57
Attention to Detail in Pool Maintenance

36:25
Advice for Future Generations

37:14
The Importance of Enjoying Your Work

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