In this episode, John Latka talks about referrals, and how referrals continue to be a high gain opportunity for businesses in general and the retail automotive industry in particular – with closing ratios of 70% plus.

John also addresses10 things you need to know about a personal referral program. He also shares the contents of a letter, that can be shared with customers by email, which thanks them for their business and introduces them to your referral program.

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For more information:
https://www.automotivebusinesssolutions.com/

In this episode, John Latka talks about company culture – and how a strong workplace culture has a positive impact on happiness and workplace satisfaction – not to mention the upswing in performance. 

John also shares what influences and impacts company culture along with why organizations with stronger cultures tend to outperform the competition and are generally more successful.

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For more information:
https://www.automotivebusinesssolutions.com/

In this episode, John Latka talks about why employees quit.

Within the last couple of years, a study showed that 1 in 3 employees planned to leave their job within 12 months. And it’s not always a bigger pay cheque that people leave for – listeners will hear about a number of subtle and emotional factors that go into the decision to leave.

John also shares why the majority, 57% of employees, quit. You might be surprised at the reason.

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For more information:
https://www.automotivebusinesssolutions.com/

In this episode, John Latka talks about why customers quit. Listeners will hear some relevant and surprising statistics along with the clear and present danger that leads to poor customer retention.

John also shares how investing time in customer satisfaction and retention is well worth the effort, as it will dramatically increase a dealership’s bottom line.

In this episode, John Latka talks about onboarding new employees – the most crucial step in the HR process. Listeners will hear about the 4 Phases of onboarding along with the value of checklists and what they should include.

In addition, John talks about the benefits of having a great onboarding process in place and how investing a bit more time and effort in creating
an effective onboarding program will pay huge dividends!

In this episode, John Latka talks about the origin and meaning of “You don’t know what you don’t know.” He also talks about how all knowledge can be broken down into three segments.

Listeners will also hear about the four stages of learning and skills development. And in addition, John shares some examples of gaps in knowledge and not knowing what the gaps are.

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For more information:
https://www.automotivebusinesssolutions.com/

In this episode, John Latka talks about how having daily routines can add structure and a sense of control to your day. Routines ensure that you accomplish those basic daily tasks that must be done. 

And by completing your must do’s, you will gain some time to schedule in other things that you want or need to accomplish. Daily routines can also play an important role in maintaining your mental health.

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For more information:
https://www.automotivebusinesssolutions.com/

In this episode, John Latka talks about a number of factors that influence first impressions and as sales professionals we need to manage first impressions in a variety of situations. In addition, John brings to light the fact that we prejudge more than we realize and then shares a relevant story.

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For more information:
https://www.automotivebusinesssolutions.com/

In this episode, John Latka talks about communication and how it is so much more than just words. He shares the three core elements in the
effective face-to-face communication of emotions and attitudes.

In addition, he explains why the acronym W.A.I.T. – Why Am I Talking? – is so important.

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For more information:
https://www.automotivebusinesssolutions.com/

In this episode, John Latka talks about leadership and shares some quotes that are bound to resonate with listeners.

He also highlights some common leadership mistakes along with warning signs that may indicate
poor leadership.

John wraps up the episode by highlighting the attributes of a good leader.

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For more information:
https://www.automotivebusinesssolutions.com/