PracticeCare

Like or not, size sometimes matters. My guest today argues that it matters if you want to stay private. Is he right? He’ll explain what he means, why he thinks it, and if you agree, how you can get started.

Perrin DesPortes is one of the Co-Founders of Polaris Healthcare Partners. He is a Washington & Lee University graduate and earned his MBA from the Darla Moore School of Business at the University of South Carolina. Perrin has over 25 years of experience in the business side of dentistry, having run three different business units for Patterson Dental Supply over a 15-year career. Perrin is happily married and has an 8 year-old daughter at home. In his spare time, he is an avid cyclist and tennis player; enjoys cooking and reading; and loves good red wine and strong coffee.

In this episode Carl White and Perrin DesPortes discuss:

• Who should consider building a group practice
• The challenges of building a group practice
• The consequences of staying small as a private practice

Want to be a guest on PracticeCare?

Have an experience with a business issue you think others will benefit from? Come on PracticeCare and tell the world! Here’s the link where you can get the process started.

Connect with Perrin DesPortes

https://www.facebook.com/PolarisHealthcarePartnershttps://www.youtube.com/channel/UCMINy8AfUJRQ1xHogiMicUghttps://www.instagram.com/polaris_healthcare_partners/https://www.linkedin.com/company/polaris-healthcare-partners/?viewAsMember=true

Connect with Carl White

Website: http://www.marketvisorygroup.com

Email:  [email protected]

Facebook:  https://www.facebook.com/marketvisorygroup

YouTube: https://www.youtube.com/channel/UCD9BLCu_i2ezBj1ktUHVmig

LinkedIn: http://www.linkedin.com/in/healthcaremktg

If it’s true that the worst time to look for something is when you’re desperate to have it, then it’s especially true with finding good staff. My guest today says you should always be interviewing, and he’ll explain it and tell us how to get started.

Amit Gaglani is the CEO and Founder of AG Management Consulting. Before that he founded, scaled and then partnered Arrow Physical Therapy with Alliance Physical Therapy Partners, a private equity backed company. Amit exited Alliance after significant entity growth and then moved on to invest in real estate syndications, and commercial real estate along the way for 10+ years. Amit learned some hard lessons and then followed a stricter due diligence model learned from centimillionaire and billionaire investors. Now Amit helps physical practice owners grow their business, real estate syndication companies with their investor relations and business coaching clients looking to achieve higher goals.

In this episode Carl White and Amit Gaglani discuss:

• Why the best time to interview is when you don’t need staff
• What good interviewing looks like when you don’t need staff
• How to get started to always be interviewing

Want to be a guest on PracticeCare?

Have an experience with a business issue you think others will benefit from? Come on PracticeCare and tell the world! Here’s the link where you can get the process started.

Connect with Amit Gaglani

LinkedIn: https://www.linkedin.com/in/amit-gaglani-pt-ocs/

Facebook: https://www.facebook.com/amit.gaglani.50/

Instagram: @aag_1110

Connect with Carl White

Website: http://www.marketvisorygroup.com

Email:  [email protected]

Facebook:  https://www.facebook.com/marketvisorygroup

YouTube: https://www.youtube.com/channel/UCD9BLCu_i2ezBj1ktUHVmig

LinkedIn: http://www.linkedin.com/in/healthcaremktg

For as hard as you work for the patient revenue you get, why risk it with bad compliance practices? Seems obvious when you hear me say it out loud, but as we speak, some of our listeners are playing with compliance fire. Why do it? My guest today has insights on where you might be at risk and how you can reduce it.

Leslie Boles is the Co-Owner & President of Revu Healthcare, a healthcare consulting firm. She has the credentials of CCS, CPC, CPMA, CHC, CPC-I and CRC from the American Academy of Professional Coders, American Health Information Management Association and the Health Care Compliance Association.

In this episode Carl White and Leslie Boles discuss:

• Why poor compliance is so prevalent in private practices
• The most common areas of a practice where compliance practices are the worst
• Where private practices can get started with improving their compliance practices

Want to be a guest on PracticeCare?

Have an experience with a business issue you think others will benefit from? Come on PracticeCare and tell the world! Here’s the link where you can get the process started.

Connect with Leslie Boles

https://www.linkedin.com/in/leslie-boles-ba-ccs-cpc-cpma-chc-cpc-i-crc-69442246/

Connect with Carl White

Website: http://www.marketvisorygroup.com

Email:  [email protected]

Facebook:  https://www.facebook.com/marketvisorygroup

YouTube: https://www.youtube.com/channel/UCD9BLCu_i2ezBj1ktUHVmig

LinkedIn: http://www.linkedin.com/in/healthcaremktg

When you’re starting up a medical practice there are thousands of details, some more important than others. Where do you start? My guest today helps providers start up their own medical practice and helps us break it down.

Betsy Noxon founded Drake & Co. Medical Practice Consulting in 2021 to focus on supporting small to medium private medical practices to achieve best practices for their business, staff, and patients.  Betsy’s goal is to help physicians be proactive so they can be productive and serve their patients to the best of their ability. 

She’s worked in the healthcare business for 30 years. She enjoyed a leadership role as a Practice Manger for a large hospital system in Cleveland, Ohio, excelled as a physician recruiter in Salt Lake City, Utah, and directed all operations as the Administrator for her own podiatric surgical practice in Glenview, Illinois. With Drake & Co., Betsy assists with the launch of medical practices, hiring, overseeing policies and procedures, coordinating training, office set up, patient enrollment, compiling a competitive benefit package, and more. Betsy also recruits physicians, helps with hiring staff at new office locations, and assists with bookkeeping reviews.  Her primary responsibility is to help physicians solve business problems and offer peace of mind.

Betsy is also a young adult fiction author of The Eden Project Series, The Eden Project, The Crescent File, and the Y Factor. In her free time Betsy is an avid outdoor athlete, a passionate runner, cyclist, swimmer who competes in marathons and triathlons.

In this episode Carl White and Betsy Noxon discuss:

• How much time (months or years) owners should allow for the process of setting up your own practice
• The more important things practice owners should know about starting their own practice
• What should physicians think of five to ten years down the line. What they should prioritize.

Want to be a guest on PracticeCare?

Have an experience with a business issue you think others will benefit from? Come on PracticeCare and tell the world! Here’s the link where you can get the process started.

Connect with Betsy Noxon

https://www.linkedin.com/in/elizabeth-betsy-noxon-6327632a/

Connect with Carl White

Website: http://www.marketvisorygroup.com

Email:  [email protected]

Facebook:  https://www.facebook.com/marketvisorygroup

YouTube: https://www.youtube.com/channel/UCD9BLCu_i2ezBj1ktUHVmig

LinkedIn: http://www.linkedin.com/in/healthcaremktg

My guest today is adamant that we must stop pointing the finger at doctors for bad documenting and just help them document correctly the first time. Sound different than the usual? Then keep listening because there’s more where that came from

Ryan O’Hara is with Acclara, a firm that offers a variety of services related to revenue cycle management. An accomplished healthcare executive with a wealth of experience in revenue cycle operations, throughout his career Ryan has demonstrated a deep understanding of the complexities of healthcare financial management and has worked to develop strategies and solutions to drive efficiency, reduce costs, and improve patient outcomes.

In this episode Carl White and Ryan O’Hara discuss:

• The importance of knowing what you should be paid instead of what you were paid
• Why coding means quality, not payment and why cash is the outcome, not the goal
• Accepting the burden of documentation and your EMR as part of the job

Want to be a guest on PracticeCare?

Have an experience with a business issue you think others will benefit from? Come on PracticeCare and tell the world! Here’s the link where you can get the process started.

Connect with Ryan O’Hara

https://www.linkedin.com/in/ryan-o-hara-920b3623b/

Connect with Carl White

Website: http://www.marketvisorygroup.com

Email:  [email protected]

Facebook:  https://www.facebook.com/marketvisorygroup

YouTube: https://www.youtube.com/channel/UCD9BLCu_i2ezBj1ktUHVmig

LinkedIn: http://www.linkedin.com/in/healthcaremktg

Your website is the anchor of your online presence, but is it working as hard for you as it can? My guest today helps clients get more patients from their website and will shed some light on how you can do it better.

Hunter Davis is an elite marketing and business coach with over a decade of experience serving clients around the globe. He’s on a mission to take the stress and confusion out of marketing a private practice so therapists can get paid what they're worth, have time for their own self-care, and help more clients get healthier.

In this episode Carl White and Hunter David discuss:

• The most common misconceptions most practices have about their website
• The top mistakes most practices make with their website and how to fix them

Want to be a guest on PracticeCare?

Have an experience with a business issue you think others will benefit from? Come on PracticeCare and tell the world! Here’s the link where you can get the process started.

Connect with Hunter Davis

https://www.youtube.com/@thrilledtherapist

Connect with Carl White

Website: http://www.marketvisorygroup.com

Email:  [email protected]

Facebook:  https://www.facebook.com/marketvisorygroup

YouTube: https://www.youtube.com/channel/UCD9BLCu_i2ezBj1ktUHVmig

LinkedIn: http://www.linkedin.com/in/healthcaremktg

When it’s time to sell your practice, you’ll probably have choices between independent and corporate buyers. Are those offers going to be interchangeable? Nope, even if they look really similar on paper. The differences can be hard to see even when they’re massive, and my guest today will introduce you to some of what those differences are.

Marie Chatterley is a broker with CTC Associates, who has been helping doctors of all specialties in the dental industry since 2003. Marie’s expertise is in practice transitions, including practice start-ups, practice sales, partnerships, associateships, team building, marketing, and practice management. Mrs. Chatterley is the former President of the National Association of Practice Brokers and a member of the International Business Brokers Association.

In this episode Carl White and Marie Chatterley discuss:

• The pros and cons of selling to independent vs. corporate buyers
• The critical items to consider in selling to independent practitioners vs. corporate buyers

Want to be a guest on PracticeCare?

Have an experience with a business issue you think others will benefit from? Come on PracticeCare and tell the world! Here’s the link where you can get the process started.

Connect with Marie Chatterly

https://www.facebook.com/dentalbrokers?mibextid=9R9pXOhttps://www.linkedin.com/in/marie-chatterley-1360762a/

Connect with Carl White

Website: http://www.marketvisorygroup.com

Email:  [email protected]

Facebook:  https://www.facebook.com/marketvisorygroup

YouTube: https://www.youtube.com/channel/UCD9BLCu_i2ezBj1ktUHVmig

LinkedIn: 

http://www.linkedin.com/in/healthcaremktg

“If you build it, they will come” is not a strategy, it’s hope, and in the case of telehealth it’s also misleading. Who will come? Everyone thinks the patients will, but what if your own providers and staff resist using it? There’s a mindset that needs to be in place for telehealth to succeed, and my guest today will tell us all about it. 

Christian Milaster is the Founder and CEO of Ingenium Digital Health Advisors, a boutique consultancy focused on accelerating the adoption of digital health innovation to enable the effective delivery of extraordinary care. Since 2007 he has designed and implemented numerous digital health and telehealth services in health systems, health centers, and clinics.

Born, raised, and educated as an Engineer in Germany, Christian started his career at IBM Global Services before joining the Mayo Clinic in Minnesota, where he worked for 12 years in various roles before launching Ingenium in 2012.

In this episode Carl White and Christian Milaster discuss:

• How telehealth can help a practice reach its strategic goals such as staff andpatient satisfaction
• Why telehealth is more about processes and change management instead of the technology
• How to make telehealth sustainable

Want to be a guest on PracticeCare?

Have an experience with a business issue you think others will benefit from? Come on PracticeCare and tell the world! Here’s the link where you can get the process started.

Connect with Christian Milaster

https://www.linkedin.com/in/christianmilaster/

Connect with Carl White

Website: http://www.marketvisorygroup.com

Email:  [email protected]

Facebook:  https://www.facebook.com/marketvisorygroup

YouTube: https://www.youtube.com/channel/UCD9BLCu_i2ezBj1ktUHVmig

LinkedIn: http://www.linkedin.com/in/healthcaremktg

No matter your specialty, you must be valuable to your patients. You know that. What many practice owners under-appreciate is that they must also be different than their competition. Why? Patients have choices. Why should they choose you? 

Founder of Harper Health, Dr. Will is in his 25th year as an internal medicine physician in Chicago. Prior to founding Harper Health, he held a number of different roles as a physician-leader, including developing a number of core courses at the University of Chicago medical school, directing of the executive physical practice at the University of Chicago Medicine for more than 15 years and co-founding/running a successful wellness coaching business from 2009-2015.

In this episode Carl White and Will Harper discuss:

• Why most doctors find it difficult to grasp what a good difference is
• Who Dr. Will considers his competition to be
• How Dr. Will makes his difference better and stronger over time

Want to be a guest on PracticeCare?

Have an experience with a business issue you think others will benefit from? Come on PracticeCare and tell the world! Here’s the link where you can get the process started.

Connect with Will Harper

https://www.harper-health.com/

Connect with Carl White

Website: http://www.marketvisorygroup.com

Email:  [email protected]

Facebook:  https://www.facebook.com/marketvisorygroup

YouTube: https://www.youtube.com/channel/UCD9BLCu_i2ezBj1ktUHVmig

LinkedIn: http://www.linkedin.com/in/healthcaremktg

Growing your practice is exciting and nerve wracking, and it takes money. How do you figure out the financial needs of growing your practice? My guest today helps start ups get off the ground and on track to become a successful practice, and she’ll share some insights with us.

Diane Tarshis is Founder and Principal of Startup Distillery — a global consultancy where she provides 1:1 startup consulting and business planning that gives first-time founders the clarity and guidance they need to fast-track profitability. Since graduating from the Wharton School and leaving the frenzy of Wall Street behind, Diane has spent 20-plus years helping entrepreneurs from all walks of life build growing businesses. Some of her clients have become leaders in their industry, others have made multimillion-dollar exits, while still others have simply created a life that gives them flexibility and financial freedom. But one thing they’ve all had in common is this: They refused to leave their success up to trial and error.

In this episode Carl White and Diane Tarshis discuss:

• How to figure out the financial needs of growing a practice
• The main financial levers of growing a practice
• How often spending reality does not match financial planning

Want to be a guest on PracticeCare?

Have an experience with a business issue you think others will benefit from? Come on PracticeCare and tell the world! Here’s the link where you can get the process started.

Connect with Diane Tarshis

Startup Distillery website: https://startupdistillery.com

Distilling Your Dream: The Step-By-Step Kit for Business Plans ($199): https://startupdistillery.com/business-plan-kit

Link to schedule a free Discovery Call: https://startupdistillery.com/discovery

SPECIAL OFFER just for PracticeCare Podcast listeners: For the next month, you’re eligible for a free 45-minute consult with me. Just mention this offer whether you call me directly (impromptu) or book a call.

Startup Distillery podcast Not For Public Consumption: https://pod.link/startupdistillery

Financial Roadmap VIP Day: startupdistillery.com/consulting, startupdistillery.com/vipfr)

linkedin.com/in/dianetarshis

Connect with Carl White

Website: http://www.marketvisorygroup.com

Email:  [email protected]

Facebook:  https://www.facebook.com/marketvisorygroup

YouTube: https://www.youtube.com/channel/UCD9BLCu_i2ezBj1ktUHVmig

LinkedIn: http://www.linkedin.com/in/healthcaremktg