Praise Is Your Products Worst Enemy

When I talk to customers, I absolutely love negativity. I thrive on being told that I got it wrong, that I made a poor product decision or assumption, that I missed the mark, that I could have and should have done better.

Call me a masochist, but the thing is this: I know that those lumps I receive are going to help me build a better product. Positivity, on the other hand? That’s useless to me.

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