In this podcast, Heidrick & Struggles’ Cheryl Stokes speaks with Mike Puzziferri, retired deputy chief in the FDNY, the Fire Department of the City of New York, and a key leader in the FDNY’s response to the 9/11 attacks. Puzziferri shares his experience, including how the department recovered and rebuilt itself, during one of the most challenging periods in the history of the FDNY. Puzziferri discusses the important changes that were made to the FDNY’s crisis management plan and operations after the attacks, making the FDNY stronger and more prepared for threats and the unexpected, lessons that any organization should heed to emerge resilient from a crisis.

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