Have you ever wondered why some practices struggle with last-minute cancellations while others maintain a steady flow of happy patients? In this part 2 of the Productivity Killers in Dentistry Unveiled series, Michael and Sandy pull back the curtain on one of the biggest challenges in the dental industry: broken appointments. Sandy dives deep into the tactics for addressing this issue head-on, offering invaluable advice on the "appointment wrap-up" process. From ensuring seamless handoffs between your technical and front office teams to mastering patient interactions, especially with newcomers, Sandy's strategies are a game-changer.

This episode isn't just about maintaining a schedule; it's about transforming how your practice approaches patient management. Michael and Sandy stress the critical role of verbal techniques in appointment confirmations and the necessity of understanding patient behavior. By tightening the reins on scheduling and honing communication skills, you will see a noticeable decrease in broken appointments. Whether you're a dentist, office manager, or anyone involved in patient management, these insights could revolutionize your daily operations, maintaining a professional environment that's both efficient and patient-friendly.

What You'll Learn in This Episode:

• The "appointment wrap-up" process to prevent broken appointments.
• Techniques for effective handoffs between technical and front office teams.
• Strategies for minimizing cancellations by understanding patient behavior.
• Verbal techniques to improve appointment confirmation.
• The importance of rigorous training and communication in scheduling.

Tune in now to discover how to successfully minimize broken appointments in your dental practice!

Sponsors:

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Mentions and Links:

Communities/Groups:

Dental Gumbo Group

Events:

Front Desk Pro - November 15, 2024 New Orleans, Louisiana (Use code: "Secret Sauce" at checkout!)

Organizations:

ADA

Places:

The Ritz-Carlton

People:

Taylor Swift

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Amazon