In this episode, host Emma De Vita meets Susan Ferry, a project manager for change at Allianz, who led what she calls a ‘big bang transformation’ project that revolutionised ways of working for the global insurance company, fostering innovation through a no-blame culture where trust and honesty were paramount.

We spoke to Susan at the start of February to find out more about the Motor Engineer Control System project that she led in 2019, and why it was an innovative transformation project that garnered praise from APM. The aim of the project was to streamline the motor engineering repair, inspection and salvage processes, which included delivering app-based mobile workflow management for engineers. The project was a first for Allianz, and resulted in a fully integrated process that enabled an immediate inspection booking at the point a claim is raised. The ability for engineers to manage their workflow digitally and therefore remotely is proving its worth during COVID-19 lockdowns. The project’s wider benefits have exceeded expectations, and the hybrid approach that was taken ensured the project was delivered on time, to budget and to standard. 

You can read an in-depth account of the workings of this award-winning project in the forthcoming spring issue of APM’s Project journal, out in March.