PropTalk

Elizabeth Francisco sits down at NAA 2023 with Rich George, Success Coach for 9 Minutes to Success, to discuss how owner-operators can have transparent conversations with investors, especially when it comes to managing their expectations in a rollercoaster market.

Rich is a consultant, trainer, and author for the Multifamily Property Management Industry, specifically helping companies raise their Net Operating Income through strategic planning, talent empowerment, and education. Rich has worked in the property management industry for the past 20 years with many different levels from maintenance to senior vice president. He has a passion for getting the biggest return on investment from the human capital within the industry.

About ResMan: ResMan delivers the property management industry’s most innovative technology platform, making property investments and operations more profitable and easier to manage. ResMan’s platform unlocks a new path to growth for property management companies that deliver consistent NOI improvement and brilliant resident experiences easier than ever before. To learn more about our platform, visit http://myresman.com/

We sat down for a part 2 with Bill Nye, the Apartment Guy, to discuss leadership in multifamily and how leadership makes the difference in successful operations for property management companies. His philosophy: take care of your people and they will take care of your customers.

About Bill: Bill has a very distinguished and successful career as a leader in both the military and the private sector. While serving in the United States Air Force, he as named one of the 12 Outstanding Airmen of the Year for the entire Air Force and was honored along with his fellow recipients at a dinner at the White House with President Ronald Reagan. He is a graduate of the prestigious Air Force Leadership School and credits much of his leadership philosophies to what he learned while attending the school.

As a multi-family executive, he was named “Executive of the Year” twice by Apts. Magazine, a multi-family publication covering the mid-Atlantic region of the U.S.During his time as the CEO of Caviness & Cates Property Management in NC, his team earned the highest Satisfacts ratings in the country 3 consecutive years and during his time as the COO of Berger Communities in PA, they earned the same distinction two years in a row. While serving as the COO of Berger Communities they were named a top 25 “Best Places to Work” employer for three straight years and a top 10 employer for 2 straight years.

Today Bill runs his own speaking, training and consulting business in Friendswood, Texas.
About ResMan: ResMan delivers the property management industry’s most innovative technology platform, making property investments and operations more profitable and easier to manage.

ResMan’s platform unlocks a new path to growth for property management companies that deliver consistent NOI improvement and brilliant resident experiences easier than ever before. To learn more about our platform, visit http://myresman.com/

We sat down with Bill Nye, the Apartment Guy, to discuss leadership in multifamily and how leadership makes the difference in successful operations for property management companies. His philosophy: take care of your people and they will take care of your customers.

About Bill: Bill has a very distinguished and successful career as a leader in both the military and the private sector. While serving in the United States Air Force, he as named one of the 12 Outstanding Airmen of the Year for the entire Air Force and was honored along with his fellow recipients at a dinner at the White House with President Ronald Reagan. He is a graduate of the prestigious Air Force eadership School and credits much of his leadership philosophies to what he learned while attending the school. As a multi-family executive, he was named “Executive of the Year” twice by Apts.

Magazine, a multi-family publication covering the mid-Atlantic region of the U.S. During his time as the CEO of Caviness & Cates Property Management in NC, his team earned the highest Satisfacts ratings in the country 3 consecutive years and during his time as the COO of Berger Communities in PA, they earned the same distinction two years in a row. While serving as the COO of Berger Communities they were named a top 25 “Best Places to Work” employer for three straight years and a top 10 employer for 2 straight years. Today Bill runs his own speaking, training and consulting business in Friendswood, Texas.

About ResMan: ResMan delivers the property management industry’s most innovative technology platform, making property investments and operations more profitable and easier to manage. ResMan’s platform unlocks a new path to growth for property management companies that deliver consistent NOI improvement and brilliant resident experiences easier than ever before. To learn more about our platform, visit http://myresman.com

LIVE! from SAHMA, Janel Ganim and Rue Fox are joined by Affordable experts and leaders, Mary Ross of Ross Business Group and Glenda Leduc of Mansermar Property Management.
Cocktail of the episode? HOTMA “Hot Mess” Spicy Margaritas

Together, they discuss relevant topics like the Renter’s Bill of Rights and the RAD notice for Section 811 properties while also looking ahead at TRACS 203A and HOTMA implementation timeframes.

About Mary: Mary Ross is a nationally recognized expert in property management training and consulting and related areas. Ms. Ross is the President and CEO and majority shareholder of Ross Business Development, Inc. a small, woman-owned business based in Atlanta, GA.
As a senior business executive and savvy industry insider, she provides clients with high-level consultation and advice on how to succeed when managing properties set aside for low-income families. In 2001, Mary and Mark Ross created a unique training, learning development and consulting practice that marries knowledge of HUD occupancy requirements, HUD systems and process development.

About Glenda: As President and CEO of Mansermar and Mid-America Apartment Management Companyshe has been involved in the successful management, rehabilitation and operation of 65 multifamily housing communities for senior citizens in 14 states. She is experienced in all phases of multifamily apartment administration, property management and asset management and is well versed in the mechanics of the federal housing subsidy programs and rehabilitation of multifamily properties for senior citizens. She has been successful in the rehabilitation of existing properties financed through Low Income Housing Tax Credit (LIHTC) and under HUD 221(d)4 programs.

About ResMan: ResMan delivers the property management industry’s most innovative technology platform, making property investments and operations more profitable and easier to manage. ResMan’s platform unlocks a new path to growth for property management companies that deliver consistent NOI improvement and brilliant resident experiences easier than ever before. To learn more about our platform, visit http://myresman.com

LIVE! from NAA, Elizabeth Francisco, CXO of Inhabit, sits down with President of AAA and Metric Property Management, Lyndsay Hanes to hear her perspective and unique approach to mastering employee retention.

She talks about the use of psychometrics for Metric’s hiring process, eliminating the idea that an eye-catching resume or plenty of experience doesn’t necessarily equate to success and efficiency in the workplace.

For more on psychometrics and implementing them in your business, contact Cary Frieden [email protected]

About Lyndsay:
Lyndsay Hanes is a distinguished multifamily operator with over two decades of experience and a proven track record of results-oriented performance.She has vast experience across multiple asset types, increasing value and ensuring client satisfaction. Lyndsay has been responsible for creating processes at two start-up management companies before becoming an entrepreneur herself with the launch of her company Metric Property Management.Lyndsay has a history of service to our industry. She has been an active participant on numerous local Apartment Association committees, serving on the Board of Directors for the Austin Apartment Association, Co-Chair of the AAA Legislative Committee, and today she is currently serving as President Of AAA.

About ResMan:
ResMan delivers the property management industry’s most innovative technology platform, making property investments and operations more profitable and easier to manage. ResMan’s platform unlocks a new path to growth for property management companies that deliver consistent NOI improvement and brilliant resident experiences easier than ever before. To learn more about our platform, visit http://myresman.com

Elizabeth Francisco sits down at NAA with Tamela Coval, Industry Principal for London-based Livewire Performance. They discuss how unconventional thinking has led them both individually and as a whole to come up with exciting and radical ideas in hopes of a better future for multifamily.

About Tamela: Tamela recently launched LivewireX, a consultancy practice focused on Agnostic Tech where innovative thinking is The Mantra. Emerging PropTech solutions fuel her approach to CustomerX, Asset Management and Hospitality. Her premier #theelephantintheroom AgnosticTech Conversations are wildly popular joining Entrepreneurial Thinkers from all walks of Real Estate serving to lead the charge of #freetheMFdata (MF = Multifamily) and Work Together.

Tamela's exceptional expertise in Asset Management, coupled with her leadership acumen and dedication to mentoring, has positioned her as an icon in the multifamily real estate industry.

About ResMan: ResMan delivers the property management industry’s most innovative technology platform, making property investments and operations more profitable and easier to manage. ResMan’s platform unlocks a new path to growth for property management companies that deliver consistent NOI improvement and brilliant resident experiences easier than ever before. To learn more about our platform, visit http://myresman.com

LIVE! From NAA, Elizabeth Francisco sits down with Bobby Griffith, CFO, Principal and Director of Acquisitions for the JL Gray Company. They talk about presentation, even through attire, networking, and just how much multifamily has changed over the years.

Bobby C. Griffith has 34 years of experience in the multi-family housing industry specializing in affordable. Since joining JL Gray the company has grown from 45 to over 130 communities.Bobby is an Executive Council Member & Immediate Past President of the Apartment Association of New Mexico. He is also the president of Southwest Affordable Housing Group (SWAHG) - an industry association representing owners, agents, developers, non–profits, and service providers of affordable housing in the southwest.As if that was not enough, Bobby Griffith might just be the most interesting man in multifamily, as well as the best dressed.

About ResMan: ResMan delivers the property management industry’s most innovative technology platform, making property investments and operations more profitable and easier to manage. ResMan’s platform unlocks a new path to growth for property management companies that deliver consistent NOI improvement and brilliant resident experiences easier than ever before. To learn more about our platform, visit http://myresman.com

PropTalk was accepted to host our very own podcast LIVE! at NAA's Apartmentalize 2023. Hosts, Janel Ganim and Rue Fox, were joined by Affordable Housing experts: Peter Lewis, EVP of Schochet Companies, Anthony Sandoval, President and CEO of WSH Management and Jennifer Wood, Vice President at the John Stewart Company.

Together, they covered current trends and legislative and regulatory issues that impact operations of HUD, LIHTC, and rural housing properties in an interactive way. From HOTMA to staffing challenges to the Renter's Bill of Rights, these five experts will share all of their concerns, feedback and ideas regarding current Affordable Housing topics.

Thank you to NAA's Apartmentalize for letting us host this awesome podcast episode!

About ResMan: ResMan delivers the property management industry’s most innovative technology platform, making property investments and operations more profitable and easier to manage. ResMan’s platform unlocks a new path to growth for property management companies that deliver consistent NOI improvement and brilliant resident experiences easier than ever before. To learn more about our platform, visit http://myresman.com

We sat down with Jindou Lee, CEO and Co-Founder of HappyCo, to discuss how centralization plays a role in more ways than one within multifamily. From sharing about his journey into the multifamily tech space to getting creative in pioneering efficiency for onsite employees, Jindou has incredible "ah-ha!" ideas and insights you'll want to hear!

Jindou Lee is the CEO and co-founder of HappyCo, a multifamily proptech company that develops software and service solutions to enable real-time property operations. Prior to his current role, Jindou also founded and exited two previous tech companies. Jindou graduated from the University of South Australia with a Bachelor of Visual Communications (Design) and subsequently worked for Midway Games where he led the User Interface team to work on classic titles such as Mortal Kombat, Gauntlet, and Dukes of Hazzard. Besides his love for technology, Jindou is also an avid real estate investor and enjoys spending time with his family.

About ResMan: ResMan delivers the property management industry’s most innovative technology platform, making property investments and operations more profitable and easier to manage. ResMan’s platform unlocks a new path to growth for property management companies that deliver consistent NOI improvement and brilliant resident experiences easier than ever before. To learn more about our platform, visit http://myresman.com

Elizabeth Francisco, Chief Experience Officer of Inhabit sits down with HAA President and Founder/President of Q10 Property Advisors, Stephanie Graves, to discuss the importance of apartment associations for everyone involved in multifamily. From education to understanding industry struggles and working toward solutions, Stephanie brings light to just how vital involvement is for multifamily as a whole.

Stephanie Graves is the founder and president of Q10 Property Advisors. She is an executive level property management professional who has held titles from Director of Education to Senior Vice President of Operations, overseeing over 22,000 units in six markets nationwide. Stephanie has earned her CAPS and CAM designations through the National Apartment Association and is an education faculty member for the National Education Foundation. Stephanie is on the Executive Board of the Houston Apartment Association (the largest apartment association in the nation) and is the 2023 President. She is a sought-after speaker and facilitator throughout the nation and can be seen at many of the National Apartment Association Education Conferences.


Stephanie oversees corporate communications, acquisitions, due diligence, and various day-to-day activities that directly impact the profitability and success of Q10 and its assets.
Stephanie has over 20 years of experience in multi-family development, management, and operational oversight. She has a keen eye for identifying and diagnosing issues through the due diligence process. Stephanie has a Bachelor of Communications from St. Edwards University where she graduated Magna Cum Laude.

About ResMan: ResMan delivers the property management industry’s most innovative technology platform, making property investments and operations more profitable and easier to manage. ResMan’s platform unlocks a new path to growth for property management companies that deliver consistent NOI improvement and brilliant resident experiences easier than ever before. To learn more about our platform, visit http://myresman.com