Providers Properties and Performance

In a world with a constantly-shifting landscape, leaders in the healthcare industry must learn to grow to meet the evolving needs of their patients. Trisha’s guest today is Kip Edwards, VP of Facility Services at Banner Health for the last 14 years. Banner Health operates as the largest non-profit hospital system in Arizona and employs over 50,000 healthcare workers nationwide. What started out has a hospital company has slowly turned into a healthcare company, putting more and more of its resources into the community!

In this episode, we talk about…

• Focus and discipline play a large role in practicing successful time management
• The company has grown over the years and the real estate has followed
• Choosing how to prepare for the pandemic to hit
• Focusing on what has stressed the system the most since the pandemic hit
• Converting to and implementing a telemedicine program in three weeks
• Freeing up cash for operations by going through a developer real estate model
• Benefits of telemedicine and why it will continue to grow
• Building telemedicine into the healthcare facilities
• New projects and facilities that are on Banner’s horizon
• How Kip Edwards found his way into the healthcare industry

Links to resources:

Banner Health: https://www.bannerhealth.com/

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Overnight, the world changed. The pandemic has changed things from safe to unsafe, certain to uncertain. It is up to those in the healthcare industry to make sure proper healthcare will always be consistent. Dr. David Berg is the Chairman and Co-founder of Redirect Health, a healthcare company that utilizes a self-funding platform, allowing the flexibility for the user to get what they want while providing affordable healthcare. Redirect health is able to use its real estate as a financial tool as well as technology investments to continue to enhance its operations. Their goal is to help employers and employees not have to buy insurance!

In this episode, we talk about…

• The goal is to not have to buy health insurance
• Having a virtual system in place to prepare for situations like the pandemic
• Moms with a medical degree already know all of this
• Major flaws in the traditional healthcare model right now
• Hospitals can charge whatever they want and still sue the patient
• Eliminating the unnecessary spending in education and healthcare
• Being an innovative leader comes down to the desire for leadership
• Businesses with high-stakes workforces must access to affordable and easy healthcare

Links to resources:

YouTube

Salesforce

Never Split The Difference

Redirect Health: https://www.redirecthealth.com/our-story/

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What is the point of giving a $5,000 deductible when they make less than $20 an hour? Trisha’s guest today believes there is no point. Dr. David Berg is the Chairman and Co-founder of Redirect Health, a healthcare company that utilizes a self-funding platform, allowing the flexibility for the user to get what they want while providing affordable healthcare. David spent years looking for an affordable healthcare company for his employees to use before he finally decided to start a healthcare company of his own. He believes that just because someone has a sickness, they do not have to be a patient. His goal is to take the guesswork out of healthcare and make sure his members never have to become patients!

In this episode, we talk about…

• What inspired David to create Redirect Health
• Differences between members and patients
• Looking for opportunities to eliminate unnecessary spending in healthcare
• Collecting data helps anticipate needs, obstacles, and availability
• Deploying a system that collaborates with different divisions of healthcare
• Virtualizing a better brick and mortar imagined experience
• Why is healthcare adding more real estate to the system?
• Strategy to approach buying a bigger building than is needed
• Turning a capability into a nationwide business

Links to resources:

Redirect Health: https://www.redirecthealth.com/our-story/

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It seems odd that in a time when people need their doctors the most, the model has shifted so that doctors minimize contact with their patients. Trisha's guest today is Cheri Dersam M.D. Cheri works to find the cause of health problems, not just treat the symptoms, through personalized treatments of integrative and functional medicine. Integrative and functional medicine address the mind, body, and spirit in order to better identify the root cause of why something is going wrong. At her practice, Integrative Medicine of Arizona, Cheri believes that a healthy lifestyle can be the first line of defense against illness!

In this episode, we talk about…

• Integrative and functional medicine compared to traditional medicine
• Addressing the whole mind-body connection to optimize health
• It’s better to find the root cause of a problem than to misdiagnose
• Using a concierge approach to develop a relationship with patients
• Bioidentical Hormone Replacement Therapy (BHRT)
• Benefits of living a healthy lifestyle in the face of a pandemic
• The health of the microbiome directly affects the rest of the body
• Bringing medical professionals together in one place to promote a healthy lifestyle
• Most important things we can do to live a healthy lifestyle
• Where healthcare is going in the foreseeable future
• Good physicians can be born with a desire to heal and trained to do so

Links to resources:

Cheri Dersam M.D., Integrative Medicine of Arizona

Call to make an appointment: 480-621-8638

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This podcast is intended for educational and entertainment purposes and not to provide specific real estate investment advice.

Now more than ever, those working in the healthcare and the commercial real estate industry have to be very receptive to what their clients really need. In a time where patients and doctors are limiting physical contact, telemedicine is finding its way to the forefront of the healthcare industry. Pete Bolton is back in part 2 of his interview to tell everyone how QLE training can help providers ask better questions so that they can better diagnose their patients. Through his company, The Pete Bolton Company, he teaches executives to listen to their clients at a much higher level in order to find their true needs. These are changing times, so we all must adapt and take the time to listen properly!

In this episode, we talk about…

• What separates a successful diagnosis from an unsuccessful diagnosis
• Diagnosing over the phone when you can’t see somebody
• 3 habits that you can adopt to improve your listening skills
• Pete’s timeline of jobs that have taught him different lessons
• Understanding what you want to do and how you want to do it
• The one thing that you absolutely can’t do to the client
• Different books that you can look to for inspiration
• Things that you can do for yourself every single day to be successful
• Are leaders born or are they trained?
• You’ve got to be willing to listen, execute, and think to be successful

Links to resources:

Traction

Principles

Adapt

Xerox

Reach out to Pete about his services via telephone or email:

602-399-0367

[email protected]

Pete Bolton, President of the Pete Bolton Company

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This podcast is intended for educational and entertainment purposes and not to provide specific real estate investment advice.

We are facing an economic shutdown the likes of which we’ve never seen before. That doesn’t mean we haven’t seen our fair share of economic strife, such as The Great Recession. Today, Pete Bolton is in the booth to expand on his rethink, regroup, and recoup strategy to battle The Great Lockdown. The world is in a very unique situation and will look very different after this is all said and done, so make sure you don’t get left behind!

In this episode, we talk about…

• Where Pete was in his career during other economic downturns
• What stage of the process are we in right now?
• You go to war with the information that you have, not the information that you need
• It is especially important to identify who adds value to the business
• The more you sweat in training, the less you bleed in battle
• Drivers that will help the economy recover efficiently
• Tools that Pete uses to help students improve their closing skills
• Find out what your past clients are doing now

Links to resources:

Pete Bolton, President of the Pete Bolton Company

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This podcast is intended for educational and entertainment purposes and not to provide specific real estate investment advice.

Whether it has to do with patients or staff, the medical field is in a period of massive change. It is the obligation of all medical practices to do whatever they can to curb the spread while continuing to look after patients and staff. In today’s episode, Trisha interviews 5 guests about their respective thoughts on COVID-19 and how they are responding to the changes in their practices and community. This is a situation that is affecting people all over the world. As medical professionals respond and prepare for the future, they in turn help ease the fear of the unknown!

In this episode, we talk about…

• There’s a moral obligation to continue taking care of all patients remotely
• Continue to live a healthy and balanced life during the pandemic
• Negative effects on the global community from COVID-19
• Accommodation steps to take in order to calm fears and remain flexible
• How to react to The Great Lockdown, an unprecedented situation
• Telemedicine is allowing care providers to see patients while maintaining a safe distance
• Dentistry has been heavily affected, but many things remain the same

Links to resources:

Dr. Nikesh Seth, CEO and Medical Director of Integrated Pain Consultants

Tom Long, Owner of Above and Beyond Physical Therapy

Pete Bolton, President of the Pete Bolton Company

Dr. Miriam Levering, Doctor of Nursing Practice, The Healing House

Dr. Beth Vander Schaaf and Dr. Roy Howard, Smile Arizona Dentistry

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This podcast is intended for educational and entertainment purposes and not to provide specific real estate investment advice.

Bringing together healthcare providers, business leaders and forward thinkers at the intersection of healthcare and real estate to explore optimizing human, property, or professional performance. In conversations with innovators, industry disruptors and strategy masters inspired by progressive medical procedures, health & wellness therapies and investment real estate solutions we analyze how to deliver better patient care using medical office buildings, surgery centers, urgent care centers and hospitals. Discussions include the changing healthcare environment, the future of the healthcare industry and embracing opportunities while achieving a return on healthcare real estate investments.

This podcast is intended for educational and entertainment purposes and not to provide specific real estate investment advice.