In this episode, Andy Cleff and Mike Caddell chat with guest Soren Pedersen about the drivers of quality.

If organizations are to be successful at creating high-quality products they need the right kind of management commitment, organization-wide communication, safety, and transparency.

In short - they need more than “the right” framework, they need the right kind of attitude.

Contact Information

• https://www.buildingbettersoftware.com/
• linkedin.com/in/pedersen-on-software

Resources

• How to Create a Culture of Quality Improvement 
• How to Get the Bad News You Need 
• Hire for Attitude, Train for Skill 
• A Textbook Case for Disaster: Psychological Safety and the Boeing 737 Max 

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