In this episode of “Inside Health Care,” Peggy O’Kane, NCQA President, moderates an expert panel discussion to explore how health plans, systems and clinicians are using telehealth to respond to COVID-19 and how challenges and opportunities identified during the pandemic might inform the future.

Panelists are Dr. Yul Ejnes, Clinical Associate Professor of Medicine, Warren Alpert Medical School of Brown University; Kerry Palakanis, Executive Director of Connect Care Operations, Intermountain Healthcare; Dr. Hoangmai Pham, Vice President of Provider Alignment Solutions, Anthem; and Dr. Michelle Schreiber, Director of the Quality Measurement and Value Based Incentives Group at CMS.

In part 1* of this discussion, panelists share their thoughts about the adoption, capabilities and limitations of telehealth. In part 2, panelists answer a range of questions covering reimbursement, privacy concerns and resources for keeping up with telehealth developments.

Learn about newly enacted policies for NCQA staff, contractors and events due to the coronavirus here: https://www.ncqa.org/covid/.

*The Commonwealth Fund created the slides mentioned during part 1, documenting the growth of telemedicine during the pandemic.

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Dr. Michael Barr, Executive Vice President, Quality Measurement and Research Group

In this episode of “Inside Health Care,” Dr. Michael Barr, NCQA Executive Vice President, Quality Measurement and Research Group, and Matt Brock, NCQA Communications Director, discuss how telehealth has transformed the delivery of care during the COVID-19 pandemic. Dr. Barr discusses his experiences with telemedicine and how primary care practices are adjusting to this new reality.

We also discuss the direction of NCQA during this time. Learn about newly enacted policies for NCQA staff, contractors and events due to the Coronavirus here: https://www.ncqa.org/covid/.

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In this episode of “Inside Health Care,” Peggy O’Kane, NCQA President, and Frank Micciche, NCQA VP of Public Affairs and Communications, discuss the importance of public health during the COVID-19 crisis: how COVID-19 is affecting American society as well as quality measurement—and NCQA. Peggy also talks about building a telehealth infrastructure and how the virus is disproportionately impacting African Americans, Hispanics and the underprivileged.

Listen to the podcast below.

Learn more about enacted policies for NCQA staff, contractors, and events due to the Coronavirus here: https://www.ncqa.org/covid/.

Don’t forget: Quality Talks 2020 is April 28. Join us virtually! Register at www.qualitytalks.org.

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In this episode of “Inside Health Care,” Delia Brand, Director of Alabama Tombigbee Regional Commission Area Agency on Aging (AAA), and Matt Brock, NCQA Communications Director, discuss how NCQA’s Accreditation of Case Management for Long-Term Services and Supports provides a framework for improving the quality of care.

Delia describes how NCQA’s LTSS Best Practices Academy helped Alabama’s 13 AAA’s prepare to apply for Accreditation and how the application process led to better coordination of care. Delia also talks about Alabama AAA’s diverse client population and the benefits of delaying institutional care.

Listen to the podcast below.

Don’t forget: Quality Talks 2020 is April 28. Register at www.qualitytalks.org.

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In this episode of “Inside Health Care,” Thomasene Barnes, of New York Health and Hospitals, and Kelsey Keller, of Hackensack Meridian Health, discuss their PCMH Certified Content Expert (CCE) Quality awardwinning efforts with Matt Brock, NCQA Director of Communications. Thomasene and Kelsey talk about their innovative strategies for improving patient-centered care. They also discuss their leadership techniques, motivations and impressions of the PCMH Conference.

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