Rachel Morris “starred” in two of our most popular podcasts and through her work on GP resilience she was inspired to set up her own “You Are Not A Frog” podcast. In a recent edition of that podcast she interviewed our own Ben Gowland to discuss ways in which general practice can effectively introduce change, particularly against a background of resistance.

Show Notes

Ben explains how his career progressed to setting up Ockham Healthcare (52secs)

How Ockham Healthcare developed its unique offering (2min 02secs)

Working with at-scale general practice – a means to an end (2mins 47secs)

The goals for working at scale (3mins 37secs)

Making a difference – Time for Care (4mins 29secs)

Difficulties in implementing the high impact changes (5mins 36secs)

Change is difficult so how do we approach it? (7mins 01secs)

Introducing pharmacists – a practical example (7mins 32secs)

Resistance to change - a systematic approach (9mins 15secs)

The problem is obvious why we need to change? Isn’t it? (11mins 25secs)

The system and what you can control (12mins 22secs)

Overcoming the emotional response (13mins 28secs)

Picking the changes you pursue – small or large (14mins 34secs)

Ockham Healthcare’s role in supporting joint working (16mins 39secs)

Influencing without hierarchical “power” – a practice’s relationship with the PCN (17mins 56secs)

What’s the one big thing a PCN should be doing? (19mins 43secs)

Expect resistance – dealing with your “No Nos” (21mins 02secs)

Becoming positive about change (22mins 17secs)

Contacting Ben (23mins 28secs)

Ben is available on email ben@ockhamhealthcare

He is on Twitter @benxgowland

The Ockham website is here

The You Are Not a Frog podcast is available in a number of places including here