This episode: Membership value is hard to define, but a great first step is finding increased engagement opportunities outside of in person meetings. I talked with Charity Quick, CSE of the Biomedical Engineering Society, about how they changed how members engage in between in person meetings. We also discussed student chapters, online community, mentoring, and growing arms in laboratories. (Yes we really did!) Watch this engaging conversation with an experienced CSE. What do you do to define member value? Share a comment!

Season 4 Episode 41 | Series episode 173

This episode: Nonprofits of all kinds hold meetings and events, but are there differences with health care meetings v. other types of meetings and events? My guest Kimberly Stansell, Meetings & Events Expert, and I talk about health care meetings, what's happening as we return to in person events, and what we all should remember about being together. What is your suggestion about how to make in person meetings better? Share a comment!

Season 4 episode 40 | Series episode 172

This episode: The ripples of the pandemic lockdown may be receding, but we have become more dependent than ever on real-time interactions using technology. How does this affect us as people? What does it mean for relationships? And is there any humanity in technology? My guest Miguel Neves of Skift Meetings shares his insights on how we gather using technology and in person. He has seen some unexpected shifts. Watch to find out what he has seen trending. What do you think about the humanity of technology? Share a comment!

Season 4 Episode 39 | Series Episode 171

This episode: Many nonprofit professionals set becoming a Chief Staff Executive (CSE) as a career goal. But no matter how good you are, you need to make it through the interview process! I was pleased to talk with my friend and colleague Wendy Toyama, a successful Nonprofit CEO, about her tips and insights into the CEO interview process. She shares suggestions about how to behave, how to present yourself, and we talk about "red flags" that you should be aware of when checking out potential positions. What questions do you have about the nonprofit CEO interview process? Share a comment!

Season 4 Episode 38 | Series Episode 170

This episode: Changing the Chapter Model is on the minds of many nonprofit professionals this year as we confront the reality that the way we live and work changed well before the pandemic lockdown. Virtual interactions, increased pressures on our schedules, and doing more with less in an on-demand/instant world don't fit with our old "mini me" model. It can be daunting and scary trying to change your chapter model but our guest Bill Schankel is here to tell you how they did it and to report the good news that it is working! He encourages everyone to be cautious but don't let fear get in the way of doing what's best for your members through a chapter model that actually delivers value and good experiences. What's stopping you from changing your chapter model? Share a comment!

Season 4 Episode 37 | Series Episode 169

This episode: Earlier this year, Rachel Clemens of Mighty Citizen joined me for a conversation about their no-fee tool The Mighty GPS. Using this tool, nonprofit organizations can measure their marketing maturity, which helps them make adjustments to improve their reach to target audiences. So far this year, 60 nonprofits have used the tool, and Rachel is back to share what was learned from this data. We discussed who was doing well, how it compares to higher education and government agencies, and actions that nonprofits can take to improve their marketing whether crawling, walking, running, or soaring! This nonprofit marketing data snapshot will be of interest to any organization that wants to measure their performance and break through the noise in today's world. How is your organization doing with marketing? Share a comment!

Season 4 Episode 36 | Series Episode 168

This episode: The pandemic lockdown put online meetings and education front and center. While we adapted, we always wondered if we were doing it "right." Discussions were had about the difference between online and in-person interactions and how they are different. But how different are they REALLY? Ed Barks, Communications Expert and author, shares his insights into online conversation moderation including similarities and differences between online and in-person, tips on how to have a successful online conversation, and he shares how you can get his latest book for no fee! Watch this conversation full of immediately applicable tips. How do you handle online conversations? Share a comment!

Season 4 episode #35 | Series episode #167

This episode: Online communities are fantastic member benefits, especially within individual membership organizations. But every community has its challenges with civil discourse, so how can we manage community guidelines to create the robust culture and conversation we seek? Conflict resolution and Culture Expert Jamie Notter and Association Executive Rick Burt share their experiences, advice, and perspectives on how to manage community to create a positive experience. We also talked about the big issue: MISINFORMATION and its long-term impact on the member experience. Listen to find out what red/yellow/green lights and sandwiches have to do with online community management! What are your challenges with managing online community interaction? Share a comment!

Season 4 episode 34 | Series episode 166

This episode: We're coming up to year end 2022 and that means it's Benefits Season! But what should association benefits look like in this crazy world post-lockdown? I talked with Brian Haney of The Haney Company (and fellow podcaster) about how benefits have changed since the lockdown, the best way to communicate them to employees for maximum value, and whether or not associations are offering *too many* benefits. We talked culture, equity, and recognition of individual needs and whether remote/virtual employees need different benefits than employees in the office. What do benefits look like at your organization? Share a comment!

This episode: It's time for our quarterly wellness episode with Wellness Coach and Meditation Teacher Fern Carbonell of LoveNurtureBloom.com. Many of us have desk jobs or we are hunched over our devices most of the day. We are looking down, making repetitive motions, and maybe even straining our eyes. Fern reminds us that movement is good for our bodies and it's an easy way to practice self care. She shares (and demonstrates) easy movements to help us relax, stretch, and invigorate our tired muscles. Bookmark this episode for whenever you need a movement break! What keeps you from moving during the day? Share a comment!

Season 4 Episode 31 | Series Episode 164