“The mission of this organization is to be the most respected and the best railway in Australia.”

Our adventure continues in the land Down Under with CEO of Metro Trains Melbourne (MTM), Raymond O’Flaherty. On this episode, O’Flaherty discusses why MTM focuses on passenger experience as a measurement of success in addition to your standard reliability of service KPIs. He also elaborates on the importance of interchanges between systems and modes, the investment into MTM, his focus on teamwork, and why he created a podcast to communicate better with his organization.

If you want to know more about Metro Trains Melbourne, you can check out their website.

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