In this episode - part of our CSW events series - Jess Bowie chairs a discussion reflecting on government's efforts to implement productivity improvements, highlighting both successes and failures in the ongoing pursuit of better services for citizens. Featuring Kate Caulkin, director of people and operational management insights at the NAO; Katherine Kent, head of public services productivity statistics at ONS; Emran Mian - who was director general for digital technologies and telecoms at DSIT but has recently been promoted to permanent secretary at the department; and Clare Mortimer, partner, AI & data, at Deloitte.