This source provides a comprehensive overview of Betty Ann Ong, a flight attendant on American Airlines Flight 11, focusing on her heroic actions during the September 11, 2001, terrorist attacks. It highlights her life of compassion and service before the tragic event, detailing her upbringing and dedication to her job. The text recounts the fateful day where Ong's calm and detailed phone call from the hijacked plane provided crucial intelligence, leading to the grounding of all flights nationwide and ultimately saving lives. Furthermore, the source discusses her enduring legacy through the efforts of her family, the establishment of the Betty Ann Ong Foundation, and various memorials that honor her sacrifice and bravery. Overall, the piece emphasizes Ong's profound impact as a national hero and the lasting inspiration she provides.

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