One night, alone in his new apartment, Halen hears something unexpected — a set of footsteps in the dark, and an unfamiliar voice telling him “Moshi, moshi.” Super Tech Support returns, Alex investigates.

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This week, PJ and Alex open up the phone lines and try to solve your problems, big and small.

Read Joshua Rothman's story on printers here. 

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Carlos Maza started posting videos on YouTube, and ran afoul of a guy who reminded him of his high school bullies. He asked YouTube to intervene, and then things got extremely complicated.

Further Reading:

Carlos Maza's video series Strikethrough

Mark Bergen on how toxic videos became more common on YouTube

Megan Farokhmanesh's article about Google's LGBTQ employees and their reaction to the company's policy decisions

Kevin Roose's "The Making of a YouTube Radical"

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This week, we discover an invisible maze, designed to trick millions of people out of their money.

Justin Elliot’s Twitter

Pro Publica’s questionnaire for people who’ve worked at Intuit

Intuit CEO’s video response

Find a Free File tax product on the IRS site

Pro Publica’s reporting on Turbo Tax

Here’s How TurboTax Just Tricked You Into Paying to File Your Taxes

TurboTax Deliberately Hid Its Free File Page From Search Engines

TurboTax and H&R Block Saw Free Tax Filing as a Threat — and Gutted It

Elizabeth Warren and Other Senators Call for Refunds and Investigations of TurboTax and H&R Block

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This week, the most humiliating, unfortunate and regrettable things on the internet that simply will not come down. Also: the father who scours the internet for lost memories.

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This week, an epic Yes Yes No spanning an entire galaxy of internet fights. Plus, Alex Goldman reveals a dark personal secret. And an update on Sal’s quest to get into college in Canada.

See the tweet here. 

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This week, a flood of mysterious orders plague Domino’s Pizza stores across America. Who is Adam Pisces, and why is he ordering so many cokes?

Domino's Responsible Disclosure to report any vulnerabilities on their app

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Ben loves podcasts, but he has a problem. When he tries to listen to one podcast in particular, his car stereo completely breaks. This week, Super Tech Support takes on one of its strangest cases — Roman Mars versus a 2016 Mazda sedan.

LISTEN TO 99 % Invisible!

Roman Mars' 99% Invisible podcast

Podcasts featured in this episode

iTunes:

^space^ - https://podcasts.apple.com/us/podcast/space/id1458545673

<~> - https://podcasts.apple.com/us/podcast/less-than-approximately-greater-than/id1458541805

100% Related? - https://podcasts.apple.com/us/podcast/100-related/id1458542752

88% Parentheticals - https://podcasts.apple.com/us/podcast/88-parentheticals/id1458545680

BONUS PODCAST!:

{Blank} + {Blank} = FUN - https://podcasts.apple.com/us/podcast/blank-blank-fun/id1458544361

RSS:

^space^ - https://feeds.megaphone.fm/carrotspacecarrot

<~> - https://feeds.megaphone.fm/greaterless

100% Related? - https://feeds.megaphone.fm/100pr

88% Parentheticals - https://feeds.megaphone.fm/88pr

BONUS PODCAST!:

{Blank} + {Blank} = FUN - https://feeds.megaphone.fm/blankblankfun

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This week, PJ and Alex open up the phone lines and try to solve your problems, big and small. Don’t type like my brother.

Further Reading:

Jusoor

Institute of International Education PEER

Michael Bazzel's workbook to remove your personal information online

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We investigate the mystery of why parents across the world became convinced that a half-bird/half-woman monster was going to harm their kids over the internet.

And we answer the question of how robocallers are able to fake your telephone number when they call you.

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