From being a sister, a beauty queen through to a CEO. Puteh Naziadin, Miss Malaysia 1976 and businesswoman today tells about the balancing act.

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How to transform an average worker to indispensable employee? John Tschohl is a customer service guru who has developed many customer service programs; and he is also the of several books, including Moving Up.

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The award winning company, Sym World Innovation, is the winner of the recent Enterprise 50 Award shares how it innovates and charts its growth.

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A pressing issue that has not been discussed too much is incentive plans for the sales team. Are targets too high? Are incentives too low? How to find the balance? How to stay motivated in sales?

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The engagement of spiritual beliefs, cultural identities and business.

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Ms Chantelle Johnson, Global Head of Marketing, Alpari UK Ltd; Mr James Pleasance, CEO World Match Racing Tour

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In fast-growing economies, where talent markets are tight and competition for the best talent is intense, the companies that get it right in terms of an effective EVP and total rewards strategy, design and execution are even less likely to report problems with attraction and retention, and 2.5 times more likely to report financial performance that is substantially above their peer group.

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A big campaign to draw in tourists and to generate tourist dollars means business opportunities for many to participate. The Ministry of Tourism shares its campaign and points to opportunities, especially for those in the entertainment, recreation, hospitality, food & beverage and medical industries.

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Tools and processes to engender bold new ideas and that combine compassion, creativity, and collaboration to bring about the forces of change.

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What lies in 2014 and how will these trends impact the management of human resource.

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