Resource Centre

By BFM MediaBusiness Entrepreneurship Careers Management

Resource Centre episodes

March 11, 2013 Contact Centres: No Longer Just a Cost-Centre
The traditional thinking is that call centres are necessary to provide consumers and customers a clear point of contact. Now such centres can be the source of new leads, a place from which to sell new products, upsell and cross-sell. Contact centres today generate revenue. We spoke to Munirah Looi, CEO of Brandt International.
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20 min
March 08, 2013 A Ramen for mee, A Ramen for mee

Ramen (noodles) may be a too-common Japanese staple. But IPPUDO, which means ‘a place where the wind blows’ is marketing itself internationally as the ramen place that taking the world through a small storm in a bowl.
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20 min
March 07, 2013 Communicating Effectively via Customer Service to Keep Your Customers
Communicating effectively is more than being clear and being polite.
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21 min
March 05, 2013 Organic and inorganic growth
Business growth is inevitable: no growth could likely lead to atrophy. John Langan, partner of Massive Collective tells his story how he and his partners have grown Massive Collective.
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19 min
March 04, 2013 Turning Your (Lacklustre) Business Around
Moving a business from a period of losses or low profitability into a more profitable stage. A turnaround may be triggered by a number of factors, including a better use of assets or the development of new products and services. Vincent Chew, CEO of Covenant Equity Consulting shared his experiences.
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19 min
March 01, 2013 Soaps (operas) are not just for washing or watching?
Soap operas which many think are staples only for bored and/or desperate housewives offer insights to marketers, brands and content creators.
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20 min
February 28, 2013 BFM89.9, the Business Station Goes to Business School
From on-air to the classroom. BFM takes it network of experts with it into the classroom, and offers its kind of business education for executives.
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18 min
February 28, 2013 Losing Project Knowledge, Stalling Projects
Manage projects well or suffer the consequences of delays, cost-overruns; or worse non-deliveries and cancellations. The result: financial losses and mud to reputations. The company’s, the CEO’s or MD’s and all those involved. One overlooked aspect of project management is managing information (project knowledge, IT systems and related software) to ensure timely delivery of the right product at the right cost.
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19 min
February 26, 2013 India’s industrial corridors beckons
India’s High Commissioner to Malaysia paints the investment opportunities available to Malaysian companies in the subcontinent’s industrial corridor in Mumbai.
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20 min
February 25, 2013 Occupational Psychologists on Psychometric Assessment
Psychometric tools and its use the corporate world to a better fit: the right person for the right job.
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19 min

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Where industry experts, business owners and hands-on entrepreneurs compare useful notes on conceptualizing, creating, managing, and growing their businesses. Featuring interviews that equip the…