Ahead of the Malaysian Media Conference 2020 this week*, we speak with MMC 2020 Project Lead Vasuki Rao about gathering stakeholders - in the flesh - to discuss opportunities to shape the recovery of the media and marketing industries, plus the event’s big promise to provide insights that will inspire a Great Comeback and determine the future state of Malaysia’s communication landscape.

*In order to allow the industry to catch its breath in coming to terms with new normal, the 14th Malaysian Media Conference has been postponed to October 23rd, 2020.

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Ahead of the Malaysian Media Conference 2020, Chris Wee from Rev Media Group joins us to discuss the challenges the media industry continues to face during this pandemic, the recent merger between Media Prima Digital and Rev Asia, and what it takes to consolidate and forge partnerships between the various titles under the RMG’s belt.

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2020 has taught us some big lessons about business continuity and digitalisation. We speak to the folks at Digi & MDEC about Business Continuity Digitalisation - the synergy between these two agents, and how businesses can maximise their potential through #BCDigitalisation, with the help of the SME Digitalisation Grant.

2020 has taught us some big lessons about business continuity and digitalisation. We speak to the folks at Digi & MDEC about Business Continuity Digitalisation - the synergy between these two agents, and how businesses can maximise their potential through #BCDigitalisation, with the help of the SME Digitalisation Grant.

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In this time of uncertainty, Upskilling is suddenly being touted as a panacea for employees to remain relevant and desirable to organisations. But according to the Centre of Applied Data Science (CADS), upskilling alone will not save the workforce from unemployment. Or at least upskilling without strategy and alignment. We speak to CEO of CADS, Sharala Axryd about what organisations can do to future-proof themselves and their most treasured employees.

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Malaysia has reopened its international borders to healthcare travellers, but with it comes stringent SOPs to ensure patient and visitor safety. CEO of Malaysia Healthcare Travel Council (MHTC) Sherene Azli runs us through these latest measures, and provides insights into reviving medical tourism here this year - the year that was supposed to showcase Malaysia as “The World’s Healthcare Marvel”.

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SC Chong, Managing Director of FedEx Express Malaysia joins us to discuss the recent shifts in the logistics business following the onset of Covid-19, and how SMEs can better manage their supply chain during this time.

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Amidst these trying times, consumers have found that they have more questions than ever. And serving at the frontline of corporates during this time, an efficient contact centre has become the core of many business operations. But what happens when customer support is #WFH? We speak to global cloud communications platform Infobip about the next generation of cloud contact centres, and how businesses can build connected customer experiences across all stages of the customer journey at scale.

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E-Commerce has seen a spike this year due to the pandemic. But with the rise of e-commerce, there are also a lot of risks in terms of counterfeits found online. Geetha Kankdiah from KASS International joins us to discuss interesting ways to tackle this, and various mechanisms that sellers on e-commerce platforms can invoke.

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In the wake of COVID-19, digitalisation has moved from opportunity to imperative. As businesses search for ways to deliver value while reducing costs, the adoption of the right technology has become key to survival. We speak with Terry Smagh from BlackLine about how tech is helping businesses grow more resilient in these trying times.

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