EP144 From Checklists to Real-Time Data: 

The QA Evolution at RESNET🄬 With Scott Doyle and Laurel Elam

(September 2025)

 

“If you’re a professional and the rules of your profession change, you can’t afford not to keep up.”

 — Scott Doyle

 

In this episode of the RESTalk podcast, host Bill Spohn sits down with two long-time leaders at RESNET🄬: Laurel Elam, Senior Director of Business and Standards Development, and Scott Doyle, Managing Director of Quality Assurance. Together, they unpack the evolution of quality assurance within RESNET🄬, culminating in the upcoming implementation of Addendum 75 to Chapter 9 of the RESNET🄬Standards.

Laurel provides historical context, reflecting on the organization’s steady improvements over the last decade and the dream of real-time QA tracking. Scott details how the QA team has expanded, the launch of the RESNET QA🄬 app, and how mandatory adoption beginning January 1, 2026, will transform consistency, feedback, and training across the provider network. Both emphasize how real-time, searchable data not only ensures compliance but also strengthens the feedback loop for raters and providers.

The conversation closes with an invitation to the RESNET🄬webinar on September 24th (link below), where the QA team will review the details of Addendum 75 and other changes to appeals and disciplinary processes. Laurel also reminds listeners about the extended deadline for conference session nominations, underscoring RESNET’s ongoing commitment to engaging its community and ensuring high-quality standards across the industry.

Be sure to register for the webinar:

https://attendee.gotowebinar.com/register/3079588482659695965

This webinar will focus on the upcoming RESNET  HERS🄬 Chapter 9 Standard updates, which will take effect January 1, 2026. (https://www.resnet.us/wp-content/uploads/FS-Addendum-75-Chapter-9-Update.pdf) 

The webinar will highlight the key changes, including substantial updates to remote field QA requirements, the requirement to do all QA reviews via the RESNET QA® app or API, and provide clarification on how the revised standard will impact verifiers, QADs, and Providers. The session will also offer guidance to help stakeholders successfully incorporate these changes.

The session will also offer guidance to help stakeholders successfully incorporate these changes. 

Shortly after September 24, you can view a recording of the webinar on the RESNET YouTube channel: http://www.youtube.com/@ResnetUs

The deadline for submitting sessions for the 2026 RESNET® Conference has been extended to September 26, 2025! Conference website is here: https://www.resnet.us/2026-conference/

The theme of the conference is The Next Era of the HERS® Industry. RESNET is accepting nominations for 90-minute presentations in a variety of tracks, including Energy Codes, Tapping the Existing Homes Market, and Maximizing the Value of Energy-Efficient Homes. Submit nominations here!

LinkedIn: 

Scott: https://www.linkedin.com/in/scott-doyle-84750823

Laurel: https://www.linkedin.com/in/laurel-elam-5404817/

 

OTHER EPISODE QUOTES:

“This has been a long-time dream—real-time tracking of quality assurance to improve consistency and feedback.” — Laurel Elam

“The checklist was great, but now it’s in an app form.” — Laurel Elam

 

To the RESNET® community, we hear you and want to engage. Learn more at www.RESNET.us.

For more info on this topic, contact RESNET at [email protected]

 

“When you're in construction, you're just building sticks and bricks—until you understand how a house actually performs.” 

– Kevin Smith

 

In this episode of RESTalk, Bill sits down with Kevin L. Smith, CEO of Habitat for Humanity of New Castle County, to explore a groundbreaking project: the Bennett Point Phase 1 homes, which earned both ENERGY STAR and DOE Zero Energy Ready Home certifications. Kevin shares how his team collaborated with Energize Delaware and New Ecology to build high-performance, all-electric townhomes aimed at long-term affordability and health for first-time homebuyers.

 

From redesigning floor plans to accommodate advanced HVAC systems to navigating volunteer labor and contractor training, Kevin explains the behind-the-scenes coordination needed to hit ultra-low RESNET® HERS® scores of 33–35—among the best in Delaware without solar. The conversation wraps with reflections on lessons learned, surprises in the process, and guidance for other Habitat affiliates looking to level up their housing mission.

 

Other quotes from our conversation:

 

“We want homeowners to walk into their house confident they can maintain it, save money, and breathe easier—literally and financially.”

“A tight house with smart systems isn't just efficient. It's transformational.”

 

 

Kevin’s Bio: https://www.habitatncc.org/hfhncc-staff/kevin-l-smith/

His LinkedIn: https://www.linkedin.com/in/kevin-l-smith-18360314/

 

New Ecology: https://www.newecology.org/

Other content on this project:

https://www.facebook.com/HabitatNCC/posts/join-us-for-the-bennett-point-home-dedicationhabitat-for-humanity-of-new-castle-/1061661725998026/ https://www.habitatncc.org/news/2025/03/video-moving-in-homes-at-habitats-bennett-point-ready-for-occupancy/ https://www.delawareonline.com/story/opinion/2019/12/03/new-habitat-development-key-revitalizing-eastside/2588463001/

 

Listen to RESTalk Episode 139 where we meet with Jason Barlow President & CEO of Habitat for Humanity Central Arizona to talk about: Concrete Innovations: The Story of Arizona’s First 3D-Printed Home: https://restalk.libsyn.com/ep139-concrete-innovations-the-story-of-arizonas-first-3d-printed-home-with-jason-barlow

To the RESNET® community, we hear you and want to engage. Learn more at www.RESNET.us.

For more info on this topic, contact RESNET at [email protected]

“RESNET members are now touching about a third of all new single-family homes. That’s a big number — and it’s only growing.”

-Ryan Meres

In this episode of RESTalk, host Bill Spohn welcomes back Ryan Meres, Programs Director at RESNET®, to explore the key insights from the 2025 HERS® Rated Homes Data Trends Report. This sixth annual edition reveals both expected and surprising patterns in how homebuilders, energy raters, and policymakers are driving efficiency across the U.S. housing market. With over 436,000 homes HERS rated in the past year, the report reflects RESNET®’s growing impact — now touching a third of all new single-family homes and a rising share of multifamily projects.

Ryan breaks down regional standouts: Massachusetts leads with 88% of new homes HERS rated due to its Green Communities program, while Texas tops the volume charts with 113,000 ratings. Notably, California showed the most improvement in HERS scores since 2013, driven in part by its solar mandate. Meanwhile, the report tracks construction practices, including the dominance of slab-on-grade foundations and the increasing prevalence of ductwork in conditioned spaces.

Other notable topics include the growing adoption of heat pumps (especially in the Southeast), a dramatic increase in homes achieving

"As homes get tighter, ventilation isn't optional—it's essential."

— Patrick Nielsen  

In this episode of RESTalk, host Bill Spohn sits down with Patrick Nielsen, Global Technical Products Manager at Broan-NuTone, to discuss the evolving world of home ventilation. With over two decades of experience, Patrick walks us through the major drivers shaping residential ventilation practices today—from tighter building envelopes to the growing emphasis on indoor air quality and energy efficiency.

Patrick explains the importance of dwelling unit ventilation (DUV), spot vs. whole-house strategies, and the increasing role of energy recovery ventilators (ERVs) as builders and raters seek practical ways to meet stringent codes and achieve better HERS scores. He also touches on upcoming developments like capture efficiency standards for range hoods, automated balancing features in modern ERVs, and the implications of makeup air requirements. Whether you’re a builder, rater, or HVAC pro, this episode is packed with actionable insights for navigating the ventilation challenges in today’s high-performance homes.

Patrick’s LinkedIn: https://www.linkedin.com/in/patrick-nielsen-48b93a3/

 

Broan’s website: https://broan-nutone.com/en-us Broan Specficier tools (A variety of code-compliant specification tools for project applications.): https://broan-nutone.com/en-us/home/specifier-tools

 

The Home Ventilating Institute (HVI): www.hvi.org

 

Links to ASHRAE 62.1 and 62.2 standards: https://www.ashrae.org/technical-resources/bookstore/standards-62-1-62-2

 

One of many sites to find building codes by state: https://ibhs.org/public-policy/building-codes-by-state/

To the RESNET® community, we hear you and want to engage. Learn more at www.RESNET.us.

For more info on this topic, contact RESNET at [email protected]

 

"You can’t manage what you can’t measure."

— Peter Drucker  

In this insightful episode of RESTalk, host Bill Spohn welcomes Scott Doyle, RESNET’s Managing Director of Quality Assurance (QA), for a comprehensive update on what’s ahead in the world of RESNET QA®. Scott unpacks the most significant changes hitting the registry, Chapter 9 standards, and the QA app—all designed to modernize, streamline, and strengthen the QA process.

The conversation delves into how these updates will affect HERS® raters and providers, with a major focus on the ENERGY STAR QA/QC program. Scott outlines the move toward increased documentation, real-time oversight, and the eventual integration of automation and AI into RESNET’s workflow. With the industry’s expectations for speed and accuracy climbing, these changes aim to ensure trust, defensibility, and better service. He also gives a call to action: start adapting now by reviewing ENERGY STAR Field Checklist Revision 14.

Whether you’re a provider, QAD, or rater, this episode equips you with both the “why” and the “what’s next” behind the QA evolution—and how to stay ahead of the curve.

Note: This episode was recorded on May 1, prior to the recent speculation that the Trump administration is planning to eliminate the EPA and ENERGY STAR. RESNET has been active in advocating for the preservation of the 45L tax credit and ENERGY STAR Homes and will continue to provide updates as more information becomes available. 

Scott’s LinkedIn: https://www.linkedin.com/in/scott-doyle-84750823/

Link to RESTalk Episode 134: Boosting Efficiency: How RESNET’s QA App Is Transforming the Industry https://directory.libsyn.com/episode/index/id/33586437

Energy Star National Field Rater Checklist, Rev 14: https://www.energystar.gov/sites/default/files/2025-01/National%20Rater%20Field%20Checklist_Rev%2014.pdf

RESNET QA Compliance Specialist Job Postings: https://www.resnet.us/articles/job-posting-resnet-qa-compliance-specialists-regional-positions/

To the RESNET® community, we hear you and want to engage. Learn more at www.RESNET.us.

For more info on this topic, contact RESNET at [email protected]

 

"Innovation is taking two things that exist and putting them together in a new way."

— Tom Freston  

In this episode of the RESTalk podcast, Bill Spohn sits down with Jason Barlow, former President & CEO of Habitat for Humanity Central Arizona, to discuss a groundbreaking achievement in homebuilding—the first 3D-printed concrete home in Arizona. Jason shares how this innovative project, born from a collaboration with ASU graduates and a German scaffolding company, PERI, pushed the boundaries of affordable housing construction. From overcoming extreme heat challenges to designing a home with unique structural and artistic elements, Jason details the incredible journey of bringing this home to life.

The conversation dives into the long-term implications of 3D printing in construction, its potential for large-scale housing developments, and the lessons learned from Habitat’s pioneering efforts. Jason also touches on Habitat’s broader mission, its work in providing energy-efficient and affordable housing, and how listeners can engage with their local Habitat affiliates. This episode is a fascinating look at the intersection of technology, sustainability, and community impact.

 

Here is the LinkedIn profile for our podcast guest

Jason Barlow: https://www.linkedin.com/in/jasbarlow/

 

Additional information as well on the 3D home.

 

https://habitatcaz.org/habitats-first-3d-printed-home-in-the-u-s/

 

Habitat Resnet Presentation 2025.pdf

Habitat for Humanity's first 3D-printed home in Arizona

Why not us? Habitat's 3D-Printed home in Tempe, Arizona (3 min)

 

To the RESNET® community, we hear you and want to engage. Learn more at www.RESNET.us.

For more info on this topic, contact RESNET at [email protected]

 

"Leadership and learning are indispensable to each other." 

– John F. Kennedy  

In this episode of RESTalk, host Bill Spohn welcomes the 2025 Emerging Leadership Council (ELC) fellows—Jennifer Goldberg, Dorian Gothard, and Alex Haworth—for an insightful discussion on their career journeys, experiences at the RESNET conference, and their visions for the future of energy efficiency and building science.

Each fellow shares how they entered the industry, what drew them to the ELC program, and how they apply their knowledge professionally and personally. The conversation covers key takeaways from the RESNET conference, including the industry’s ambitious goal of 1 million HERS ratings by 2028, the importance of HVAC grading, and the role of building science in improving homes and communities.

Throughout the episode, the fellows highlight the value of collaboration, education, and continuous learning, inspiring those new to the industry and seasoned professionals. Whether you’re a rater, builder, or someone passionate about energy efficiency, this episode provides valuable insights into the next generation of industry leaders shaping the future.

 

Here are the LinkedIn profiles for our podcast guests:

Alex Haworth: https://www.linkedin.com/in/alexander-haworth-aa1b90227/

Jennifer Goldberg: https://www.linkedin.com/in/jennifer-goldberg-4688b6107/

Dorian Gothard: https://www.linkedin.com/in/dorian-gothard/

To the RESNET® community, we hear you and want to engage. Learn more at www.RESNET.us.

For more info on this topic, contact RESNET at [email protected]

“Excellence is never an accident. It results from high intention, sincere effort, intelligent direction, skillful execution, and the vision to see obstacles as opportunities."  

– Aristotle (adapted interpretation)

In this insightful episode of RESTalk, host Bill Spohn interviews three key members of RESNET's team.: Ryan Moore, Jordi Kimbrough in Quality Assurance, and Michael Matthews in Programs. Each brings a unique background and perspective to their roles, strengthening RESNET’s mission to ensure high-quality standards in energy-efficient home ratings.

Ryan Moore, the Quality Assurance Investigations Program Manager, shares his journey from a varied background in environmental studies, construction, and tourism to his pivotal role at RESNET. Ryan emphasizes the importance of a level playing field in the rating industry, using investigations to ensure compliance and education among stakeholders.

Jordi Kimbrough, Quality Assurance Project Manager, reflects on her serendipitous entry into the rating world and her focus on making providers' challenging roles more manageable. She highlights her goals of streamlining processes, providing training, and gathering feedback to reduce ambiguity and enhance the industry's efficiency.

Michael Matthews, Programs Engagement Specialist, rounds out the conversation with his passion for connecting people and advancing energy efficiency. From his early days in weatherization to his current role, Michael facilitates stakeholder conversations, promotes better building practices, and supports t’s RESNET’s ambitious goals.

The episode concludes with discussing the value of teamwork, service, and a shared commitment to sustainability, underscoring the human connection behind RESNET's impactful work.

Here is the contact info for our guests:

Jordi Kimbrough: [email protected]

Michael Matthews [email protected], https://www.linkedin.com/in/michael-matthews-a8931928/

Ryan Moore: [email protected], https://www.linkedin.com/in/rymoore/

Here is a link to the complaint resolution process:

https://www.hersindex.com/about-resnet/complaint-resolution-process/

and the Complaint form https://www.hersindex.com/file-complaint-resolution/

 

Job Posting for Regional Positions for QA specialists: (Posted 12-4-24)

https://www.resnet.us/articles/job-posting-resnet-qa-compliance-specialists-regional-positions/

To the RESNET® community, we hear you and want to engage. Learn more at www.RESNET.us.

For more info on this topic, contact RESNET at [email protected]

Networking is not about just connecting people. 

It’s about connecting people with ideas and opportunities

-Michele Jennae

 

In this episode of RESTalk, Bill Spohn chats with Clara Hedrick, Lead Events Coordinator for RESNET®, to discuss the upcoming 2025 RESNET® Conference. Clara shares the event details, which is set to take place from January 26-29, 2025, in Tempe, Arizona. Attendees can look forward to engaging sessions, dynamic networking opportunities, and exciting receptions hosted by sponsors like NAIMA and Knauf. Clara highlights the innovative offerings this year, including a live demonstration of the new RESNET® insulation grading standard and Knauf’s VR training system.

Clara also delves into the conference's tracks, which cover a broad range of topics such as building science, workforce development, and energy codes. Special events like the offsite Fulton Homes tour and training opportunities add further value to the conference. Looking ahead, Clara announces future RESNET® conference locations: San Antonio, TX in 2026 and Savannah, Georgia, in 2027, both offering unique settings for continued learning and connection.

Bill wraps up by encouraging listeners to explore the conference page at resnet.us/2025 for more details and download the WHOVA app to easily access schedules, session info, and networking opportunities.

Here’s the link to the conference website:

https://whova.com/web/1qIMgnn8Jh5Y4xsupaZaVuFO57dR7GOfzNfNibqilSE%3D/

To reach the conference team, you can email them at: [email protected]

To the RESNET® community, we hear you and want to engage. Learn more at www.RESNET.us.

Or for more info on this topic, contact RESNET at [email protected]

 

"The future belongs to those who believe in the beauty of their dreams." 

– Eleanor Roosevelt

 

Welcome to a special episode of RESTalk: "Best of RESTalk 2024"! This year has been transformative for RESNET® and the residential energy efficiency industry. From setting bold goals to launching innovative tools and forming impactful collaborations, 2024 has redefined what's possible in energy efficiency and sustainability. In this episode, we revisit the year's most insightful and impactful moments, featuring highlights from the conversations that shaped the industry.

Join us as we dive into the ambitious goal of achieving 1 million RESNET® HERS ratings annually, explore the evolution of new QA tools, and unpack the growing Build-to-Rent housing trend. We’ll also reflect on RESNET®’s strides in water and carbon efficiency programs and the game-changing advocacy efforts that have amplified energy efficiency policies nationwide.

Below is a table of all the topics in this episode with links to the full podcasts.

Reflection on 2024: As we recap the highlights, we celebrate the progress and resilience of the RESNET® community in driving energy efficiency and sustainability. This episode highlights the industry's achievements and innovation, from RESNET®’s ambitious goals and policy wins to groundbreaking tools like the QA app and evolving market trends like Build-to-Rent housing.

Looking Ahead: 2025 promises to bring even more exciting initiatives, broader adoption of RESNET® programs, and a collective journey toward achieving 1 million HERS ratings annually. Don’t miss the opportunity to engage with RESNET® through upcoming events like the RESNET® 2025 Conference and continued advocacy efforts.

Call to Action: If this episode inspired you, revisit the full conversations for deeper insights and ideas. We thank our listeners, guests, and stakeholders for their contributions to an impactful year. Here’s to even greater achievements in 2025!

Topic & Episode

Topic

Full Episode link

Part A GOALS & MACRO TRENDS

   

124

Ambitious goals 2028

www.bit.ly/RT-124

124

Stretch goals

www.bit.ly/RT-124

128

Defining BTR & HERS Ratings

www.bit.ly/RT-128

Part B SOFTWARE & DATA

   

125

Development of the QA app

www.bit.ly/RT-125

134

Purpose and goals for QA App

www.bit.ly/RT-134

131

Highlights from the Trends report

www.bit.ly/RT-131

132

QA is the backbone

www.bit.ly/RT-132

Part C PEOPLE

   

126

Perspectives on Women in the HERS industry

www.bit.ly/RT-126

127

Robert's advocacy experience

www.bit.ly/RT-127

127

Carl on how advocacy days are structured

www.bit.ly/RT-127

129

Paulette explains her role in outreach

www.bit.ly/RT-129

133

Evolution of IECC/HERS Compliance Specialist

www.bit.ly/RT-133

130

Preview of the 2025 RESNET Conference

www.bit.ly/RT-130

 

To the RESNET® community, we hear you and want to engage. Learn more at www.RESNET.us.

Or for more info on this topic, contact RESNET at [email protected]