Restaurant Operator

In this episode of the Restaurant Operator Podcast, host Mandy Detwiler, editor of Pizza Marketplace and QSRweb.com, chats with Frank Paci, CEO of Newk's Eatery.

Tech plays a big role in Newk's growth strategy, with the brand leveraging self-service kiosks and partnerships with third-party delivery.

"We continue to try to meet the guests where they want to (and) how they want to access the brand," Paci said. "So as a result obviously we've continued to invest in third party delivery. We've got online ordering. We've got kiosks in store. You can order table side in our stores. So (we are) really trying to make it as convenient as possible and continuing to upgrade."

The brand just upgraded its website and is in the process of upgrading its app to make those more frictionless, Paci added.

"And when I talk about that, in the past the website was kind of a static advertising page. It's now more of an e-commerce website where if we're showing you a product, you can click on that product and it goes right into ordering that product as opposed to kind of just taking you to the site where you have to then scroll through and pick what you want to order."

To learn more about Newk's Eatery and third-party delivery, its value for the money and how food quality tops it all, click the link at the top of the page to listen to the podcast in it's entirety.

Mooyah Burgers Fries and Shakes launched in 2007 and now has 75 locations, of which 73 are franchised. The brand just started building out its corporate market earlier this year.

Mooyah is all about the better burger business, with buns baked in house and hand-punched fries. Ingredients are prepped daily in house and the brand uses certified Angus beef.

"Our burgers are as good as steak," said Beth Stockmoe, vice president of operations for Mooyah. "But that's really always been who we are. We are really serious about food, but we don't take ourselves too seriously. And that's kind of our niche in the market. You go into our restaurants, you have great food and a great time."

Stockmoe said making so much in house is all about quality.

"We know that our burgers taste the best because of the ingredients that we use and because of the care that we put in," Stockmoe added. "Hand-punched fries are always going to be better than a frozen product, but it's also a way to reduce food cost."

To learn more about Mooyah's operations with everything made fresh as it's ordered, its competitive advances in a crowded burger market and why its milkshakes are to die for, click the link and listen to the podcast in its entirety.

Michigan-based Saroki's Crispy Chicken & Pizza pairs delicious chicken and pizza in a mega gas station setting. However, it wasn't always this way. The brand, which has 19 location, used to have good pizza, but not great pizza. Owner Todd Saroki went to California to study under master pizzaiolo Tony Gemignani. What he brought back was a pizza product customers love.

Todd Saroki and his brother Curtis Saroki cut their teeth working in a kitchen in a uncle's gas station. They eventually took what they learned and opened Saroki's in a large gas station pavilion.

"We opened up with just our own recipes," Todd Saroki said. "We learned as we went, and we were doing well in the pizza space. We liked our pizza, but we didn't love it. When we were thinking about opening up our second location ... we said we have to have better pizza."

Todd Saroki went to a pizza show, sat in one of Gemignani's seminars, and eventually went to Gemignani's International School of Pizza.

Today they use high-quality ingredients and brick ovens to make their pizzas. Curtis Saroki said they tried using conveyor ovens in some of their restaurants but didn't like the way the pizza came out, so they eventually went back to brick ovens again.

"We're very involved in operations," Curtis Saroki said. "Both of us were operations guys before we started franchising and I'm still going to locations to make sure that everyone's keeping up with the quality."

To learn more about the Sarokis' pizza journey, click the link at the top of the page to view the podcast in its entirety.

In this episode of the Restaurant Operator Podcast, host Mandy Detwiler, editor of QSRweb and Pizza Marketplace, chats with Amanda Potts, vice president of marketing and innovation for A&W Restaurants, about Potts' diverse background and how she returned to a foodservice career after working in the automotive industry.

Potts has more than 30 years of experience working in diverse industries including Valvoline and Fazoli's. She graduated from college and achieved her dream job working for an agency for Fazoli's. She left the food service industry for about seven years and worked in automotive, where she learned a wide range of new skills. She wanted to return to restaurants given she considers herself a foodie. "I love food. I still kept up with all the (food) industry news in restaurants and so I saw this opportunity to and thought, 'What a great chance to get back into restaurants,'" she shares in the podcast.

At the time of our interview, Potts had been with A&W for just two months, but the brand is already thinking about next year.

"There's been a lot of advances, a lot of changes since I've been gone but the business itself is the same," Potts said. "You're just trying to provide a great experience and hope customers come back to you."

In this episode of the Pizza Marketplace Podcast, host Mandy Detwiler, editor of Pizza Marketplace, chats with Tory Williams, general manager of Bright Penny Brewing Co. in Mebane, North Carolina.

The brand has three locations, all of which operate differently. The main restaurant and brewery is in downtown Mebane where the brand does all its beer manufacturing.

Neapolitan pizza is the brand's biggest food seller, with favorites like cheese and pepperoni the favorites. There's a pizza called Family Friendly which has cheese, pepperoni and a local sausage. The 412 is a barbecue chicken, bacon, local hot honey and jalapeno, and the Sweet and Salty features prosciutto, sliced figs, goat cheese, arugula, and a balsamic glaze.

"We make our dough," Williams said in the podcast. "We make our sauce. We typically buy in a lot of shredded cheese, but we do slice our provolone and slice our Swiss cheese as well. We do some sandwiches as well so we do cross utilize some ingredients there."

To learn more about Bright Penny's brewery and how well beer goes with pizza, click the link at the top to listen to the podcast in its entirety.

Don't forget to subscribe to the Networld Media Group YouTube page for more great restaurant interviews.

In this episode of the Restaurant Operator Podcast, host Mandy Detwiler, editor of QSRweb.com and Pizza Marketplace, chats with Heather Neary, president and CEO of Taco John's which has nearly 400 units in 23 states.

Neary took her leadership role last year, but Taco John's has been serving up tacos and its signature Potato Oles since 1969.

"We're a great legacy brand," Neary said. "We've got second-generation franchisees in the business. We've got a lot of really amazing operators who are here to honor the integrity of the historical brand that's got a lot of legs in front of it to grow forward."

Honoring the brand's rich history while innovating to gain new demographics is one of the brand's current operational goals. Neary said continual communication with the brand's franchisees and guests to understand the core assets of Taco John's that it "can't sway from" and where it can innovate to take it to the next level are primary targets.

For instance, the brand is testing AI in its drive-thru and has been for the past year or so.

"We're at a 93% to 94% accept rate which means that 6% of the time a human has to intercept the order because it's not going smoothly, but 93%, 94% of the time the AI voice ... is able to take the order for the guest and is able to do a great job delivering that great Taco John's experience that people are used to," Neary added.

To learn more about Taco John's and its innovations, listen to the podcast in its entirety. Don't forget to subscribe to the Networld Media Group podcast channel for more great restaurant interviews.

In this episode of the Restaurant Operator Podcast, host Mandy Detwiler, editor of PizzaMarketplace.com and QSRweb.com, chats with Jordan Krolick, president of Blue Moon Pizza and Jeff Goldt, chief operating officer of Blue Moon Pizza.

The Atlanta pizzeria brand, known for its unique hybrid pizzas and passionate customer base, is ready to expand with franchising. Today, it has five units.

Looking ahead five years, Krolick said he expects Blue Moon Pizza to be larger.

"We do have a five-year plan," he said. "Our goal is to start franchising in early 2026."

As a professor of franchising at a university in the city, Krolick said franchising is a unique business "because it sounds really eat, but in reality it's kind of a pseudo-partnership. The business model has got to be such that both sides are making great money. And we want to make sure that we put our franchisees in the best position to succeed. And that requires detailed systems as we're building out. It requires a great business model which we already have and it requires a system that is truly ready to understand, recognize, deal with and be a true advisor and supporter to the franchise system."

The brand watches other companies to gain insight into how to treat its customers.

"We ... are making sure our employees know what it is that we are expecting out of them and what our customers, more importantly, are expecting," Goldt said. "We've been able to show them that if they give the service that we expect from them, and that they're capable of giving, they will get the reward financially from the customers, they will get it from the appreciation from the customers, they will get it from the hours they get to work with us and so forth, and also the enjoyment they get from being in the restaurants and being in that work environment."

Click the link above to listen to the podcast in its entirety, and don't forget to subscribe to the Networld Media Group podcast channel for more great restaurant interviews.

In this episode of the Restaurant Operator Podcast, Mandy Detwiler, editor of Pizza Marketplace and QSRweb, chats with Jeff's Bagel Run founder Jeff Perera.

Perera and his wife, Danielle, call themselves bagel fanatics. When Perera lost his job in 2019, he began making bagels for his wife at home. He then spread the love to family and friends, who told him he should sell the bagels. Eventually, he did locally.

In 2021, they opened the first Jeff's Bagel Run in Ocoee, Florida. Today, the brand has 15 stores in Florida, Georgia, the Carolinas and Texas.

Perera said consistency across his brand starts with quality training.

"Whenever we have a new team start, a new franchisee join the system, we're going to put them through really extensive training so they can learn what it's like to be an owner of a Jeff's Bagel Run and to make sure that they have that as part of their DNA," Perera said. "That is going to be the first foundation."

To learn about about how Perera has expanded his bagel empire, click the link at the top.

In this episode of the Restaurant Operator Podcast, podcast host Mandy Detwiler, editor Pizza Marketplace and QSRweb, chats with Blas Escarcega, VP of franchise development for Central American chicken chain Pollo Campero. Here, flavor is king and development is ripe for the picking. Escarcega, one of the first employees hired in the U.S., has been with the company for 18 years.

Pollo Campero began in 1971 in Guatemala, mostly in central America. It came to the U.S. in 2002 in Los Angeles and is still operating today.

"It has a historic following not only in Guatemala but now it's starting to resonate in the U.S.," Escarcega said.

Pollo Campero has had to work hard to differentiate itself from others in a chicken-heavy field. There's a lot of competition, but the brand has maintained its authenticity.

"We never forget our roots of the recipes that we've had as far as seasoning and the way that we prepare the food," Escarcega said. Using pressure fryers has given the chicken tender, unique flavors. They also want the customer experience to be unique.

To learn more about how Pollo Campero is standing out in a crowded market, watch the podcast in its entirety. Don't forget to subscribe for the Restaurant Operator Podcast for interviews with all the top restaurant brand interviews.

In this episode of the Pizza Marketplace Podcast, host Mandy Detwiler, editor of Pizza Marketplace, talks to Mike Burns, CEO of &pizza based out of Washington, D.C.

The brand was founded in 2012 by Michael Astoria who's still involved with the brand today. Astoria traveled the country and found D.C. was a blank slate and ripe for a gourmet pizza brand.

"Really, there wasn't a staple pizza here in D.C.," Burns said in the podcast. Astoria built one shop, unsuspecting that it would take off.

Burns said the brand got "too corporate" and lost the edginess it was known for after Astoria stepped away from &pizza in 2018. He came back into operations, but then the COVID-19 pandemic hit.

Astoria wanted to stay as the creator and founder, but didn't want to run it on a daily basis.

Enter Burns, who joined about a year and a half ago.

"It's been everything I thought it would be," Burns said. "It's a really fun brand and we're just trying to kind of bring it back to its roots of the fun, urban-centric college campus brand when it first started."

The brand has begun franchising. Burns said &pizza wanted to stay corporate for a long time thinking it could grow faster and the leadership team could control the brand.

Burns said he believes &pizza should have franchised six or seven years ago when it was at its peak. "It's such a cool, fun brand," he said. "Everybody loves it. There's a need for it in the market. Potential franchisees have been reaching out for years trying to franchise this brand, and to me to be at 45 restaurants, or 46 with a couple of airport units, is a shame."

To learn more about &pizza's franchising efforts and how it has increased business listen to the podcast above in its entirety.