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Ian Scott, Retail Consultant & Steve Lister, Global Retail Innovator & Influencer discuss what physical retail has to do to bounce back from the downturn in 2020 due to the various lockdowns

Are you a revenge shopper? Listen to find out 

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Andrew Busby & Pat Kelly Co-Founders of SafePrem Solutions tell us about their mission to provide a fully independent end to end Covid safe service using the SafePrem SAFER Journey process

This isn’t about PPE it is about a long term sustainable return to Covid safe premises

Find out more here…

SafePrem Solutions Information

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Steve Dennis, Keynote Speaker | Top Retail Influencer | Strategic Advisor | Senior Forbes Contributor | Author-"Remarkable Retail" gives us an amazing insight into how he sees the world of Retail.

Is Retail Dead?

Are we obsessed with channels?

Steve's book referenced in this episode can be found here...

Remarkable Retail

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Lord Mark Price, Founder of WorkL and Engaging Business and former Deputy Chairman at John Lewis Partnership and Managing Director at Waitrose, shares his wealth of business knowledge on the benefits of keeping people happy and engaged at work.

Listen out for the 6 key drivers to a happy and engaged workforce

Mark's books referenced in this episode can be found here...

Lord Mark Price Books

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Steve Leach, Sales Director at Nisa Retail shares his thoughts on the future of convenience retail, lessons learnt during lockdown 1 and how Nisa are making a difference locally

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Andrew Busby, Founder Retail Reflections and Co-Founder SafePrem Solutions shares his views on why it is important to know where you Customer is as we move to a more locally based way of life

Top Tip: If you are Christmas shopping online this year order early to avoid disappointment, especially if it a Turkey 🦃

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Simon Fraser, VP, Customer Experience Strategy at InMoment is back for the final episode in this series. Simon covers...

What are Inclusive Experiences?

Do you design for the 'average'?

Are you able to understand and improve Inclusive Experiences from your customer feedback?

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🎧 Simon Fraser, VP, Customer Experience Strategy at InMoment is back for episode 3. He shares his thoughts on the evolution of payment, how things can get in the way of delivering a great customer experience at the end of your shopping journey and how this massively influences your brand experience  🎧

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🎧 Simon Fraser, VP, Customer Experience Strategy at InMoment returns. He discusses the challenges of delivering a great experience whilst striving to be truly Omnichannel. Who does a great job and who could do better?? 🎧

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🎧 Derek Eccleston, CX Consultant at InMoment kicks off the series by sharing some amazing stories of companies that deliver on their brand promise and the consequences of what happens when it all goes wrong!! 🎧

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