In this podcast, Heidrick & Struggles’ Sophie Scholes talks to Andrew Bester, CEO of The Co-operative Bank. Bester talks about the challenges both the consumer banking sector and The Co-operative Bank face in a digital world and the steps The Co-op Bank is taking to overcome them. He also shares the need to always put people first—both inside and outside the organization—all along the customer journey. <hr> Hosted on Acast. See <a style='color:grey;' target='_blank' rel='noopener noreferrer' href='https://acast.com/privacy'>acast.com/privacy</a> for more information.

In this podcast, Heidrick & Struggles’ Sophie Scholes talks to Andrew Bester, CEO of The Co-operative Bank. Bester talks about the challenges both the consumer banking sector and The Co-operative Bank face in a digital world and the steps The Co-op Bank is taking to overcome them. He also shares the need to always put people first—both inside and outside the organization—all along the customer journey. Hosted on Acast. See acast.com/privacy for more information.

In this podcast, Heidrick &amp; Struggles’ Sophie Scholes talks to Andrew Bester, CEO of The Co-operative Bank. Bester talks about the challenges both the consumer banking sector and The Co-operative Bank face in a digital world and the steps The Co-op Bank is taking to overcome them. He also shares the need to always put people first—both inside and outside the&nbsp;organization—all along the customer journey. Hosted on Acast. See <a href="https://acast.com/privacy" rel="noopener noreferrer">acast.com/privacy</a> for more information.

Rethinking the customer journey in consumer banking

This podcast series explores the intersections of business, organizational culture, and talent through conversations with leading thinkers – and doers – around the world. Learn more at: https://www.heidrick.com/ Heidrick &amp; Struggles serves the executive talent and leadership needs of the world's top organizations as a premier provider of leadership consulting, culture shaping and senior-level executive search services.<hr> Hosted on Acast. See <a style='color:grey;' target='_blank' rel='noopener noreferrer' href='https://acast.com/privacy'>acast.com/privacy</a> for more information.

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This podcast series explores the intersections of business, organizational culture, and talent through conversations with leading thinkers – and doers – around the world. Learn more at: https://www.heidrick.com/ Heidrick & Struggles serves the executive talent and leadership needs of the world's top organizations as a premier provider of leadership consulting, culture shaping and senior-level executive search services. Hosted on Acast. See acast.com/privacy for more information.

This podcast series explores the intersections of business, organizational culture, and talent through conversations with leading thinkers – and doers – around the world. Learn more at: https://www.heidrick.com/ Heidrick &amp; Struggles serves the executive talent and leadership needs of the world's top organizations as a premier provider of leadership consulting, culture shaping and senior-level executive search services. Hosted on Acast. See <a href="https://acast.com/privacy" rel="noopener noreferrer">acast.com/privacy</a> for more information.

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Rethinking the customer journey in consumer banking

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