a) Introduction: George and Matt talk about VPNs and their surge in popularity.

b) Social Media Watch: Facebook is being sued by 46 states and territories, and here's what you should know.

Please visit rethinkyour.com to ask questions, suggest topics, and see our citations for some of the things we reference in this episode.

a) Don't Take Our Word For It: Part 2 of our review of the survey from McKinsey published 11/20 that provided essential data for the changing consumer behavior you need to plan for during COVID-19.

b) Rethink Your eComm: George and Matt talk about the usual reasons jewelers are hesitant about starting a jewelry catalog with ecommerce, and some of the ways to get over the initial hurdles.

Visit rethinkyour.com to ask questions, suggest topics + see citations for references in this episode.

Websites are often thought to be cold and unfeeling. As the website owner you need to offer online services which mimic the same level of customer service that you offer in your store. Jewelers often overlook the small and subtile things which elevate you from an uncaring selling site to one that’s shows you care about your shoppers. How is this done? That’s what this podcast is all about.

Visit rethinkyour.com to ask questions, suggest topics + see citations for references in this episode.