A RETHINK Retail episode in collaboration with Cognizant

Retailers face increasing pressure from labor shortages, supply chain complexity, and evolving customer expectations. So what’s the key to staying competitive? Smarter operations.

In this episode, we team up with Cognizant to explore how operational transformation drives bottom-line success. Experts Scott TumSuden and Karthik Chandrasekar (Cognizant) and retail consultant Ian Scott reveal how the Stores 360 platform—developed with ServiceNow and Thirdera—is helping brands optimize workflows, boost employee performance, and elevate the customer experience.

🎯 You’ll hear:

- Why store ops matter more than ever

- How AI and automation power better store performance

- Real-world impact of Stores 360 in action

Advice for building smarter, more resilient retail environments

💬 “The in-store experience is only as good as the operations behind it.”

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