Trench Leadership: A Podcast From the Front. Hosted by Simon Kardynal. EP64 featuring Richard Blank.

https://youtu.be/T6NFa3z5Xgc?si=Wc8z-QiLXTwd7FNk

Soft skill conversations with Richard Blank. THED Talks podcast by Dr. Jimmy Chrismon. Season 5 EP:9

https://youtu.be/MRP7yd_-_2o?si=QTGuFFDDeuwgdpYY

Mastering Customer Service Excellence with Richard Blank. The Dead Pixels Society podcast by Gary Pageau.

https://youtu.be/TIUS4cl829g

Business Talks With The Rebel Entrepreneur. Guest B2B telesales trainer Richard Blank.

Business Talks with the Rebel Entrepreneur is our bi-weekly live show that is streamed on social media. From the live stream, we cue up the audio and turn it into the Podcast. Diana Noble - Business Coach

Pura Vida CEO: Dialing Success in Costa Rica. Every once in a while, life works out in a kind of serendipitous way, where all the stars align without you even realizing it at the moment. That's what happened to Richard Blank, CEO of Costa Rica's Call Center. It started out with him taking an interest in Spanish as a teenager, and led to him being the CEO of his own company many years later.

https://youtu.be/Qx9-seZVSXw

Positive Talk Radio has accepted Richard Blank's invitation to join the audience for a solid discussion regarding taking a chance by moving abroad and starting a company from scratch in Costa Rica. Kevin McDonald discusses with Richard advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, employee motivation and phonetic micro expression reading.

Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers. R

Build and Balance Show has accepted Richard's invitation to join the audience for a solid discussion regarding taking a chance by moving abroad and starting a company from scratch in Costa Rica. Michael Neuendorff discusses with Richard advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, employee motivation and phonetic micro expression reading.

How to Build a World Class Call Center | Richard Blank | Show 95 description

On this episode of the Inside BS Show, Dave Lorenzo interviews Richard Blank, the owner of a call center in Costa Rica.

00:00 How to Build a World-Class Call Center

01:02 What are the unique qualities of Costa Rica?

03:01 How well does the English accent of Costa Ricans sound?

05:06 Why did Dave's family choose to relocate to Miami?

07:19 Richard's journey to Costa Rica

13:25 What are the benefits of people speaking English and Spanish in the business world?

18:47 What services does Richard's Costa Rica Call Center offer?

24:33 What are the business procedures Richard uses in Costa Rica for clients in America?

This is episode 2 of the third season of First Contact. Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train over 5000 employees for one of the larger call centers in San Jose. With a mix of motivational public speaking styles backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 telemarketers. Richard Blank has the largest collection of restored American Pinball machines and antique jukeboxes in Central America, making gamification a strong part of CCC’s culture.