In business, one thing that's absolutely certain is that a client’s perception of your firm is connected to their expectation of what you'll deliver to them, for them, with them. 

In this podcast discussion with the two Richards, Richard Brewin and Richard Bertin, of All In Place, you'll be exposed to some really powerful insights.  Yes, in accountancy, you have to deliver compliance services, and most, if not all, of your clients, expect you to do that.  But not all of your clients expect you to talk about their business lives in the round, and certainly many of your clients don't expect you to have a conversation about their personal lives. 

And yet, if you're going to be a deep and meaningful trusted advisor, then you are going to have those business life and personal life conversations. And what the two Richards do brilliantly in this podcast discussion is unpack what you need to consider in a real, practical way, so that the perception of your clients of your firm – of you and your team – is at a much higher level, taking you away from being simply a transactional accountant providing services that could be delivered purely by technology at some point in the very near future. 

So why not dive into this podcast discussion with the two Richards and unpack how you can improve the expectations your clients have of your firm, as well as how you can influence the way you communicate with your clients so that you deliver higher value. I'm sure you'll find it powerful. 

Click here to access this podcast and scroll down the podcast’s episode page for the contact information for Richard and Richard and for the additional, downloadable resources mentioned in the podcast.