When you're fortunate enough to spend an hour or so in a deep discussion with two members of the leadership team of a 600-person firm, a team that have profoundly and consistently improved their firm's performance over the years, it's definitely something worth taking seriously. 

And that's the case with this podcast discussion with Richard Spofforth and Jenn Williamson from Kreston Reeves. As you would expect, we unpacked deep and powerful insights in and around technology, but also deep insights around customer and client care and how you make that come alive so that you deliver higher value to your clients. 

But perhaps more importantly, we also discussed the seriousness with which Kreston Reeves considers what matters to their team. One example is the quarterly review with each team member. 

Irrespective of the size and age of your firm, there's something to be valued in this discussion with Jenn and Richard. 

So I hope you take the time to go to your favourite podcast platform, including iTunes, Spotify and others, or go to humanisethenumbers.online and join myself, Jenn and Richard in what I thought was a profoundly valuable conversation.

Please scroll down the podcast’s episode page for the contact information for Jenn and Richard and for the additional, downloadable resources mentioned in the podcast.