Your website can be secure, fully updated and working exactly as expected, while code from a trusted supplier puts your visitors at risk.

That’s what happened when an exposed API key allowed Brevo, the service behind marketing forms, website tracking and customer chat on more than 100,000 websites, to be compromised. Visitors loaded the attackers’ code directly into their browsers, and anyone logged into WordPress as an administrator faced an additional risk.

Charly discusses the compromise and what business owners should consider

✅ What do you do need to think about when a compromise occurs?

➡️ What you need to do if a supplier causes a compromise on your site?

⚡ Can you keep your website safe?

If your website uses externally provided apps, forms, chat, tracking or plugins, you’re trusting more than your own website security.

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Music and Credits to:

Paradise Found is covered under Creative Commons.

“Paradise Found”

Kevin MacLeod (incompetech.com)

Licensed under Creative Commons: By Attribution 3.0

http://creativecommons.org/licenses/by/3.0/

https://incompetech.com/music/royalty-free/licenses/

Do you use your AI Chat as a glorified search engine? Many of us do because it's an effective way to collate data and analyse it. What happens when you ask for information, your AI "interprets" the request differently and presents you with a confident answer?

That's what Charly discusses in todays episode.

✅ A confident answer can still be answering the wrong question

➡️ The shortlist may have been narrowed before you ever see it

⚡ Checking what the AI searched for can be as important as checking its answer

When you ask AI to search the web, how certain are you that it’s searching for what you asked? The answer may look convincing, yet the search behind it can take your request somewhere you never intended.

There's an interesting lesson here for Business Owners.

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Music and Credits to:

Paradise Found is covered under Creative Commons.

“Paradise Found”

Kevin MacLeod (incompetech.com)

Licensed under Creative Commons: By Attribution 3.0

http://creativecommons.org/licenses/by/3.0/

https://incompetech.com/music/royalty-free/licenses/

Business systems are complex and when something goes wrong, trying to work out what it is and how to fix can be an exercise in futility. It becomes even more frustrating when there are multiple providers involved and each say their system is working correctly.

Todays episode discusses that and asks four questions:

✅ Why is it so difficult to identify where the problem sits?

➡️ What do you need to do?

⚡ How can you get out of the cycle?

⭐ What can the business do while the underlying problem is being resolved?

Have you got a technology problem that still exists because nobody can tell you where it sits?

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Music and Credits to:

Paradise Found is covered under Creative Commons.

“Paradise Found”

Kevin MacLeod (incompetech.com)

Licensed under Creative Commons: By Attribution 3.0

http://creativecommons.org/licenses/by/3.0/

https://incompetech.com/music/royalty-free/licenses/

Revolut handed approximately 680 customers’ personal information to a bad actor after receiving requests from a compromised Italian government account that appeared lawful.

It appears the company wasn’t hacked, and the emails passed the checks designed to confirm where they came from. Today's episode discusses:

✅ Why Revolut handed the information over

➡️ The legal and regulatory environment that set the incident up

⚡ What it means for the security and privacy of information businesses are required to collect

⭐ What small businesses need to take from it

There are lessons here for businesses, particularly those now covered by expanded Australian anti-money laundering requirements.

If your business collects sensitive customer information, find out what this incident means for you.

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Music and Credits to:

Paradise Found is covered under Creative Commons.

“Paradise Found”

Kevin MacLeod (incompetech.com)

Licensed under Creative Commons: By Attribution 3.0

http://creativecommons.org/licenses/by/3.0/

https://incompetech.com/music/royalty-free/licenses/

WordPress website holds about them, do you know what to do?

WordPress has built-in privacy tools for handling these requests, including confirming who's making the request before you hand over or erase their information. In this walkthrough, you'll see the process from both sides:

✅ What the person requesting their data sees

➡️ How WordPress confirms the request before you action it

⚡ What information WordPress includes in the personal data export

⭐ What happens to their information after the erasure is completed

Privacy administration might be tedious, but knowing how to handle a request properly is worthwhile for a business owner.

Follow the process from the initial request through to the final erasure, and see exactly what WordPress does along the way.

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Music and Credits to:

Paradise Found is covered under Creative Commons.

“Paradise Found”

Kevin MacLeod (incompetech.com)

Licensed under Creative Commons: By Attribution 3.0

http://creativecommons.org/licenses/by/3.0/

https://incompetech.com/music/royalty-free/licenses/

Recurring technology problems don't always bring a business to a complete stop but they can cause interruptions that end up costing the business.

You may not even recognise that it's happening but you'll find yourself saying things like “Give it a minute” or “It always does this” multiple times a week, if not a day. When you do, you're likely:

✅ Repeating tasks because of lost work.

➡️ Using workarounds that end up becoming “standard practice”.

⚡ Finding errors and delays that affect customers, deadlines and revenue.

Not all interruptions are things to be concerned about but what if they are? Would you know where to start looking and what they're really costing you?

A recurring problem may be worth addressing, but first the business needs evidence of what is happening and what it is costing.

How much is “give it a minute” costing your business?

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Music and Credits to:

Paradise Found is covered under Creative Commons.

"Paradise Found" Kevin MacLeod (incompetech.com)

Licensed under Creative Commons: By Attribution 4.0 License

http://creativecommons.org/licenses/by/4.0/

You can’t include a system in a security and access review if you don’t know your business is using it.

An enquiry reaches your CRM, a payment appears in your accounting system or a document moves into the right folder. You see the result, but do you know what’s making it happen and who controls the account behind it?

Everything may work perfectly until you need to change something, recover access or deal with a security problem. That’s when you may discover:

✅ The account was created in someone else’s name

➡️ The recovery email is an inbox nobody can access

⚡ MFA is connected to a phone that’s been replaced

⭐ An API key exists, but nobody knows where it’s used or what will break if it’s removed

There are lessons here for any business owner who thinks a list of known systems is enough for a security and access review.

Could you trace what happens between an input entering your business and the result appearing at the other end?

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Music and Credits to:

Paradise Found is covered under Creative Commons.

"Paradise Found" Kevin MacLeod (incompetech.com)

Licensed under Creative Commons: By Attribution 4.0 License

http://creativecommons.org/licenses/by/4.0/

In Episode 739, I show you how to use Filters / Rules for Zoho Mail.

A viewer asked whether Zoho Mail allows filters to be set on a shared mailbox. The short answer is, it does but the functionality is more limited than a full inbox and the settings aren't in an obvious place.

Shared mailboxes have their own controls, permissions and tags and this episode walks through how you can find them. I cover:

✅ The user settings needed to access this feature

➡️ Where to actually find the setting for filters

⚡ What you can do with the filters

⭐ Bonus: you can tag in Shared Mailboxes too

For a business using a shared address, these settings can make the mailbox easier to organise without changing how the team accesses it.

If you’ve been searching through Zoho Mail for shared mailbox filters, pull up your account and follow along.

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Music and Credits to:

Paradise Found is covered under Creative Commons.

"Paradise Found" Kevin MacLeod (incompetech.com)

Licensed under Creative Commons: By Attribution 4.0 License

http://creativecommons.org/licenses/by/4.0/

How can business owners make informed technology decisions if they cannot personally understand or verify everything their business relies on?

This is a question every business owner should ask, because of the Trust Gap. That's the gap between what you can verify and what you have to trust exists across every part of a business.

In today's episode, Charly explores:

✅ The importance of a tool a Business might only use once or twice a year.

➡️ Why understanding what a system does for the business may matter more than understanding how it works.

⚡ How a failure that’s a minor inconvenience for one business could stop another from working.

⭐ Why bringing in a specialist doesn’t transfer responsibility for the decision.

What parts of your business would need attention first if a system or supplier failed?

Book a Free 30 minute Breakthrough Session: https://askcharlyleetham.com/book-me

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Music and Credits to:

Paradise Found is covered under Creative Commons.

"Paradise Found" Kevin MacLeod (incompetech.com)

Licensed under Creative Commons: By Attribution 4.0 License

http://creativecommons.org/licenses/by/4.0/

What do arsenic in beer, faulty computer chips and a supply chain attack have in common? A problem can reach you through a product you trust, from a supplier you’ve never heard of.

An AFP investigation prompted Charly to look at how far back these problems go:

✅ A brewery’s ingredients brought something nobody ordered into the beer.

➡️ IBM found itself dealing with a problem in Intel’s chips.

⚡ Shared software can carry one compromise into many different products.

⭐ Being careful still leaves a place for a recovery plan.

There are lessons here for your business, including why choosing a trusted supplier is only part of managing the risk.

Join Charly for Firewall Friday and consider what you’d need to keep your business running if a supplier’s problem became yours.

Book a Free 30 minute Breakthrough Session: https://askcharlyleetham.com/book-me

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Music and Credits to:

Paradise Found is covered under Creative Commons.

"Paradise Found" Kevin MacLeod (incompetech.com)

Licensed under Creative Commons: By Attribution 4.0 License

http://creativecommons.org/licenses/by/4.0/