Rise and Shine: Your Dose Of Business Tech Inspiration

Recurring technology problems don't always bring a business to a complete stop but they can cause interruptions that end up costing the business.

You may not even recognise that it's happening but you'll find yourself saying things like “Give it a minute” or “It always does this” multiple times a week, if not a day. When you do, you're likely:

✅ Repeating tasks because of lost work.

➡️ Using workarounds that end up becoming “standard practice”.

⚡ Finding errors and delays that affect customers, deadlines and revenue.

Not all interruptions are things to be concerned about but what if they are? Would you know where to start looking and what they're really costing you?

A recurring problem may be worth addressing, but first the business needs evidence of what is happening and what it is costing.

How much is “give it a minute” costing your business?

Book a Free 30 minute Breakthrough Session: https://askcharlyleetham.com/book-me

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Music and Credits to:

Paradise Found is covered under Creative Commons.

"Paradise Found" Kevin MacLeod (incompetech.com)

Licensed under Creative Commons: By Attribution 4.0 License

http://creativecommons.org/licenses/by/4.0/

You can’t include a system in a security and access review if you don’t know your business is using it.

An enquiry reaches your CRM, a payment appears in your accounting system or a document moves into the right folder. You see the result, but do you know what’s making it happen and who controls the account behind it?

Everything may work perfectly until you need to change something, recover access or deal with a security problem. That’s when you may discover:

✅ The account was created in someone else’s name

➡️ The recovery email is an inbox nobody can access

⚡ MFA is connected to a phone that’s been replaced

⭐ An API key exists, but nobody knows where it’s used or what will break if it’s removed

There are lessons here for any business owner who thinks a list of known systems is enough for a security and access review.

Could you trace what happens between an input entering your business and the result appearing at the other end?

Book a Free 30 minute Breakthrough Session: https://askcharlyleetham.com/book-me

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Music and Credits to:

Paradise Found is covered under Creative Commons.

"Paradise Found" Kevin MacLeod (incompetech.com)

Licensed under Creative Commons: By Attribution 4.0 License

http://creativecommons.org/licenses/by/4.0/

In Episode 739, I show you how to use Filters / Rules for Zoho Mail.

A viewer asked whether Zoho Mail allows filters to be set on a shared mailbox. The short answer is, it does but the functionality is more limited than a full inbox and the settings aren't in an obvious place.

Shared mailboxes have their own controls, permissions and tags and this episode walks through how you can find them. I cover:

✅ The user settings needed to access this feature

➡️ Where to actually find the setting for filters

⚡ What you can do with the filters

⭐ Bonus: you can tag in Shared Mailboxes too

For a business using a shared address, these settings can make the mailbox easier to organise without changing how the team accesses it.

If you’ve been searching through Zoho Mail for shared mailbox filters, pull up your account and follow along.

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Music and Credits to:

Paradise Found is covered under Creative Commons.

"Paradise Found" Kevin MacLeod (incompetech.com)

Licensed under Creative Commons: By Attribution 4.0 License

http://creativecommons.org/licenses/by/4.0/

How can business owners make informed technology decisions if they cannot personally understand or verify everything their business relies on?

This is a question every business owner should ask, because of the Trust Gap. That's the gap between what you can verify and what you have to trust exists across every part of a business.

In today's episode, Charly explores:

✅ The importance of a tool a Business might only use once or twice a year.

➡️ Why understanding what a system does for the business may matter more than understanding how it works.

⚡ How a failure that’s a minor inconvenience for one business could stop another from working.

⭐ Why bringing in a specialist doesn’t transfer responsibility for the decision.

What parts of your business would need attention first if a system or supplier failed?

Book a Free 30 minute Breakthrough Session: https://askcharlyleetham.com/book-me

(1 per person only)

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Apple Podcasts: https://podcasts.apple.com/us/podcast/ask-charly-leetham-online-business-manager/id1659738721

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Music and Credits to:

Paradise Found is covered under Creative Commons.

"Paradise Found" Kevin MacLeod (incompetech.com)

Licensed under Creative Commons: By Attribution 4.0 License

http://creativecommons.org/licenses/by/4.0/

What do arsenic in beer, faulty computer chips and a supply chain attack have in common? A problem can reach you through a product you trust, from a supplier you’ve never heard of.

An AFP investigation prompted Charly to look at how far back these problems go:

✅ A brewery’s ingredients brought something nobody ordered into the beer.

➡️ IBM found itself dealing with a problem in Intel’s chips.

⚡ Shared software can carry one compromise into many different products.

⭐ Being careful still leaves a place for a recovery plan.

There are lessons here for your business, including why choosing a trusted supplier is only part of managing the risk.

Join Charly for Firewall Friday and consider what you’d need to keep your business running if a supplier’s problem became yours.

Book a Free 30 minute Breakthrough Session: https://askcharlyleetham.com/book-me

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Music and Credits to:

Paradise Found is covered under Creative Commons.

"Paradise Found" Kevin MacLeod (incompetech.com)

Licensed under Creative Commons: By Attribution 4.0 License

http://creativecommons.org/licenses/by/4.0/

Starting a business and want an email address on your own domain without setting up your full email system yet?

Cloudflare Email Routing gives you a useful and inexpensive place to start.

Today, Charly shares how to create a branded business email address and have anything sent to it forwarded to an inbox you already use:

➡️ Why you would use Cloudflare Email Routing

✅ Set up Cloudflare Email Routing for your domain

⚡ What to consider when using this option.

If you're getting a new business off the ground, though, it can give you somewhere to receive branded email while you get the rest of your email infrastructure sorted.

Book a Free 30 minute Breakthrough Session: https://askcharlyleetham.com/book-me

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Music and Credits to:

Paradise Found is covered under Creative Commons.

“Paradise Found”

Kevin MacLeod (incompetech.com)

Licensed under Creative Commons: By Attribution 3.0

http://creativecommons.org/licenses/by/3.0/

https://incompetech.com/music/royalty-free/licenses/

Running AI locally can keep private information on your own computer instead of sending it to an AI provider. That privacy advantage sounds straightforward until another application exposes your AI to the Internet and allows a malicious website to take control and leave poisoned instructions behind.

Cyera Research achieved exactly that in a proof of concept involving Ollama and third-party AI agent software. There’s a lot to take away from this episode:

✅ How local AI can be compromised

➡️ What AI poisoning is

⚡ The benefit of paying attention to case studies like this

⭐ Practical actions to take when operating local AI

There’s lots to consider here.

Do you run local AI? Do you know how to maintain your system?

Book a Free 30 minute Breakthrough Session: https://askcharlyleetham.com/book-me

(1 per person only)

***

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Music and Credits to:

Paradise Found is covered under Creative Commons.

“Paradise Found”

Kevin MacLeod (incompetech.com)

Licensed under Creative Commons: By Attribution 3.0

http://creativecommons.org/licenses/by/3.0/

https://incompetech.com/music/royalty-free/licenses/

AI search is changing how customers find businesses but it doesn’t make your website less important, it just changes how you use it Jenna Hannon, founder of Hatter, joins Charly to explain what the move from SEO to Answer Engine Optimisation means for your content and your leads.

Their conversation covers things like:

✅ Customer questions matter more than keyword density on a page on your site

➡️ AI recommendations may reach buyers without sending every visitor to your site and what that really means for a Business Owner

⚡ Why it's important to have separate service pages

⭐ Why "human in the loop" is a priority for any AI assisted process

If you're interested in having your content "cited" in the AI Search Results (and you should be), there are practical lessons here for business owners.

Listen to the conversation before you replace your SEO playbook or press the button on an automated content tool.

Connect With Jenna Hannon and Hatter:

Website: gethatter.ai

LinkedIn: https://www.linkedin.com/in/jennahannon/

X: https://x.com/JennaHannon

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Apple Podcasts: https://podcasts.apple.com/us/podcast/ask-charly-leetham-online-business-manager/id1659738721

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Music and Credits to:

Paradise Found is covered under Creative Commons.

“Paradise Found”

Kevin MacLeod (incompetech.com)

Licensed under Creative Commons: By Attribution 3.0

http://creativecommons.org/licenses/by/3.0/

https://incompetech.com/music/royalty-free/licenses/

Running AI locally can keep private information on your own computer instead of sending it to an AI provider. That privacy advantage sounds straightforward until another application exposes your AI to the Internet and allows a malicious website to take control and leave poisoned instructions behind.

Cyera Research achieved exactly that in a proof of concept involving Ollama and third-party AI agent software. There’s a lot to take away from this episode:

✅ How local AI can be compromised

➡️ What AI poisoning is

⚡ The benefit of paying attention to case studies like this

⭐ Practical actions to take when operating local AI

There’s lots to consider here.

Do you run local AI? Do you know how to maintain your system?

Book a Free 30 minute Breakthrough Session: https://askcharlyleetham.com/book-me

(1 per person only)

***

Follow us:

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LinkedIn: www.linkedin.com/in/charlyleetham

LinkedIn Company: https://www.linkedin.com/company/ask-charly-leetham/

Spotify: https://askcharlyleetham.com/likes/rise-and-shine

Apple Podcasts: https://podcasts.apple.com/us/podcast/ask-charly-leetham-online-business-manager/id1659738721

iHeartRadio: https://www.iheart.com/podcast/269-ask-charly-leetham-online-105944212/

Amazon Music: https://music.amazon.com/podcasts/662f1e44-115d-4094-862b-efe9307e0df4/ask-charly-leetham-online-business-manager

Music and Credits to:

Paradise Found is covered under Creative Commons.

“Paradise Found”

Kevin MacLeod (incompetech.com)

Licensed under Creative Commons: By Attribution 3.0

http://creativecommons.org/licenses/by/3.0/

https://incompetech.com/music/royalty-free/licenses/

Google’s Campaign URL Builder gives you a way to create a tracking link for a website, QR code or marketing campaign.

In this Walkthrough Wednesday, Charly demonstrates how to use Googles free Campaign URL Builder:

✅ Overview of the tool

➡️ Examples of source, medium and campaign parameters

⚡ The importance of a consistent naming strategy

⭐ Copying the completed tracking link ready for use

Use this method to start link tracking and collecting measurable data for your marketing efforts.

Google Campaign URL Builder:

https://ga-dev-tools.google/campaign-url-builder/

Book a Free 30 minute Breakthrough Session: https://askcharlyleetham.com/book-me

(1 per person only)

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LinkedIn Company: https://www.linkedin.com/company/ask-charly-leetham/

Spotify: https://askcharlyleetham.com/likes/rise-and-shine

Apple Podcasts: https://podcasts.apple.com/us/podcast/ask-charly-leetham-online-business-manager/id1659738721

iHeartRadio: https://www.iheart.com/podcast/269-ask-charly-leetham-online-105944212/

Amazon Music: https://music.amazon.com/podcasts/662f1e44-115d-4094-862b-efe9307e0df4/ask-charly-leetham-online-business-manager

Music and Credits to:

Paradise Found is covered under Creative Commons.

“Paradise Found”

Kevin MacLeod (incompetech.com)

Licensed under Creative Commons: By Attribution 3.0

http://creativecommons.org/licenses/by/3.0/

https://incompetech.com/music/royalty-free/licenses/