In this episode, we discuss how firms can deliver fair value products and services. Regular host Andrew Strange is joined by Mark Spiers, a Director in PwC’s wealth management team, and Ann-Marie Stone, a Senior Manager who focuses on insurance conduct issues. We consider how firms can meet the FCA's and customers’ expectations on value, particularly in the wealth management and insurance sectors, as well as the impact of technology and innovation. Please note that since we recorded this episode, the FCA has published a call for input on the consumer investments market, which could have further implications for value in the wealth management sector. You can find out more about this call for input in our At a glance publication.

Please contact Andrew, Mark or Ann-Marie if you’d like to discuss any of the topics covered, at [email protected], [email protected] and [email protected].