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Trade show exhibitors, associations and industry suppliers all need to know the data about material handling and other costs to effectively influence change in our industry. Listen to this interview with Sue Huff, Director, Global Conventions at Medtronic, who shares insights from her panel at HCEAConnect titled "Challenge the Status Quo: 19 Years of Data". In this interview you will discover: The Impact of rising material handling costs on marketing budgets. Who is affected when exhibitors reduce their exhibit space size. What matters to the millennial attendee experience. How one show organizer, NAB, changed what they charge for material handling and so much more.
The Attendee Shift
Demographics are changing for who attends trade shows. The largest group of attendees today are millennials and their expectations are to have interaction, networking, hands on demos and immersive experiences in the trade show hall. The positive experience for attendees is diminishing due to some of the costs of bringing the equipment and exhibit to the show. As these costs are rising, exhibitors are decreasing the booth size or decide to bring less product to the show.
The Impact of Downsizing
Sue shared how at one show, an exhibitor went from an exhibit space of approx. 100' x 50' down to a 20x20. In the past they had a full OR suite in the exhibit and at this particular show, the OR set up was a miniature model displayed under glass. The question posed Sue asked the show organizer was "how is that experience different for the attendee, when they no longer can touch the product -what is it doing to the overall value of the attendee". Attendees want the experience of touching and feeling the instruments and products.
A Look at the Consumer Price Index
In a 10-year analysis of the consumer price index on costs for conventions, the CPI increased by 20% and union labor wages went up 36% -37% compared to material handling which went up by 150%. Material handling is increasing at a much higher rate than other costs in face-to-face marketing.
Material Handling at Trade Shows
Here is a snapshot of how material handling is determined for ta show. Often an association needs signage, aisle carpet etc. and they may ask if they can receive those items at a lower rate. The general services contractor needs to cover those costs and it can be applied to material handling which is paid for by an exhibitor. Exhibitors often are unaware of surcharges on material handling until they receive an invoice after the show is over. The challenge with this model is that exhibitors don't have predictable pricing for budgets.
Case study: What is the true cost of moving one crate
Sue described an analysis of how many days it would take a fork lift driver to move one single crate based on the drayage rate. If the material handling rate is $135 per hundred weight, the cost for a single crate was $1,500. Applying the union workers' wage of $47 per hour against the crate cost, it worked out to be 32 hours to move one crate or 4 days. While it is understood that the crate may be handled multiple times and placed into storage, it is unlikely the time it takes to handle the crate would equal 4 days.
Impact on Show Organizers
Some associations are not aware they can negotiate rates charged to the exhibitor. Organizers have the opportunity to negotiate the rates in the service kit. In the discussion, Sue shared how
at one show material handling went up, and to compensate for the increased cost, the booth size decreased to offset that increase. The costs to the exhibitor stayed the same, however the show organizer lost $36,000 with the decrease in exhibit size.
NAB Implements a New Material Handling Model
This year, NAB tried something new and changed how they charged for drayage. Instead of charging per hundred weight they charged by the square foot at a rate $3.85 per square foot. Another show that did this model is Pack Expo several years ago. For insights into how this works, check out the NAB Cares and watch the video about why they took this initiative for their exhibitors. The result was that exhibitors saved about 40% over the previous year in material handling. Other organizations are looking at to help companies bring in product. Especially for larger equipment shows.
Non-Exclusive and Exclusive Rates
When looking at costs there are two types of rates. The labor rate is an example of a non-exclusive rate-you can choose what company you use for Installation and Dismantle. Exclusive rates apply to things like material handling, electrical, rigging, etc.
How Associations Can Help
Gregg Lapin, CMP Director of Meeting Services at American Association of Diabetes Educators (AADE) shared on the panel with Sue Huff how he learned about the attendee's decisions and how things like what day to hold the show impacted exhibitors. AADE changed the timing of move in and move out to be on straight time which also coincided with when attendees wanted to attend the show - over the weekend.
How to Impact Change
Exhibitors need to have a dialog with the associations and shareinsights about budgets and the impact on booth size relative to fixed costs on the show floor. Take the opportunity to request the association negotiate material handling rates on your behalf. In turn, associations should talk with convention centers and the general services providers about all exclusive rates including internet to help exhibitors offer attendees the best experience.
For more information about this topic, reach out to me, I love hearing from you! And Check out Episode 36 for insights from Sue Huff about mergers and managing large teams.
A big thanks to Sue Huff for sharing this information on the show!
Check out HCEA for more educational information.
Credits:
As always thanks to Christy Haussler from Team Podcastfor creating editing magic on this and every episode of the show!
Thinking about how to take your career to the next level? Whether you are new to face-to-face marketing, or an industry insider, you won't want to miss this interview with Taylor Urban, HMCC, US Conventions and Events Specialist at Abbott. Taylor has a unique perspective having worked on the agency side of trade show events, and in technology and now healthcare. She shares insights on what is like to embrace new career opportunities across different industries.
This interview was conducted live at HCEAConnect, a healthcare trade show industry event for suppliers, associations and corporate marketers and planners. Find out how you can gain experience, how to manage really large trade shows and work effectively with internal stakeholders.
Make sure you listen all the way to the end, Taylor shares how building experience can further the chance to plan for the future.
A big thanks to Taylor for this live interview and for inspiring our listeners to imagine what is possible.
If you have questions about this topic or any of the topics we talk about on the show, reach out to me at Rock Your Trade Show.
For more interviews like this one be sure to tune in each week for the HCEAConnect series. You can also visit Rock Your Trade Show/HCEA
Editing credits: A big thanks to Christy Haussler and team podcast for editing this episode.
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What does happiness at work feel like for you? I ask that because if you are a marketer in face-to-face marketing, our hours can be demanding, sometimes even grueling. Whether you are new or experienced-doing trade shows gives joy to many people. And for the lucky ones-you not only like doing it-you love it.
I had an experience filled with joy that made me think of happiness and why culture combined with passion makes a great place to work and yes-even happiness. We are working on a project requiring us to gather pet photos. In a brainstorming the creative around what we wanted to share-our designer Phoebe had the bold idea of emailing our entire company and asking for photos.
Imagine receiving an email that said "send us your pet photos-in the next 30 minutes"! There had to be a time limit, both to encourage people to take action and also so the project could be completed. Within only a few minutes sending that message, photos started flooding our inboxes. Phoebe and I were screen sharing and looking at each photo, laughing and commenting on how many pets our wonderful Exhibitus family has. In just 30 minutes we had well over 90 photos…and counting. There were cats, dogs, a bunny and even a hedgehog.
How does this relate to happiness? In that moment of joy looking at the lives of people I work with, some of whom I hadn't met personally, I was awe struck. Without hesitation, the entire company mobilized and sent their photos. Even people who were out of the office in transit, stopped, and sent in photos.
And…in a small way, seeing a glimpse of people's lives, the passion shared for pets, our company people and ultimately the client we were doing this for, it was pure joy.
Now back to the question-what does happiness look like for you? Do you feel joy in your work? If the answer is yes-that is awesome!! But if you wonder-would my company and employees drop everything and respond en-masse or mobilize the way I described here for a worthy cause-and you are unsure, it is time to open the door and create your own blissful experience at work.
Five Ways To Create Joy in Your Career
As you listened today, was there an aha moment? Here is your chance to take action. I recently read a suggestion of keeping a note pad for a week and writing down what you love and what you don't on paper. At the end of the week-take stock and move towards the things that you found inspiring, that will move your needle forward to that future you imagine.
It is my sincere hope that you really love what you do. This podcast is dedicated to lifting you up and empower you to be bold and dream big. If you have a great story to share like the one I did here-reach out to me at Rock Your trade Show. I am always grateful to hear from you and offer tips and advice.
Credits: As always, a big thanks to Christy Haussler at Team Podcastfor editing this episode!
Are you looking to take your experience on the show floor to a new level? Whether you are an association or trade show manager, IAEE-International for Exhibitions and Events-has the resources to boost your industry knowledge and enhance results for exhibitors, associations and attendees. In this second interview with Randy Bauler,CEM and Corporate Relations & Exhibits Director at American Association of Critical-Care Nurses(AACN),we discuss how beneficial IAEE is and ways you can get involved.
IAEE has been around since 1928 when it was the National Association of Exposition Managers when it represented "the interests of trade show and exposition managers, the International Association of Exhibitions and Events® is the leading association for the global exhibition industry. Today IAEE represents over 12,000 individuals in 50 countries who conduct and support exhibitions around the world."
Whether you are an association or exhibitor, Randy shares key insights in this interview.
5 Ways to Get Involved with IAEE:
Favorite Resource: Randy shares in addition to HCEA (Healthcare Convention and Exhibitor's Association) and IAEE, he recommendsCEIR-Center for Exhibition Industry Research, which is part of IAEE and is a tremendous resource for data. For more insights, check out Episode 57 CEIR Industry Trends with Nancy Drapeau.
You can reach Randy Bauler [email protected]and at AACN-check out the exhibits page.
If you would like to learn more about how you can get involved with IAEE or have questions about any of the information here, reach out to me, I love hearing from you!
Credits:As always, a big thanks to Christy Haussler at Team Podcastfor editing this episode.
Have you been wanting to maximize your results with a trade show association or if you are an association do you want to help your exhibitors get better ROI by exhibiting at your show? In this interview, Randy Bauler,CEM and Corporate Relations & Exhibits Director at American Association of Critical-Care Nurses(AACN) shares advice about how to take your events to the next level in exposition education, booth space selection, sponsorship and how you can join an exhibitor advisory council (EAC).
Exposition Education:Opportunity to provide CE credit to attendees in a theater setting.
Selecting an Exhibit Space:You can often select next year's space while at the show.
Sponsorship opportunities:You have the ability to explore options outside of what is offered.
Ways to Get Involved with Associations: Join an Advisory Council.
Favorite Resource:HCEA-Healthcare Convention and Exhibitor's Association.
In healthcare it is a unique organization that includes exhibitors, show management and suppliers together. The HCEA events enable attendees to meet with peers, customers, potential customers and suppliers to the industry.
If you have any questions about this episode, reach out to me, I love hearing from you!
A big thank you to Randy Bauler for doing a two-part interview!
Editing Credits: As always, a big thanks to Christy Haussler with Team Podcastfor editing this episode.
Are you a trade show event marketer? If you have achieved something unique for your company in face-to-face marketing, now is the time to nominate yourself to be an EXHIBITOR Magazine All-Star! Travis Stanton, EXHIBITOR Editor, shares insights in this interview about EXHIBITOR including the All-Star Awards, how to get nominated and how it can impact your career.
All-Star Awards Overview
The annual All-Star Awards celebrates corporate event planners who have contributed to their company's trade show program by doing something that made a big impact. Award winners have all not only overcome a challenge, they have the data to demonstrate measurable results.
This is an incredible opportunity to shine a light on your own achievements or something a friend or colleague has done. If you have never won an Exhibitor award and are a trade show exhibit manager or corporate event manager, this is the perfect award for you! Not only will you be featured in EXHIBITOR Magazine, you also receive a free one-day pass to EXHIBITORLIVE 2020!
7 Insider Facts About the EXHIBITOR All-Star Awards:
Favorite Resource: Travis shared the best way to find inspiration-go check out trade shows outside of your industry. You can look at local fairs, festivals, museums and other places if you aren't able to travel to a show. You will be surprised how much you see can be applied to your program.
You can find Travis on LinkedIn and at ExhibitorOnline and EXHIBITOR LinkedIn group. Subscribe to the e-newsletter and the magazine for news in the industry.
This is your time, if you have accomplished a measurable success for your trade show program. Complete the online entry form and see where this will take you! And if you have any questions about this episode, reach out to me, I love hearing from you!
Editing Credits: As always, a big thanks to Christy Haussler with Team Podcast for editing this episode.
If you love the trade show event industry and want to have an impact-then Exhibitions Day is an event you should consider attending to have your voice heard. Diane Benson, Diamond CTSM, shares her first-time experience at Exhibitions Day representing HCEA through IAEE in Washington D.C. on June 4thand 5th. Find out in this interview what it was like to go to Capitol Hill, meet with representatives and have the chance to share important information about our 97-billion-dollar industry.
4 Key Pillars to Help the Trade Show Industry at Exhibitions Day
Exhibitions Day has four primary topics that they bring to Capitol Hill to help grow our industry:
2 Reasons You Should Sign Up:
Want to learn more? Check out HCEAConnectAugust 17th-20thin Miami, FL, where I will be interviewing Diane Benson live about #ExhibitionsDay!
Diane's Favorite Resources: HCEA, Exhibitor Magazine, CTSM
Where to find Diane Benson:Twitterand LinkedIn
A big thanks to Diane Benson for being on the show and sharing her insights and information to help empower our listeners.
Editing Credits: As always, a big thanks to Christy Haussler and Team Podcast.
Exhibitus participates in Exhibitions Day and feels it is an important responsibility to share our support.
How consistent is your brand messaging in your trade show program? Whether you work for a large fortune 500 company or a startup organization, take a look at all of your trade show assets and ask yourself-are they consistent and what is the attendee experience?
If you are like most companies, you may be hitting it out of the park with the large exhibit experience but when it comes to the banner stand or portables the messaging changes and the experience varies from sales rep to sales rep. If you want to really stand out-and help your company differentiate itself from the competition-doing an audit of all assets and attendee experiences will catapult you to the next level in ROI.
Recently we helped a client take a siloed approach for their trade show program and create a unilateral brand experience from modular displays to large islands. Why was this important? At the end of the day-even if you have the biggest budget in the world (which I suspect you are chuckling right now) you need to show value and maybe yes maybe reduce costs. And if you are nodding your head saying-yes! I need to reduce cost. Then instead of looking at the individual line item costs and asking-how can I fill in the blank-reduce drayage, shipping, labor, onsite expenses etc.-take a step back. Better yet-go to the 30,000 feet level and ask-will being consistent across all areas of my program help reduce cost? The answer may surprise you-yes- it will in big ways!
This is your time to really make big strides, win friends in procurement, sales and even stakeholders. Let's reverse engineer how you can reduce costs, increase efficiencies-and better yet-and perhaps most importantly improve the attendee experience. Ready? Let's get started.
10 Steps to Reducing Costs with a Consistent Brand Experience
These 10 tips will help you on your way to reducing costs and are the first steps to thinking outside of the box and generating value for your face-to-face marketing program. Too often the first-place marketers go is slashing budgets with the intent that ultimately it will help the bottom line. In truth, a reduced budget may or may not help the bottom line-although it does immediately lower the cost of execution it may not achieve the strategic goals for an organization.
Instead of focusing on a number or a percentage reduction, using this methodology of finding hidden costs, you will be surprised at the overall cost savings available while retaining the integrity of the marketing and sales plan and establish a consistent corporate image.
For more insights or if you have questions about the process of creating a consistent brand, reach out to me. I love hearing from you and sharing tips on how this strategy can help you get promoted.
As always thanks to Christy Haussler at Team Podcast for editing this episode.
Have you been wondering how to demonstrate value past the obvious metrics of your program so leadership, and more importantly your boss sees your contribution to the organization? So often marketers are truly the unsung shero or hero of their trade show program.
When a trade show, event or program goes flawlessly, it is taken for granted that it is as we like to say at Exhibitus-Easy as Pie. But you know how many moving parts there are-and want to share that without feeling like you are bragging right? First-it isn't showing off if you are successful at your job-it is giving your organization something they need a way to boost the bottom line.
And yet-why is it that you might feel stuck, not able to get traction and recognition? Here are some possible reasons and then 5 ways you can remove obstacles and break free to move up in your organization.
3 Common Pitfalls of Perception:
Not all of you fall into these traps of wanting to show value-and that is great!! If you said this is not me-high five! Now for the part that you we all need-how can we can we increase value and elevate our contribution within the organization.
5 Tips to Boost your Visibility and Get Promoted
A favorite story from the book is about Cirque du Soleil. That company changed the conversation and elevated the circus experience, moving away from animals and focusing on people. The result-a hugely successful entertainment enterprise that commands high priced ticket sales in multiple cities.
That example has stuck with me and was a contributing influence for this podcast. Before Rock Your Trade Show, there wasn't a podcast that focused on empowering women marketers in the trade show industry. Market research, interviews with onsite exhibit managers, directors and product managers showed that there was a need to help you specifically in your career.
What do you think would be your blue ocean-it doesn't have to be a huge life altering change? It can be something simple that relates to market share and how you are increasing the piece of the pie for your organization. If you are a destination booth-meaning your brand is iconic and attendees will automatically come to you to see what's new-think about how you could change the experience unexpectedly for your staff and attendees that fosters collaboration for example.
Even if you are a known brand-going into a new vertical may present you with being the unknown entity. Perhaps you are trying out the waters in an inline whereas in the primary market you have a large island how can you create your blue ocean-that makes people talk about their experience and encourages them to talk about you? For insights about how to do this-check out episode 59 with Glenda Brungardt.
And if you are looking for help on any of the tips mentioned today, reach out to me, I love hearing from you and helping you achieve success with your trade show program and career.
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