RPI Tech Connect

RPI Tech Connect

By WRKdefined Podcast NetworkBusinessTechnologyManagement
Download on the App Store

RPI Tech Connect episodes

  • What KLAS Research Says About Healthcare ERP Outcomes

    KLAS Research has interviewed hundreds of healthcare decision-makers about their ERP experience, and the same patterns keep showing up.

    In this episode, Kevin Huang, PhD, Principal Healthcare Consulting Lead at KLAS Research, joins to share what his team has uncovered in recent years. He shares what the data reveals about why outcomes diverge, and why the biggest gaps tend to show up around training, communication, and how well organizations and their implementation partners work together.
    Kevin also previews forthcoming KLAS research on what health systems are doing after go-live, including where organizations are finding quick wins through tools like AP automation, and what the broader shift toward optimization looks like across the market.
    If you're in healthcare and wondering whether your ERP is delivering what you were promised, this one's worth your time.
    The data doesn't lie—ERP outcomes hinge on strategy, not just software. See how RPI's project strategy services set healthcare organizations up to win 👉 https://www.rpic.com/project-strategy/
    *Chapters:*
    00:00 Welcome to RPI Tech Connect
    4:20 The State of the Healthcare ERP Market
    8:18 The Shifting of ERP Priorities
    9:28 The Roadblock That Kills ERP Implementation Momentum
    13:05 Why Client Culture & Governance is a Wildcard
    18:02 Don’t Skimp on Training & Change Management
    21:58 Change Should Be Communicated Like an Internal Marketing Campaign
    32:58 Same System, Worlds Apart Experience
    36:19 Forthcoming ERP Optimization Research
    40:38 AP Automation, An Easy Post-Go-Live Lever
    44:55 Final Thoughts & Takeaways

    48 min
  • Back to Basics at GHX 2026

    Conferences can feel like a lot, but this year's GHX in New Orleans had a clear message.

    In the latest episode of RPI Tech Connect, Principal Supply Chain Consultant Stephanie Marquez returns to share her three biggest takeaways from the summit; why the industry is getting back to process fundamentals; how cross-functional collaboration is finally getting the attention it deserves; and why small experiments often beat big plans. She also shares a few quotes from the event that remind us that while technology and systems play a key role in supporting healthcare supply chains, it's still a human-centered process.
    Beyond the sessions and panels, what stayed with Stephanie was simpler: healthcare supply chain professionals everywhere are wrestling with the same challenges. If you've ever wondered whether you're focused on the right things, this episode might be the validation you didn't know you needed.
    If you work in healthcare supply chain and want to know how your peers are building resiliency in their operations, check this one out.
    Sometimes the fundamentals are exactly what a project needs. Catch RPI at our next event 👉 https://www.rpic.com/events/
    *Chapters:*
    00:00 Welcome to RPI Tech Connect
    2:37 GHX Summit Overview
    4:25 Takeaway #1: Back to the Basics
    8:37 Takeaway #2: Breaking Down Healthcare Supply Chain Silos
    14:09 How A Cyberattack Fortified an Organization’s SCM Resilience
    19:19 Takeaway #3: Why Small Wins Beat Big Plans
    22:17 In SCM, AI Serves as a Bridging Tool
    26:13 Final Thoughts & Takeaways

    30 min
  • 3 Change Management Principles Every ERP Team Needs

    Most companies don't realize how much can go wrong in an ERP project before the software is even chosen.

    In this episode of RPI Tech Connect, change management consultant Casey Gomes shares why so many large IT initiatives fail to deliver and what organizations can do differently from the start.
    With 30-plus implementations under his belt, Casey walks through three principles that separate projects that stick from ones that stall: getting the right people in the room early, aligning the executive team around a shared vision, and giving the initiative a "why" that motivates people.
    He also makes a case for bringing in outside help before system selection and explains exactly what you're risking if you wait.
    If you're in the early stages of an ERP project, or about to be, you won’t want to miss this conversation.
    Every ERP project succeeds or fails on change management, not just code. Learn how RPI helps teams manage the human side of change 👉 https://www.rpic.com/change-management/
    *Chapters*
    00:00 Welcome to RPI Tech Connect
    3:41 The Danger of Prioritizing Software Over Personnel
    5:40 Principle 1: Start with the Right People in the Room
    8:35 Principle 2: Finding Your Organizational “North Star”
    13:37 Principle 3: What Gets You Out of Bed in the Morning?
    19:54 Success Looks Different for Every Team
    22:46 Change Management = The Man Who Must Not Be Named
    26:10 The Organizational Change Climb Requires a Sherpa
    31:10 Final Thoughts & Takeaways

    33 min
  • When Your WFM Consultants Used to Be Nurses, Scheduling Gets Easier

    Most nurse scheduling problems aren't software problems—they're people problems, and it helps to have consultants who've walked in those shoes.

    In this episode of RPI Tech Connect, host Chris Arey sits down with Brianna Zink, Senior Director of Global Strategy for WFM at Infor, and Maria Hamberlin, Senior WFM Business Analyst at RPI Consultants—two former nurses who started their careers together at a long-term acute care hospital and now help healthcare organizations get real value out of workforce management technology.
    They talk about the real impact of scheduling challenges on nurses and the patients they care for, how to train teams on WFM so that adoption actually sticks and staff stop reverting to paper and workarounds, and what it takes to build lasting confidence in a system that can genuinely make their lives easier.
    They also share fresh takeaways from AONL, including some standout conversations and innovations that are pushing nursing and healthcare forward.
    Whether you're a nurse manager, a WFM admin, or just tired of scheduling headaches, there's something in here for you.
    There's no substitute for consultants who've actually worked the floor. See how RPI's healthcare-first approach makes the difference 👉 https://www.rpic.com/healthcare/
    *Chapters:*
    00:00 Welcome to RPI Tech Connect
    1:35 The Nurse Experience Perspective
    2:59 Leaving Behind Paper Schedules
    8:03 Why Hospitals Are Still Stuck
    10:09 When Software Training Doesn’t Stick
    15:32 Influencers; The Modern-Day Change Champion
    18:57 WFM Features Revolutionizing Healthcare
    26:06 AI to Augment Care, Not Replace It
    29:37 If We Could Go Back: Advice for Nurses and Nurse Managers
    31:41 Final Thoughts & Takeaways

    36 min
  • Solving the Healthcare Affordability Crisis

    Healthcare costs keep climbing, and the systems meant to manage them are straining under the weight.

    In this episode of RPI Tech Connect, healthcare technology leader Brian Rosenberg returns to explore why healthcare is so expensive and where the real opportunities to bring costs down actually live.
    From AI-powered ambient documentation to smarter supply chain management to back-office automation, Brian makes the case that operational efficiency is the lever most healthcare organizations aren't pulling hard enough. He also shares why the conversation needs to shift away from who's footing the bill and toward fixing the underlying cost of care itself.
    If you work in healthcare and want a grounded, practical perspective on where to start, this discussion is for you.
    Affordability isn't just a policy problem—it's an operations problem. See how RPI helps healthcare organizations tackle it head-on 👉 https://www.rpic.com/healthcare/
    *Chapters:*
    00:00 Welcome to RPI Tech Connect
    2:49 Why Is Healthcare So Expensive?
    6:48 The Struggle that Independent Hospitals Face
    8:07 The Dangers of Oversimplifying a Complex Problem
    12:05 Medical Record Storage & Self-Diagnosis Capabilities
    19:38 How AI Enables Ambient Documentation & Smarter Scheduling
    22:18 The Administrative Costs Driving Healthcare Prices
    31:01 How Continuous Improvement in ERP “Sharpens the Saw”
    36:56 Improving Your AP Automation Process Jumpstarts Savings
    41:52 Final Thoughts & Takeaways

    45 min
  • The PM You Didn't Know You Were Missing

    An ERP implementation has a lot of moving parts, but one of the most overlooked is who's actually looking out for you throughout the project.

    Your vendor brings a project manager to the table, but that person works for the vendor. In this episode of RPI Tech Connect, Deb Kaminetzky, founder of De Facto PM, joins to talk about what role a client-side project manager plays during an ERP project and why the difference matters more than most organizations realize.
    Deb has worked both sides of the table, and brings a refreshingly honest point of view on where implementations go wrong and what it takes to get them right. The conversation covers everything from how to handle workarounds your team has built, to why including more stakeholders during discovery calls can save a project down the line.
    If you've ever wondered whether your ERP project has the right people in the right roles, this episode offers valuable perspective on how to evaluate that.
    The right project manager can make or break your ERP implementation. Learn how RPI's project strategy services fill the gap 👉 https://www.rpic.com/project-strategy/
    *Chapters:*
    00:00 Welcome to RPI Tech Connect
    00:38 Not All PMs Are Created Equal
    3:27 Who is The PM Really Working For?
    4:07 Business Knowledge Changes Everything
    6:05 What is Your Project’s “Why?”
    6:47 The Valuable Perspective End-Users Provide
    9:21 How Client-Side PMs Bridge the Knowledge Gap
    19:45 Avoiding Do-Overs!
    23:17 Final Thoughts & Takeaways

    26 min
  • The Yoga AP Automation Difference & Why It Matters for Healthcare

    The largest healthcare organizations in the country don't choose their AP automation platform by accident.

    There's a reason Yoga keeps winning in that space—and it comes down to three things: how it was built, how it's supported, and how it actually uses AI. Senior Cloud Engineer Nate Dean joins RPI Tech Connect to break down what sets Yoga apart from platforms that look good in a demo but fall short in production, including a real example from that very morning that shows just how fast the team moves.
    If you're evaluating AP automation solutions and want to know what to look for beyond the demo, this episode is worth your time.
    AP automation shouldn't feel like a compromise. Discover why Yoga Flexible Software is built differently for healthcare 👉 https://www.rpic.com/yoga-flexible-software/
    *Chapters:*
    00:00 Welcome to RPI Tech Connect
    2:51 Where AP Platforms Fall Short
    3:26 Yoga for FSM, Shaped by Decades of ERP Experience
    4:00 Differentiator 1: Purpose-Built for the Infor CloudSuite Ecosystem
    10:06 Building to Solve vs. Building to Build
    11:53 Differentiator 2: The Yoga Service Model
    13:24 Adapting Unique Requirements in Real-Time
    16:14 Differentiator 3: Achieving AI Automation Without the Black Box
    20:51 How Yoga is Transforming Roles on AP Teams
    22:49 Final Thoughts & Takeaways

    26 min
  • When Your ERP Consultant Isn't the Right Fit

    Switching consulting partners mid-implementation can feel risky—but staying with the wrong one might cost you more.

    In this episode of RPI Tech Connect, Senior Financial Consultant Alesandro Gargano shares what the project recovery process looks like for customers who've decided it's time for a change. From the first conversation to rebuilding momentum, Alesandro explains how the right partner earns your trust, works with your team, and gets things moving again.
    If your implementation has stalled and you're not sure what to do next, this episode is a good place to start.
    Not every consultant is the right fit for your Infor project—here's how to tell. Learn more about RPI's Infor solutions 👉 https://www.rpic.com/infor/
    *Chapters:*
    00:00 Welcome to RPI Tech Connect
    00:34 What Is an ERP “Rescue Mission” ?
    2:29 When Projects Go Sideways
    3:56 Gathering Intel & Avoiding Disruption
    5:54 Listen First, Act Second
    6:54 Assessing the Situation
    10:14 The Small Moments That Change a Project
    13:08 The Art of Building Trust
    21:35 Knowing When It’s Time to Change Partners
    22:24 Final Thoughts & Takeaways

    24 min
  • Inside Our 3rd Annual Infor Community Survey: Trends You Can’t Ignore

    The results are in—and year three tells a much bigger story.

    In this episode of RPI Tech Connect, we break down what we’re seeing in our third annual State of the Infor Community Survey, including a closer look behind the headline numbers.
    Cloud activity has accelerated in a big way. AI experimentation is everywhere, though enterprise adoption tells a more measured story. Reporting satisfaction is up and interestingly, the organizations using multiple tools seem to be the most content with their approach.
    Meanwhile, testing is still largely manual, and payroll modernization continues to trail behind as 2030 gets closer.
    Nothing in this year’s data feels chaotic but rather is deliberate. Organizations are moving just not all at once, and not all in the same direction. It’s part of the reason why we conduct this survey each year and the results from this edition point to the need to collaborate collectively.
    If you’re part of the Infor ecosystem, this episode is a candid look at where things stand right now and where they’re trending.
    Three years of data reveal where the Infor community is headed next. Explore RPI's full suite of Infor solutions 👉 https://www.rpic.com/infor/
    *Chapters*
    00:00 Welcome to RPI Tech Connect
    1:31 Who are This Year’s Respondents?
    8:30 Cloud Momentum Continues
    14:22 ERP is a Continuous Improvement Journey
    19:02 AI Adoption & Velocity Suite
    27:05 The Solution to Reporting
    36:36 Testing Strategies: Reactive, Proactive, or a Hybrid Approach?
    43:44 Final Thoughts & Takeaways

    52 min
  • What No One Tells You About ERP Projects

    ERP projects succeed or fail based on how they are managed, not the software itself.

    In this episode of RPI Tech Connect, RPI PMO Director Theresa Nelson explains what most organizations are not told before starting an ERP implementation. She discusses the project management decisions that determine ERP success, including leadership alignment, communication planning, risk tolerance, and methodology selection.
    Theresa breaks down why waterfall remains the dominant ERP project management approach, how agile methods fit into ERP work, and why highly integrated systems require structured planning and phased testing. The episode also explains the role of unit testing, system integrated testing, and user acceptance testing in reducing risk before go live.
    To make those concepts relatable, Theresa draws a parallel between ERP project management and parenthood, explaining how prioritization, critical path, and knowing which things you cannot drop are essential in both.
    Listeners will learn what causes ERP projects to go off track, how strong project managers identify issues early, and what organizations should look for when selecting an ERP implementation partner.
    The stuff nobody warns you about is usually what derails a project. Learn how RPI's project strategy services help you plan for it 👉 https://www.rpic.com/project-strategy/
    *Chapters*
    00:00 Welcome to RPI Tech Connect
    1:40 Why the Best ERP Projects Feel Invisible
    2:40 Leadership & Vision Drive ERP Success
    5:03 The Non-Negotiables of Every Successful ERP Project
    11:35 Waterfall vs. Agile Methodologies
    20:22 The Project Management & Parenting Parallel
    22:41 Final Thoughts & Takeaways

    27 min

About RPI Tech Connect

From the publisher's feed

RPI Tech Connect brings you real conversations with the people implementing ERP and workforce technology every day. Host Chris Arey talks cloud migrations, change management, and what's working across…