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Every organization has heard the horror stories. ERP projects that spiral out of scope, stretch budgets, and leave teams questioning the value. But the great ones? They look quite different. In this episode of RPI Tech Connect, Nick Foy of Silverdale and Melissa Olson of RPI share what makes ERP projects successful and how consultants and clients can get there together.

They explore the mechanics of real success: clear processes, the right tools, full adoption, and ongoing accountability. The conversation also dives into the human side of implementation—how to handle scope challenges, set honest expectations, and rebuild trust in an industry that’s lost it. Nick and Melissa share lessons from years of ERP “rescue missions,” what they’ve learned about transparency and pricing models, and why the best projects are always built on shared ownership.

Whether you’re leading digital transformation or planning for one, this episode offers a candid look at how to turn complex ERP initiatives into lasting success stories, and what every great project has in common.

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Two decades ago, federal law enforcement officers had to line up at shared terminals just to check their timesheets. Today, with Infor Workforce Management, those same tasks happen instantly on a phone. Brett Taylor, Senior WFM Consultant at RPI, joins host Chris Arey to trace that transformation and explain why modern WFM is becoming a game-changer for police, first responders, and other types of law enforcement.

From the early days of WorkBrain to the cloud-based, mobile-first platform Infor offers today, Brett shares how WFM helps agencies handle complex pay rules, union agreements, and 24/7 scheduling demands, all while reducing errors and improving morale. He also breaks down strategies for winning leadership and frontline buy-in, managing change effectively, and embracing continuous adoption for long-term success.

If your organization is considering workforce management, or you’re already invested in the Infor ecosystem, this conversation will give you a front-row look at what’s possible.

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Public sector organizations face unique challenges when it comes to managing expenses. Strict regulations, heavy approval chains, and lingering paper-based processes often slow down reporting and create frustration for employees and auditors alike.

In this episode of RPI Tech Connect, XM Consultant Rich Mitchell highlights the roadblocks that keep governments, universities, and other publicly funded institutions from modernizing, and how digital solutions can help.

Stick around as we discuss strategies for easing the transition away from paper, designing workflows that prevent mistakes, and building confidence in automated controls. Using Infor XM as a central example, we also examine how the right system can reduce audit risk, simplify compliance, and cut approval times without sacrificing oversight.

If you're considering a more modern expense management solution, you won't want to miss this episode.

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Moving to the cloud is exciting, but it’s also a big lift. And the way you prepare shapes how successful the project will be. That’s the focus of this episode of RPI Tech Connect, where host Chris Arey sits down with Ken Foley, VP of the Infor Practice at RPI, to talk through the prep work that makes all the difference once a migration kicks off.

They dig into the questions every team should ask early, from figuring out what functionality you really need, to deciding between a phased or big bang rollout, to planning how data and tenants will be handled along the way. Ken also shares stories from real projects, lessons learned, and practical advice to help you head into a cloud implementation with confidence.

If you’re considering a move to the cloud or your project is already underway, this conversation is a roadmap for starting smart and finishing strong.

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Healthcare has no shortage of data—but using it to actually improve patient outcomes is another story. In this episode of RPI Tech Connect, John Lynn, founder of Healthcare IT Today, explains why better data governance is the missing link.

From staffing and supply chain to finance and HR, John shares how back-office data directly shapes the patient experience. He and host Chris Arey also explore the rise of AI medical scribes, the challenges of interoperability, and what separates organizations that just put out fires from those that build lasting change.

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In this episode of RPI Tech Connect, host Chris Arey speaks with Rebecca Hielke from the University of Maryland Medical System (UMMS) and Donny Phillips of Vault Verify about how UMMS tackled a frustrating, time-consuming employment verification process—and turned it into an automated, efficient workflow with real-time visibility.

With help from RPI, UMMS successfully integrated Vault Verify with its newly implemented Infor CloudSuite ERP, creating a smart, API-driven solution that reduced manual effort by more than 50% and set the stage for even broader ERP success.

Whether you're exploring ways to modernize HR operations or curious how UMMS made the leap from manual process to measurable impact, this conversation is a must-listen.

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Testing should be treated as more than just a checkbox activity. It plays a critical role in the success of an ERP implementation, fosters greater user adoption, and supports the onboarding of new team members. In this episode of RPI Tech Connect, Principal Technical Consultant Jeremy Stoltzfus returns to the show to discuss the often-overlooked discipline of test management in ERP projects.

From building test scripts that reflect real business processes to ensuring training and readiness post go-live, Jeremy explores how RPI’s structured approach supports long-term success. He also introduces Dokimi, RPI’s proprietary test management solution—purpose-built to centralize and streamline everything from test script development and sequencing to assignment, tracking, and issue resolution.

Whether you’re planning an ERP cloud migration or simply need a better way to manage ongoing updates, this conversation reveals how smart test management strategies—and tools like Dokimi—are transforming how organizations plan, execute, and evolve their ERP environments.

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The healthcare industry is at a crossroads. Staffing shortages, supply chain bottlenecks, and fragmented systems are driving up costs and driving professionals to burnout. But smarter technology could be the antidote.

In this episode of RPI Tech Connect, longtime healthcare tech leader Brian Rosenberg joins the program to explore how AI and ERP systems—like Infor’s new Velocity platform and RPI’s own Yoga—are reshaping everything from patient scheduling to invoice processing.
 
Tune in for a candid discussion on why providers see tech as a “necessary evil,” how ambient AI is giving doctors back their time, and why continuous improvement—not just go-live—must be the goal. Whether you're on the front lines of care or behind the data curtain, this episode offers insights on building a smarter, more sustainable future for healthcare.

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Infor users often face challenges throughout the financial reporting process—from static exports and clunky report building to broken formulas and endless spreadsheet wrangling. In this episode of RPI Tech Connect, host Chris Arey is joined by Chris Gordon, RPI’s Finance Practice Manager, and Mike Wiley, Senior Product Manager at insight software, to talk about a better way.

They explore how Spreadsheet Server brings real-time, drillable data directly into Excel, transforming financial reporting into a faster, more accurate, and far less frustrating process. You’ll hear about practical use cases, automation capabilities, and upcoming enhancements like browser-based dashboards and cloud file storage.

If you’re looking to streamline your reporting in Infor, this episode is a must-listen.

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In this episode of RPI Tech Connect, Dan Farruggio and Juan Menendez unpack the biggest insights from the 2025 GHX Summit. With decades of combined experience in healthcare supply chain, Dan and Juan break down key challenges discussed at the event, including data quality, training effectiveness, and testing strategies. 

Plus, they explain why bringing supply chain to the table early in ERP decisions can make or break long-term success. Whether you're navigating a CloudSuite rollout or just trying to manage your item master, this episode offers real solutions for building resiliency in your supply chain.