Guest: Shruti Gandhi Buckley, SVP of Hampton by Hilton & Spark by Hilton

How do you survive a disaster? Or, like Hilton, how do you thrive after one?

Here's what Shruti and Maureen cover:

1. Why connecting people – your staff and your customers – is critical to success in the hospitality industry;

Other episodes you'll enjoy:

• Thrive at Hilton: Relentlessly Improving the Workplace with Laura Fuentes

For daily wisdom from our guests, be sure to follow us on LinkedIn. We’re on Instagram, TikTok, Threads, and Twitter, too!

RESOURCES:  

For more on Hilton, Shruti recommends checking out the company website at https://www.hilton.com/en. And to learn more about the brand she runs, surf over to https://www.hilton.com/en/brands/hampton-by-hilton.

Our host, Maureen Metcalf, posts a newsletter every week on LinkedIn. You can subscribe here. 

Maureen’s latest book is Innovative Leadership & Followership in the Age of AI. You’ll find details about it at https://bit.ly/LeaderInAI, or check out the audiobook at https://amzn.to/3Vko2IW. Her other 10 books are available on Amazon here. 

Books we’re reading for fun or personal development right now include:

• Everyday Ubuntu: Living Better Together, the African Way by Mungi Ngomane. Hardback (https://amzn.to/48Doh6j) and audiobook (https://amzn.to/48YCRF4)

• Full Disclosure – https://amzn.to/46TxW6Q (paperback) https://amzn.to/46VDL3Q (audiobook)

NOTE: As an Amazon partner, we may make a small commission from books you buy through these links.

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OUR PODCAST TEAM:  

Host & Executive Producer: Maureen Metcalf

Editor & Executive Producer: Dan Mushalko

Video & Graphics Editor: Devon Mushalko

Assistant Editor & Raconteur: Luigi Morelli

Boosting ILI’s Hospitality: Jenna Reik

Theme Music by Pavel Bekirov from Pixabay.

CONNECT WITH US: 

YouTube: @InnovatingLeadership 

Threads: @innovativeleaders

X/Twitter/Whatever New Name It Has This Week: @IL_Institute 

LinkedIn: https://bit.ly/ILI-LinkedIn2 

TikTok: @innovativeleadership

Website: InnovativeLeadershipInstitute.com 

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About Our Guest:  

As Senior Vice President of Hampton by Hilton and Spark by Hilton, Shruti Gandhi Buckley oversees global brand strategy and integrity, with a focus on driving growth, increasing revenue, enhancing customer loyalty, and championing innovation. With more than 25 years of experience in brand management and marketing leadership, Shruti brings extensive expertise in global business management, brand strategy and analysis, guest experience, product development, consumer marketing, and public relations across a variety of industries (including food, luxury cosmetics, toys, outdoor gear, and, most recently, hospitality). She earned her B.S. in Business Administration from the University of California at Berkeley.