Synopsis: The Business Times Future of Finance showcases content from leading industry players in the financial services sector about the transformational journey of finance into the digital era.

What does true digitalisation look like? In order to become a digital bank of the future, one needs to understand the customer of today and the future. For more insights, we speak to Serene Koh, head of group digital business and digital transformation, global consumer financial services, OCBC Bank.

This episode of Future of Finance podcast is presented by OCBC Bank.

Highlights:

01:07 What true digitalisation looks like and requires

02:23 What else is involved, besides technology

06:37 Challenges building hyper personalised digital experiences

09:33 The concerns of data privacy and security addressed

10:35 The necessities vs the nice-to-haves

12:18 Future trends to keep an eye on

More about:

OCBC Bank

https://www.ocbc.com/group/gateway.page

OCBC Financial Wellness Index

https://www.ocbc.com/group/financial-wellness-index/understand-the-index.html

OCBC Financial OneView

https://www.ocbc.com/personal-banking/digital-banking/financialoneview

Produced by: Howie Lim ([email protected]), Claressa Monteiro & Lee Kim Siang

Edited by: Howie Lim & Claressa Monteiro

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Do note: This podcast is meant to provide general information only. SPH Media accepts no liability for loss arising from any reliance on the podcast or use of third party’s products and services. Please consult professional advisors for independent advice. 

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WealthBT: http://bt.sg/btwealthbt

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