Welcome to Confessions of an Implementer, a podcast by Talent Harbor. We share unique stories of implementers and the companies they’ve transformed to give you a rare glimpse into the system's successes and challenges. I'm your host, Ryan Hogan.

Let’s dive in!

In this episode, I sit down with Jackie Kibler, an EOS Implementer, shares how active listening, genuine care, and clear EOS practices shape stronger teams and healthier businesses. From spotting potential in people to balancing metrics with human connection, she explains why consistent communication, honest feedback, and empowering problem solving are the keys to building lasting culture and performance.

05:16 Transition to Sales and Mentorship

13:38 Hiring for Potential with EOS

22:52 Challenging Preconceived Notions

29:49 Managing Direct Reports and One-on-Ones

38:51 Don’t Take the Monkey

40:47 Connecting in a Remote World

43:40 The Super Connector’s Innate Drive

46:08 Connecting in a New City

49:53 Scaling Ecosystem Connections

52:00 Client Selection and Growth Mindset

Episode Resources