Welcome to Better Business, Better Life. In this episode, Host Debra Chantry-Taylor dives into how the Entrepreneurial Operating System (EOS) can help fast-growing family businesses stay focused, aligned, and in control. 

Using the Harvard Three-Circle model and her own F1 "pit stop" analogy, Debra explains how EOS tools like the Accountability Chart, Scorecard, Rocks, and Level 10 Meetings bring clarity, focus, and alignment to even the most complex family dynamics. 

If your family business is scaling quickly, this episode will show you how to create structure, improve communication, and keep your business and relationships on track. 

Tune in to learn how EOS can help you build a business that thrives without losing control. 

CONNECT WITH DEBRA:         

___________________________________________         

►Debra Chantry-Taylor is a Certified EOS Implementer | Entrepreneurial Leadership & Business Coach | Business Owner 

►Connect with Debra: [email protected] 

►See how she can help you: https://businessaction.co.nz/       

____________________________________________         

Chapters:   

00:07 - Introduction  

00:50 - EOS for Family Businesses   

02:27 - Challenges of Fast Growth in Family Businesses   

03:07 - EOS as a Tool for Family Businesses   

04:20 - Components of an EOS Pit Stop   

06:55 - Foundational Tools in EOS   

08:04 - Unique Challenges in Family Businesses   

09:43 - The Vision, Traction, Organiser (V/TO) Process   

13:49 - Road Map for Family Businesses

19:41 - Recap and Final Thoughts   

In another episode of Better Business, Better Life, host Debra Chantry-Taylor chats with Landon Eckles, co-founder of Clean Juice and now an EOS implementer, about how he and his wife grew their business from a single idea into a 100-store franchise, then found clarity through EOS. 

Landon shares how he and his wife scaled Clean Juice to 100 stores in just five years and the growing pains that came with it. He reveals how discovering EOS transformed their leadership, decision-making, and meetings, giving their business the structure it needed to thrive through COVID-19 and beyond. 

Now, as an EOS implementer, Landon is passionate about helping other business owners find the same freedom through simple, effective systems. 

Tune in to hear how EOS helped one couple build, grow, and exit on their terms and how it might help you do the same. 

CONNECT WITH DEBRA:         

___________________________________________         

►Debra Chantry-Taylor is a Certified EOS Implementer | Entrepreneurial Leadership & Business Coach | Business Owner 

►Connect with Debra: [email protected] 

►See how she can help you: https://businessaction.co.nz/       

____________________________________________         

GUEST’S DETAIL: 

► Landon Eckles Website 

► Landon Eckles - EOS Implementer 

► Landon Eckles - LinkedIn 

Chapters:   

00:24 - Introduction and Guest Background   

03:16 - Challenges and Solutions in Business Growth   

11:27 - Implementing EOS and Its Impact   

15:57 - Growth Pains and Overcoming Challenges   

23:37 - Transition to EOS Implementation   

36:08 - Personal Reflections and Advice   

38:43 - Conclusion and Future Plans   

In this episode of Better Business, Better Life, host Debra Chantry-Taylor chats with guest, Susan Toft, founder and CEO of The Laundry Lady, about her incredible journey from doing laundry as a side hustle to building a $9 million national business with over 300 contractors. 

Susan shares her journey from starting with a $5,000 grant to leading a tech-enabled service business with over 300 contractors. She talks about the realities of bootstrapping, the impact of appearing on Shark Tank, and how staying true to her values, like flexibility and persistence helped her scale sustainably. 

From MVPs to market expansion, this episode is packed with practical insights and inspiration for entrepreneurs at any stage. 

Tune in to an inspiring story of grit, growth, and getting the job done. 

CONNECT WITH DEBRA:         
___________________________________________         
►Debra Chantry-Taylor is a Certified EOS Implementer | Entrepreneurial Leadership & Business Coach | Business Owner 

►Connect with Debra: [email protected] 

►See how she can help you: https://businessaction.co.nz/       

____________________________________________         

GUEST’S DETAIL: 

► The Laundry Lady AU and The Laundry Lady NZ 

► Susan Toft Website 

► Susan Toft - LinkedIn 

Chapters:   

00:21 - Introduction 

02:25 - Susan Toft’s Journey to Success   

04:11 - Building and Scaling the Business   

07:21 - Challenges and Solutions in Business Growth   

14:23 - Branding and Market Expansion   

22:29 - Shark Tank Experience and Lessons Learned   

34:15 - Personal and Professional Growth   

34:41 - Advice for Entrepreneurs   

41:27 - Future Plans and Contact Information   

Welcome to Better Business, Better Life. In this episode, host Debra Chantry-Taylor is joined by Barry LaBov, two-time Ernst & Young Entrepreneur of the Year and branding expert, to explore the power of differentiation in business.

Barry introduces the idea of the “Commodity Monster”, the danger of becoming just another option in the market. He shares powerful stories and practical advice on how to identify your business’s key differentiators, use specific language to tell your brand story, and ensure your customer experience lives up to the promise.

If you’re launching a new product, looking to refresh your brand, or simply want to avoid blending in, this episode will show you how to stand out and stay that way.

Tune in to learn how to define your difference, and make sure the world knows about it.

CONNECT WITH DEBRA:        

___________________________________________        

►Debra Chantry-Taylor is a Certified EOS Implementer | Entrepreneurial Leadership & Business Coach | Business Owner

►Connect with Debra: ⁠[email protected]⁠

►See how she can help you: ⁠https://businessaction.co.nz/⁠      

____________________________________________        

GUEST’S DETAIL:

► ⁠LaBov Website⁠

► ⁠Barry LaBov Writes⁠

► ⁠Grab Your Copy of "The Power of Differentiation"⁠

► ⁠Barry LaBov - LinkedIn⁠

Chapters:  

00:35 – Introduction

02:10 - Barry LaBov's Journey and Philosophy

05:40 - The Commodity Monster and Differentiation

09:43 - Examples of Successful Differentiation

18:07 - The Role of Words and Storytelling

30:59 - Practical Tips for Fighting Commoditisation

31:12 - The Importance of Imperfection and Innovation

35:54 - Final Thoughts and Encouragement

In another episode of Better Business, Better Life, host Debra Chantry-Taylor is joined by leadership expert and author Kevin Eikenberry to explore what it truly means to lead with flexibility in an ever-changing world. Drawing from his latest book, Flexible Leadership, Kevin unpacks how great leaders adapt their style based on context, not habit—and why that’s more important now than ever. 

Together, Debra and Kevin dive into the realities of hybrid work, proximity bias, ego management, and how to balance urgency with long-term vision. Kevin introduces the idea of “flexors”—simple questions that help leaders move beyond their default responses—and explains how staying curious, context-aware, and open to new perspectives can dramatically improve team performance and trust. 

Whether you're leading a small team or a growing organisation, this conversation is filled with timely insights and practical tips to help you lead with confidence and clarity in uncertain times. 

Tune in to learn how to lead with greater flexibility, curiosity, and confidence. 

CONNECT WITH DEBRA:         

___________________________________________         

►Debra Chantry-Taylor is a Certified EOS Implementer | Entrepreneurial Leadership & Business Coach | Business Owner 

►Connect with Debra: [email protected] 

►See how she can help you: https://businessaction.co.nz/       

____________________________________________         

GUEST’S DETAIL: 

► The Kevin Eikenberry Group Website  

► Grab a Copy of Kevin's Book - Flexible Leadership 

► Kevin Eikenberry - LinkedIn 

Chapters:   

00:36 - Introduction 

02:27 - Understanding the Concept of Flexible Leadership 

04:12 - The Concept of Flexible Leadership 

06:52 - Navigating Uncertainty and Leading with Confidence 

12:27 - The Role of AI in Leadership 

23:06 - Effective Leadership in a Hybrid Work Environment 

28:37 - Managing End Runs and Building Trust 

33:02 - Challenges for Leaders in a Changing World 

44:02 - Practical Tips for Leaders 

45:09 - Conclusion and Call to Action 

In this episode of Better Business, Better Life, host Debra Chantry-Taylor welcomes Renee Russo, CEO of Rise Up Business Coaching, to explore the power of aligning personal and business goals. Renee shares her journey of self-discovery, the importance of honoring oneself, and how EOS and Exit Planning can help business owners create value, freedom, and a life of fulfillment. 

She discusses key strategies for ensuring a business can thrive independently of its owner, integrating personal, financial, and business goals for long-term success. Renee also introduces insights from her book Ready to Rise, offering practical tools like the "555 Playbook" for personal growth and alignment. 

If you're a business owner looking to gain clarity, create a sustainable business, and design a future that aligns with your vision, this episode is packed with actionable wisdom.  

Tune in to take the next step toward building a business—and life—that truly works for you.

CONNECT WITH DEBRA:         

___________________________________________         

►Debra Chantry-Taylor is a Certified EOS Implementer | Entrepreneurial Leadership & Business Coach | Business Owner 

►Connect with Debra: [email protected] 

►See how she can help you: https://businessaction.co.nz/       

____________________________________________         

GUEST’S DETAIL: 

► Rise Up Business Coaching Website  

► Ready to Rise - Renee’s Book 

► Renee Russo - LinkedIn 

Chapters:   

00:22 - Introduction 

02:12 - Renee Russo's Journey and Personal Growth 

04:35 - Rediscovering Oneself and Business Alignment 

10:33 - The Importance of Personal Alignment in Business 

13:45 - Exit Planning and Business Value Creation 

25:48 - The Role of Advisors and Peer Groups 

34:59 - EOS and Exit Planning Integration 

41:30 - Practical Tips for Business Owners 

Welcome to Better Business, Better Life. In this episode, host Debra Chantry-Taylor is joined by Karl Pisor, Japan’s first certified EOS Implementer, to explore the power of EOS in transforming leadership and business operations.

Karl shares his journey from launching a graphic design shop in Tokyo to becoming a management consultant and EOS expert. He discusses the importance of building a strong leadership team, using tools like the Accountability Chart and Delegate and Elevate to ensure entrepreneurs focus on their strengths and empower their teams. He also highlights the Clarity Break tool, which helps business owners' step back, reflect, and make better strategic decisions.

If you're looking to delegate more effectively, strengthen your leadership team, and gain clarity in your business, this episode is filled with practical insights to help you take control and drive long-term success.

Tune in to learn how EOS can transform the way you lead and grow your business.

CONNECT WITH DEBRA:        

___________________________________________        

►Debra Chantry-Taylor is a Certified EOS Implementer | Entrepreneurial Leadership & Business Coach | Business Owner

►Connect with Debra: [email protected]

►See how she can help you: https://businessaction.co.nz/      

____________________________________________        

GUEST’S DETAIL:

► Get in Touch with Karl

► Karl Pisor - LinkedIn

Chapters:  

00:29 - Guest Introduction

02:35 - Karl's Journey to EOS

09:59 - The Impact of EOS on Karl's Clients

18:25 - Challenges and Rewards of Implementing EOS

18:43 - Key EOS Tools and Techniques

23:47 - Personal and Professional Growth with EOS

36:18 - Advice for Entrepreneurs Considering EOS

37:47 - Conclusion and Contact Information

In this final episode of the Better Business, Better Life Flashback Series, we revisit an inspiring conversation with Scott Rusnak, a certified EOS Implementer, high-performance leadership coach, and author of The Entrepreneur’s Feel Guide. Scott dives into what it takes to build a business legacy—one that outlives you and leaves a meaningful impact for generations to come. 

Debra and Scott explore the importance of having a clear vision, aligning with core values, and creating high-performing teams. They discuss practical EOS tools like the People Analyser and Delegate and Elevate checklist to help business owners grow with purpose. Scott also shares insights on balancing business success with personal fulfillment, self-care, and fostering strong relationships. 

If you're looking to design a business that supports both your life and your legacy, this episode is packed with wisdom to guide your journey. Tune in to relive this powerful conversation. 

CONNECT WITH DEBRA:         
___________________________________________         
►Debra Chantry-Taylor is a Certified EOS Implementer | Entrepreneurial Leadership & Business Coach | Business Owner 

►Connect with Debra: [email protected] 

►See how she can help you: https://businessaction.co.nz/       
____________________________________________         

GUEST’S DETAIL: 

► Scott Rusnak's Website  

► Grab a Copy of Scott's Book 

► Scott Rusnak - LinkedIn 

Chapters:   

01:05 - Building a Business Legacy with Scott Rusnak  

07:27 - The Role of Purpose in Business Success  

08:11 - High-Performing Teams and Core Values  

17:30 - Planning for Success and Balancing Business and Personal Life  

17:43 - The Power of EOS Tools and Frameworks  

19:13 - Creating a Better Life through Business Success  

26:17 - The Importance of Taking Time Off  

28:52 - Final Tips and Tools for Business Success 

Navigating a family business comes with unique challenges, from balancing personal relationships to ensuring fairness and clarity in decision-making. In this Better Business, Better Life Flashback Series episode, we revisit an insightful conversation with family business expert Sara B. Stern. Sara brings her wealth of experience to the table, offering practical tools and strategies to strengthen both your family and your business. 

Debra and Sara explore the three-circle model of family businesses—family, business, and ownership—and why each needs its own leader and structure. They discuss the importance of involving spouses in decision-making, avoiding communication breakdowns, and setting clear boundaries for long-term success. Sara also shares insights from her book Married to the Family Business and introduces resources designed to help spouses play a more active, informed role. 

Whether you’re part of a family business or advising one, this episode is packed with timeless wisdom on leadership, fairness, and creating a thriving multi-generational legacy.

Tune in and re-live the key principles that drive your family business while maintaining harmony and long-term success.

CONNECT WITH DEBRA:         

___________________________________________         

►Debra Chantry-Taylor is a Certified EOS Implementer | Entrepreneurial Leadership & Business Coach | Business Owner 

►Connect with Debra: [email protected] 

►See how she can help you: https://businessaction.co.nz/       

____________________________________________         

GUEST’S DETAIL: 

► Website Link  

► Married to the Family Business: A Handbook for Spouses of Family Business Owners 

► Connect with Sara 

► Sara B. Stern - LinkedIn 

Chapters:   

00:00 - Introduction  

03:05 - Sara's New Book and Its Impact  

04:29 - Challenges Spouses Face in Family Businesses  

07:34 - The Three-Circle Model and Its Implications  

07:58 - Advisors’ Role in Family Businesses  

14:03 - Practical Tips for Family Business Advisors  

26:27 - Tools and Resources for Spouses  

31:03 - Differences Between Family and Traditional Businesses  

34:20 - Navigating Family Business Dynamics  

38:21 - Fairness in Family Businesses 

In this week’sBetter Business, Better Life Flashback Series, we revisit a thought-provoking conversation with Adam Harris, EOS implementer and founder of Frank and Fearless. While EOS provides a proven framework for business success, Adam takes us beyond the fundamentals, challenging common misconceptions and exploring how structure, accountability, and simplicity can fuel—not stifle—growth and innovation. 

Debra and Adam dive into the balance between systemisation and creativity, addressing concerns that EOS may be too rigid for dynamic businesses. They discuss how a well-defined framework actually frees entrepreneurs to focus on their strengths, build stronger teams, and create sustainable long-term success.  

Adam also shares insights on transparency, leadership accountability, and the role of short-term discomfort in achieving lasting business growth. So, if you’re new to EOS or looking to deepen your understanding, this episode offers valuable perspectives on maximising its benefits while maintaining flexibility.  

Tune in and re-visit the key principles that drive high-performing businesses and leadership teams. 

CONNECT WITH DEBRA:         

___________________________________________         

►Debra Chantry-Taylor is a Certified EOS Implementer | Entrepreneurial Leadership & Business Coach | Business Owner 

►Connect with Debra:[email protected] 

►See how she can help you:https://businessaction.co.nz/       

____________________________________________         

GUEST’S DETAIL: 

►Frank and Fearless Website  

►Connect with Adam 

►Adam Harris - LinkedIn 

Chapters:   

00:00 - Introduction  

02:08 - Adam Harris and His Journey  

04:39 - Addressing Controversial Questions About EOS  

11:01 - EOS and Entrepreneurial Innovation  

17:21 - Simplicity and Consistency of EOS  

19:29 - Short-Term vs. Long-Term Vision in EOS  

19:40 - Transparency and Accountability in EOS  

33:05 - Cult-Like Mentality and Dependence on EOS  

36:30 - Necessity and Dependence on EOS  

39:10 - Tips and Tools for EOS Implementation