Welcome to Confessions of an Implementer, a podcast by Talent Harbor. We share unique stories of implementers and the companies they’ve transformed to give you a rare glimpse into the system's successes and challenges. I'm your host, Ryan Hogan.

Let’s dive in!

In this episode, I sit down with Jonathan B. Smith, an Author and EOS Implementer, who shares how the best negotiators don’t push harder, they listen better. He explains how tactical empathy, simple tools like labeling and mirroring, and a commitment to understanding the other person’s perspective create stronger relationships and better outcomes. Hear how practicing low stakes conversations, preparing with intention, and embracing a “fight less, win more” mindset can transform everyday interactions and lead to more meaningful, mutually beneficial results.

04:17 Defining Negotiation & Tactical Empathy

14:27 Negotiation as a Trained Skill

23:24 Core Negotiation Skills: Labels, Mirror, Silence, Summary

30:49 Accelerating Go/No-Go Decisions

36:28 Entry into EOS & Early Successes

43:40 Long-Term Approach to Networking

49:57 Hybrid Publishing Model

53:08 Advice for Aspiring Authors

58:33 Balancing EOS with Global Ambitions

01:00:58 The Transformative Impact of EOS

01:06:28 EOS Freestyle: Beyond the Framework

Episode Resources