Today, we’re joined by Pieter de Villiers, Co-Founder & CEO at Clickatell, the global leader in chat commerce. We talk about:



• 3 pillars of excellence to measure decisions against when building a SaaS app 
• Changes in ideal customer profile from year one
• Global democratization of SaaS investing
• What to have a clear view of before writing a single line of code

Today, we’re joined by Derek Rey, Investor + Founder & CEO at Demand Inc., a human-driven AI-enabled sales development team. We talk about:

• The loss of knowledge of how to send good email
• The paradox of needing AI in order to be human at scale
• What Sales Development Reps can do to be successful, particularly while working with AI
• The role of email marketing in building top of funnel pipeline

On today’s episode, we’re joined by Sahil Patel, CEO at Spiralyze, provider of data-driven performance Conversion Rate Optimization (CRO) services.

We talk about:

• How effective most companies’ websites are at lead gen 
• 3 common mistakes that lower website conversions
• What to put on your homepage instead of boring stock images of people in a conference room
• Why you should review your website translated into a language you don’t speak
• The importance of talking about not just the ups, but also the downs in business

On today’s episode, we’re joined by Praveen Narra, Founder & CEO of Tech.us, a Silicon Valley based software development company with a team spread across the globe. 

We talk about:



• Expected AI innovations, including large-scale personalization & “Invisible AI”
• How AI is disrupting software development, including launching to multiple narrow markets 
• The “Minimum Wow Product” instead of MVP
• Why you can't just hire an iOS developer and expect them to build a great mobile app
• Importance of keeping up with the pace of tech innovation

On today’s episode, we’re joined by John Sarver, Innovation and Technology Consultant at Saaslogic, providers of a next gen SaaS billing and subscription management platform.

We talk about:

• The impacts of segmentation in optimizing revenue operations
• If early-stage startups need a revenue platform
• How startups can best transition from focusing on tech to operations
• Generational gaps in purchasing patterns
• Helping merchants test pricing strategies

On today’s episode, we’re joined by Vipul Shah, Co-Founder (CEO & CFO) at SaaSWorks, which delivers a single source of customer, revenue, and usage data truth to CFOs and finance teams.

We talk about:



• The importance of quality of revenue (& the boring side)
• Managing the conflict of fast growth versus quality of revenue
• The challenges of low-fit customers
• Stopping sales to less successful customer segments
• The 2 metrics investors are focusing on in this tough environment

On today’s episode, we’re joined by Baird Hall, SaaS Builder and Co-Founder at Churnkey, the platform which supercharges every part of customer retention, helping companies optimize growth.



We talk about:

• Advantages & disadvantages of various pricing model & their impact on churn
• The 4 different types of churn
• Dos & don’ts for SaaS startups to reduce churn
• Important data to capture around customer cancellations
• How customer reactivations are a big, often neglected opportunity for SaaS companies

On today’s episode, we’re joined by Matt Verlaque, Chief Operating Officer at SaaS Academy, the complete business growth system for SaaS founders.

We talk about:



• How SaaS companies are 10% art, 90% science
• Making deposits into your customer goodwill account to avert disaster
• Important founder attributes for success
• The most innovative marketing strategies Matt has seen

On today’s episode, we’re joined by Sid Banerjee, Chief XM Strategy Officer, Qualtrics, the leader and creator of the experience management category. We talk about:



• Using automation to generate faster insights
• Focusing on delivering value, and demonstrating that to prospective clients
• How Gen AI is finding problems & recommending solutions
• Using AI for right & left brain capabilities to build 150 different analysis models
• Using analytics to determine where digital customer journeys break

On today’s episode, we’re joined by Phil Ahad, Former CDO at Toluna, the leading global insights technology and panel provider. We talk about:



• How much of Phil’s day-to-day work could be done by AI
• Trading privacy for personalized recommendations
• The need for human insights when testing future concepts
• Reaching the point of fully democratized market research
• How AI will disrupt revenue models