http://leanblog.org/audio24

It's really easy to make statements like "patient safety is our top priority." That same statement can be applied to hospital staff, as well.Or, it should.

But the "happy talk" (as Pascal Dennis calls it) isn't always followed up by action.

When a hospital executive makes the "safety is always our top priority" statement, is it REALLY true? Is that statement backed up by action and integrity or does it just sound good?