Safety is [REDACTED]

By Matthew SoethBusiness Technology Education How To Careers

Safety is [REDACTED] episodes

September 03, 2024 Incident Management with Eric Han
This week I am joined by Eric Han as we discuss incident management and emergency response in online platforms. Eric is a Trust & Safety Veteran with 16 years of experience across giants like Google, Yahoo, Twitter, Uber, and TikTok. Everything that can happen will happen on a platform at an exponential rate, and now, it can happen text, photo, image, DM, livestream, or ecommerce. All of it is fair game for bad actors. We discuss best practices for developing and building a platforms incident response strategy.
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35 min
August 21, 2024 Tech Policy and Career Growth with Pearlé Nwaezeigwe
This week, I’m speaking with Pearlé Nwaezeigwe, the Yoncé of Tech Policy. We discuss all things tech policy from platform policy, implementing policy, and how regulation is impacting policy development and decisions. We also discuss career advice, how to make yourself stand out and build up your network, and how to make plans and strategize your career growth.

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43 min
August 13, 2024 The Power of Humans & Technology with Sharon Fisher
In the digital age, the importance of content moderation in fostering safe, healthy, and thriving online communities cannot be understated. But despite the consensus among both players and industry professionals that moderation is essential, the current but outdated model of content moderation on games platforms has proven insufficient. In order to do this, we need systems and procedures that scale moderation to meet the growing need of today's online players. This can only be done through humans and technology working together.

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31 min
August 06, 2024 Process and Procedure
The easiest way to make decisions is to automate the process. I first learned this as a teach building classroom policies. On average, a teacher makes about 1500 decisions a day. In order to streamline that process and make my life easier, I developed a system of procedures to make those decisions fluid and automatic so I didn’t wear myself out having to think about every thing that happened on a daily basis. Platforms are no different. When thinking about prevention and risk mitigation, having a clear process and procedure helps to ensure that systems function as they should and decisions are made in a consistent and healthy fashion. In this episode, I share an example from my own professional experience detailing the evaluation of risk, needs for change, cross team collaboration/buy in, and execution on a project.
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15 min
July 29, 2024 What Happens at Trustcon ...
Trustcon 2024 has come and gone, and the mission of trust and safety goes forward. In this episode I reflect on my time and experience at Trustcon, the professionals who make online safety possible, and the topics that are driving industry forward. As the industry matures, this is the time to look at our professional practices and standards when it comes to keeping users safe online.
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16 min
July 19, 2024 Surviving Conferences
Special Bonus Episode this week!

Trustcon is coming! This is most likely one of the largest gatherings of trust and safety professionals in US. I’ve heard a few descriptions, I refer to this conference as my Disneyland as some of the coolest people, experiences, and conversations are happening there. I’ve also heard analogies to Trustcon being the Trust and Safety Summer camp for professionals. Whatever your take, if you work in trust and safety, these are your people and it will be a lot of fun.

As with any conference, fun happens, and it’s important to stay up and running and keep yourself healthy through all the excitement. In this episode I'm joined by Alice Hunsberger as we share our top 10 tips for surviving and thriving in conference settings.

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41 min
July 16, 2024 A Few of My Favorite Newsletters in Trust & Safety
I LOVE to read! On any given day I’m scanning through multiple articles, a book, and some research. The biggest question, how do I know what is relevant and up to date? Newsletters are a great way to stay on top of that. In this episode I list some of the professionals I’ve come across that consistently share informative and consistent content. This saves me some work when it comes to setting Google alerts or scouring the internet on topics related to my work.
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10 min
July 09, 2024 Safe and Savvy Online
This week I speak with Liz Repking of Cyber Safety Consulting. As a parent and educator, Liz became aware of the concerns, anxiety, and lack of knowledge parents and educators feel when it comes to online safety which led her to launch Cyber Safety Consulting with the goal of educating parents, children, and educators to be safe and savvy online. We touch on a myriad of topics from what we are seeing in school to tips for the summer to avoid fights at home over screen time and how to support young people in building healthy digital habits.
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41 min
July 02, 2024 AI, Technology, & Education
This week is a special episode, it’s a keynote from my talk at the School Climate Conference in Southern California. This is an education conference for anyone directly involved with community health in a school or district. In this keyonte, I was asked to speak to the current trends around AI and education, concerns about screen time and mental health, cheating and phone bans. I got to share some stories I haven’t told in awhile as well as some new stories which I enjoyed immensely, I hope you will enjoy it too.
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47 min
June 25, 2024 Evolution of Trust & Safety
This week I speak with Patricia Cartes Andres, a pioneer in the trust and safety space. She was there for the early work at Google, Facebook, the global team at Twitter, Postmates, and so many more. We discuss the future of trust and safety, regulation, and look at new vectors of harm that happen when you use technology online to connect humans offline such as marketplace apps. This is a great episode, I hope you enjoy.
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38 min