Scalable Call Center Sales

What do you know about the Telephone Consumer Protection Act? Are you being compliant with it?

Compliance with the TCPA is one of the most important things that call centers should be aware of. We’re all looking for ways to increase sales, but as we do it, we need to make sure that we’re not going to be shut down one day.

In this episode, Eric Troutman the Czar of TCPA, and I talk about his experiences as a defense lawyer and compliance for the call center industry.

Learn what you need to know in order to take care of your company in the long term.

Find out if your Sales Operation in Scalable

Buy Selling With Authentic Persuasion: Transform from Order Taker to Quota Breaker

Get help with your sales team

Connect with Jason on LinkedIn

Or go to Jason’s HUB – www.JasonCutter.com

Eric‘s BioAs the Czar of TCPAWorld.com, Eric Troutman is one of the country’s prominent class action defense lawyers and is nationally recognized in Telephone Consumer Protection Act litigation and compliance for the call center industry.Eric’s LinksTCPAWorld.comLearn more about EricShow less

Jason: what’s going on everybody. Welcome to another special episode of the scalable call center sales podcast. So glad that you’re here, this one. I’m going to say, this is going to be a fun one. It’s going to be interesting. And it’s probably going to be scary for call center owners and sales leaders and people who are running sales teams.[00:00:18] Uh, because today I have Eric Troutman. He is a partner at the law firm of Squire, Patton Boggs, and he is the Czar of TCPA world.com. Make sure to check out that site. I will mention it at the end as well. So he is one of the country’s prominent class action defense lawyers and is nationally recognized in telephone consumer protection act litigation, TCPA, and compliance for the call center industry.[00:00:44] So we’re going to have a lot of fun, probably scaring the crap out of everybody. Eric, welcome to the scalable call center sales podcast.[00:00:51]Eric: Thanks man. It’s so goo

Before picking up the phone, how do individuals want to interact with a company? What role does SMS Automation play in your company’s growth?

We all want better discussions, more conversations, and more engagement, and Drips is all about using technology to promote conversations and get customers where they want to go.

In this episode, AC Evans from DRIPS, and I talk about his experiences in co-founding a whole marketing strategy. We also discussed its success and how it has aided other businesses in scaling up.

Learn about the SMS platform used in the call center industry, and the distinction between contacting people on your own and learning what it is and how you can help them.

Find out if your Sales Operation in Scalable

Buy Selling With Authentic Persuasion: Transform from Order Taker to Quota Breaker

Get help with your sales team

Connect with Jason on LinkedIn

Or go to Jason’s HUB – www.JasonCutter.com

Connect with AC on LinkedInAC‘s BioAaron Christopher (A.C.) Evans is a pioneer in conversational marketing and the co-founder and CEO of Drips.com. Drips is the first conversational texting company of its kind, founding a new category and leading the way for some of the biggest brands in the world to use automated, humanized conversations at scale. On a daily basis, Drips engages in tens of millions of completely humanized conversations with zero client-side human resources or operators.AC’s Linkshttp://Drips.comhttps://www.linkedin.com/in/aaronchristopher/Learn more about ACShow less

Jason: Hey, what’s going on, everybody. Welcome to another episode of the show, scalable call center sales podcast. I am super excited and honored to have my guest with me today. He essentially co-founded and is the CEO of an organization that.[00:00:17] Created a whole industry and a whole marketing strategy. So with me today, I have AC Evans from drips and drips is focused on a, being a conversational SMS platform in the call center industry, basically any industry. And

Before picking up the phone, how do individuals want to interact with a company? What role does SMS Automation play in your company’s growth?

We all want better discussions, more conversations, and more engagement, and Drips is all about using technology to promote conversations and get customers where they want to go.

In this episode, AC Evans from DRIPS, and I talk about his experiences in co-founding a whole marketing strategy. We also discussed its success and how it has aided other businesses in scaling up.

Learn about the SMS platform used in the call center industry, and the distinction between contacting people on your own and learning what it is and how you can help them.

Find out if your Sales Operation in Scalable

Buy Selling With Authentic Persuasion: Transform from Order Taker to Quota Breaker

Get help with your sales team

Connect with Jason on LinkedIn

Or go to Jason’s HUB – www.JasonCutter.com

Connect with AC on LinkedInAC‘s BioAaron Christopher (A.C.) Evans is a pioneer in conversational marketing and the co-founder and CEO of Drips.com. Drips is the first conversational texting company of its kind, founding a new category and leading the way for some of the biggest brands in the world to use automated, humanized conversations at scale. On a daily basis, Drips engages in tens of millions of completely humanized conversations with zero client-side human resources or operators.AC’s Linkshttp://Drips.comhttps://www.linkedin.com/in/aaronchristopher/Learn more about ACShow less

Jason: Hey, what’s going on, everybody. Welcome to another episode of the show, scalable call center sales podcast. I am super excited and honored to have my guest with me today. He essentially co-founded and is the CEO of an organization that.[00:00:17] Created a whole industry and a whole marketing strategy. So with me today, I have AC Evans from drips and drips is focused on a, being a conversational SMS platform in the call center industry, basically any industry. And

How do you effectively coach your agents? How do you train your team to gain a thorough understanding of the customer?

The purpose is to understand what the customer’s needs are, whether inbound or outbound. You must decide what the greatest product and service to offer, as well as communicate the benefits that it will bring to them.

In this episode, Marilyn Soares from Transparent BPO, and I talk about her experiences in training, staffing, management, and leadership in the company, with her role as the VP of Client Services.

Learn all about the best customer service, inbound and outbound sales, and also about recruiting.

Find out if your Sales Operation in Scalable

Buy Selling With Authentic Persuasion: Transform from Order Taker to Quota Breaker

Get help with your sales team

Connect with Jason on LinkedIn

Or go to Jason’s HUB – www.JasonCutter.com

Connect with Marilyn on LinkedInMarilyn‘s BioShe has been with them for over 6 years and is the VP of Client Services. Her main role involves taking companies that have become clients of Transparent BPO, and ensuring their success, whether it’s customer service, technical support, or sales campaign. Her account management team develops, implements, and continuously improves their client’s call center campaigns.Marilyn’s Linkshttps://transparentbpo.com/https://www.linkedin.com/in/marilyn-soares-b129b97/Learn more about MarilynShow less

Jason: What’s going on everybody so glad that you’re joining us for these scalable call center sales podcast. Once again, we have a great episode and I know I say this all the time. I am excited about this conversation. So today I have Maryland soar is from transparent BPO and she is the VP.[00:00:21] Of client services. And why does that matter? And why is this going to be such a good episode? Because in that role, what she does is she takes the clients who

How do you effectively coach your agents? How do you train your team to gain a thorough understanding of the customer?

The purpose is to understand what the customer’s needs are, whether inbound or outbound. You must decide what the greatest product and service to offer, as well as communicate the benefits that it will bring to them.

In this episode, Marilyn Soares from Transparent BPO, and I talk about her experiences in training, staffing, management, and leadership in the company, with her role as the VP of Client Services.

Learn all about the best customer service, inbound and outbound sales, and also about recruiting.

Find out if your Sales Operation in Scalable

Buy Selling With Authentic Persuasion: Transform from Order Taker to Quota Breaker

Get help with your sales team

Connect with Jason on LinkedIn

Or go to Jason’s HUB – www.JasonCutter.com

Connect with Marilyn on LinkedInMarilyn‘s BioShe has been with them for over 6 years and is the VP of Client Services. Her main role involves taking companies that have become clients of Transparent BPO, and ensuring their success, whether it’s customer service, technical support, or sales campaign. Her account management team develops, implements, and continuously improves their client’s call center campaigns.Marilyn’s Linkshttps://transparentbpo.com/https://www.linkedin.com/in/marilyn-soares-b129b97/Learn more about MarilynShow less

Jason: What’s going on everybody so glad that you’re joining us for these scalable call center sales podcast. Once again, we have a great episode and I know I say this all the time. I am excited about this conversation. So today I have Maryland soar is from transparent BPO and she is the VP.[00:00:21] Of client services. And why does that matter? And why is this going to be such a good episode? Because in that role, what she does is she takes the clients who

What has changed or driven things in the BPO world in the previous year? How is your company affected by the pandemic?

Last year has been truly disruptive. When the pandemic started, the whole BPO sector turned remote, and no one has ever desired, allowed, or considered having their teams, individual reps, operate remotely at scale.

In this episode, Jason Sterns from Transparent BPO, and I talk about his experiences in leading a sales team, and as business development for the company.

Learn from the challenging experiences that occurred in the BPO Industry when the whole world shifted as the pandemic came in and what alternatives were developed.

Find out if your Sales Operation in Scalable

Buy Selling With Authentic Persuasion: Transform from Order Taker to Quota Breaker

Get help with your sales team

Connect with Jason on LinkedIn

Or go to Jason’s HUB – www.JasonCutter.com

Connect with Jason on LinkedInJason‘s BioJason is the VP of Business Development for Transparent BPO, which is focused mainly on building teams in Belize to support their clients. Jason has been a business development professional for over 17 years and he joins me today to talk about the world of sales and sales leadership – both from the perspective of selling clients on using Transparent’s services, as well as running his own internal business development team.Jason’s Linkshttp://www.transparentbpo.com/https://www.linkedin.com/in/jasonsterns/Learn more about JasonShow less

Jason: What’s going on everybody so glad that you’re joining us on the scalable call center centers, sales podcast. My name again is Jason cutter. And my guest today, I am really excited about because he works for a company called transparent PPO.[00:00:13] His name is Jason Sterns and he is the VP of business develop. At transparent, uh, which they’re mostly focused on building teams and Belize and around the world to support their clients. Uh, he himself has been in business development roles for over 17

What does it take in running a Call Center Company? How important are your company’s basic principles, mission, and vision statement to you?

While your mission and vision will evolve over time, your core values should remain constant.These are the factors that will determine how you will run your company.

In this episode, Scott Newman, CEO of Transparent BPO, and I talk about his experiences in building a BPO company at a young age, then now leading the space in helping their clients succeed.

Learn more about creating a good company culture, core values, and Scott’s tips in achieving success.

Find out if your Sales Operation in Scalable

Buy Selling With Authentic Persuasion: Transform from Order Taker to Quota Breaker

Get help with your sales team

Connect with Jason on LinkedIn

Or go to Jason’s HUB – www.JasonCutter.com

Connect with Scott on LinkedInScott‘s BioScott is the Founder and CEO of Transparent BPO, a Maryland-based outsourcer with operational headquarters in Belize City, Belize.In 2009, he landed in Belize City to start a customer care company. He rented the space and hired the first 30 employees to get to work. Today, Transparent BPO has about 1,400 employees in Belize, over 400 agents in the Philippines, and has become a leader as part of their client’s success.Scott’s LinksCompany: transparentbpo.comEmail: [email protected]: https://www.linkedin.com/company/transparent-bpo/Facebook: https://www.facebook.com/TransparentBPO/Learn more about ScottShow less

Jason: [00:00:00] Hey, what’s going on to everybody so glad that you’re joining me for another episode of the scalable call center. Journey. This podcast is all about helping call center owners and people in the call center environment, whether it’s two salespeople, right in a small telephone sales team or thousands.[00:00:16] And

Why do some call centers don’t make the changes they could in their technology? Do you have a culture of change, or a willingness to change?

Everything is going to change because it’s going to improve in some way, thus change is inevitable. The purpose of organizational changes, such as those in technological systems, processes, and scripts, is for the company to improve and grow.

In this episode, Tony and I talk about what it’s like to build a contact center. We also talked about his experiences in designing customer experience and consulting on best practices for contact centers.

Learn more about call centers, sales teams, and technology.

Find out if your Sales Operation in Scalable

Buy Selling With Authentic Persuasion: Transform from Order Taker to Quota Breaker

Get help with your sales team

Connect with Jason on LinkedIn

Or go to Jason’s HUB – www.JasonCutter.com

Connect with Tony on LinkedInTony‘s BioTony Poer manages the Channel Contact Center Solutions team at 8×8. Tony has been with 8×8 for 4 years and has spent almost 20 years designing Customer Experience and consulting on best practices for Contact Centers. When he’s not evangelizing 8×8 at industry events, you can find him riding his bike or hiking with his family in Flagstaff, Arizona.Tony’s Linkswww.8×8.comhttps://www.8×8.com/products/all-in-one-communicationshttps://www.linkedin.com/in/tonypoer/Learn more about TonyShow less

Jason: [00:00:00] What’s going on everybody so glad you’re joining me for another scalable call center sales podcast episode. Uh, very excited as always my special guest. He comes from a company called eight by eight. His name is Tony poer. And, um, eight by eight is a telecom company focused on call centers and the call center industry, which makes sense that he would come on the sho

What steps do you take to stop ad fraud? Do you ever recognize that you have this problem in your network?

If you eliminate a significant amount of fraud, your clients’ demand will grow, and you will expand as a company. This is what Anura Solutions is all about: assisting clients in their growth through fraud analytics.

In this episode, Rich Kahn from Anura Solutions and I, talk further about fraud and how it affects you as a company.

Learn more about the solution and Rich’s efforts to free companies of fraudulent activity.

Find out if your Sales Operation in Scalable

Buy Selling With Authentic Persuasion: Transform from Order Taker to Quota Breaker

Get help with your sales team

Connect with Jason on LinkedIn

Or go to Jason’s HUB – www.JasonCutter.com

Connect with Rich on LinkedInRich‘s BioCo-Founder and CEO of Anura, proud father of four, and serial entrepreneur Rich Kahn is a dedicated professional with decades of experience in digital marketing. He started Anura, an ad fraud solution designed to improve campaign performance by accurately exposing bots, malware, and human fraud. His track record of success includes operating a business that made the Inc. 5000 list for five years in a row, achieving an Ernst & Young Entrepreneur of the Year award for technology, and operating one of the fastest-growing advertising & marketing companies in the U.S.Rich’s Linkshttps://www.Anura.iohttps://www.linkedin.com/in/richkahn/Learn more about RichShow less

Jason: [00:00:00] Hey, what’s going on? Everybody. Jason cutter here with another episode of the scalable call center sales podcast. And in this conversation, I’m going to speak with someone who’s got a different approach. Regarding the call center environment, different for me. Anyway, explain as we get into the conversation, what was so interesting and revolutionary about the stuff that he does today joining me is ric

How has the pandemic changed the perspective and the model of your business? What’s the current disposition and status of your client base?

As more and more people have worked remotely over the last 16 months, the world of business and consumer have become more connected. It’s a perfect example of how technology has enabled individuals to engage and work more effectively.

In this episode Eric Kider from Data Axle and I, talk about how he shifted in working with and helping their clients as the pandemic started. We also talked about his experiences in formulating and executing business strategies.

Learn about assessing growth segments, developing partnerships, and the important role of data and technology.

Find out if your Sales Operation in Scalable

Buy Selling With Authentic Persuasion: Transform from Order Taker to Quota Breaker

Get help with your sales team

Connect with Jason on LinkedIn

Or go to Jason’s HUB – www.JasonCutter.com

Connect with Eric on LinkedInEric‘s BioResponsible for the overall P&L of the Data Axle Data & Credit Solutions business. Formulated and executed the business strategy, assessment of growth segments, development of partnerships/channels and defined the go-to-market plans addressing specific client needs within the small and mid-size business credit market.Eric’s Linkshttps://www.data-axle.com/what-we-do/credit-solutions/https://www.linkedin.com/in/erickider/Learn more about EricShow less

Jason: [00:00:00] Hey, everybody. Welcome to another episode of the scalable call center sales podcast, as always, I am very excited that you’re here and I’m very excited to be joined by a, another special returning guest. Eric kinder from data axle, which was previously known as info USA. And so Eric. Data axle is focused on data and credit solutions for businesses.[00:00:30] His his main goal is information services in the call center industry and spending time formulating executing business strategies, assessing growth segments,