Scalable Call Center Sales

How do you maintain your sales team’s quality? How do you keep these folks excited?

Keeping teams motivated is crucial for anyone who today manages a scattered workforce. There are things like gamification, communication methods, stand-up meetings, and other things that people are doing to try to imitate that environment inside a call center.

In this episode, Collin Mitchell, from MonsterVOIP and I, talk about his variety of experiences in the call center world. From the sales team to leads, and challenges to strategies.

Learn more of Collin’s experience in the Call Center industry, and his passion for sales, business, and supporting individuals and companies.

Find out if your Sales Operation in Scalable

Buy Selling With Authentic Persuasion: Transform from Order Taker to Quota Breaker

Get help with your sales team

Connect with Jason on LinkedIn

Or go to Jason’s HUB – www.JasonCutter.com

Connect with Collin on LinkedInCollin’s BioCollin is 4X Founder and Host of Sales Hustle. Collin is passionate about sales and podcasting. Collin Lives in Los Angeles with his beautiful wife and three amazing kids!Collin’s Linkshttps://pod.link/saleshustlehttps://salescast.co/Learn more about CollinShow less

Jason: [00:00:00] What’s going on everybody so glad that you’re joining us on this scalable call center sales journey, super excited to be joined by my special guest, Colin Mitchell from monster voice, along with many other things, which we’re going to talk about. And if you tuned into my previous podcast or previous, uh, LinkedIn lives that I’ve done, then, you know, Colin, because he and I have.[00:00:28] Many times, uh, we even did a stint there on clubhouse for a while. Colin is a four times founder, as well as the host of the sales hustle podcast, which you definitely need to check out. We’ll, we’ll give you the link at the end. Um, he is passionate about sales businesses. Podcasting supporting indiv

What is the pinnacle point between marketing and sales? Where can they both succeed in their own fields?

The purpose of marketers and salespeople is the same. However, the way you approach a consumer and devote your attention to them is vastly different. This is something that businesses will have to deal with internally. Those who give superior service and experience, are more likely to deliver, convert, serve, and turn clients into long-term connections.

In this episode, Kenneth Kinney, a seasoned veteran for Marketing and Advertising in the Call Center Industry, and I talk about his experiences in his marketing and sales career. We also discussed how to break through the silos that exist between each function in the sales process.

Learn about the difference between marketing and sales, branding, agency work, and lead generation.

Find out if your Sales Operation in Scalable

Buy Selling With Authentic Persuasion: Transform from Order Taker to Quota Breaker

Get help with your sales team

Connect with Jason on LinkedIn

Or go to Jason’s HUB – www.JasonCutter.com

Connect with Kenneth on LinkedInKenneth’s BioKenneth “Shark” Kinney is a keynote speaker, accomplished marketer, lead generation driver, and business growth consultant. He is passionate about leveraging data in omnichannel strategies and is known for driving growth in Digital Marketing and Advanced and Addressable TV. He’s led national campaigns working with brands including Acxiom, Citi, Chase, Target, GM, American Express, FedEx, Honda, Toyota, TD Ameritrade, Panera, TruGreen, and over 50 colleges and universities. He has also been an on-air host and producer of TV and Radio programs.Kenneth’s Linkshttps://www.asharksperspective.comhttps://www.asharksperspective.comhttps://www.linkedin.com/in/kennethkinney/https://www.aimediagroup.comLearn more about KennethShow less

How do you magnify your leadership role in the Call Center Industry? What constitutes a great-performing team?

Whether it’s inbound or outbound sales, a lack of training and leadership will have a significant impact on your team’s productivity. Simply being able to sell does not imply that you can also teach, motivate, or lead a group. To be a great, positive leader, you’ll always need the correct skills, training, tools, and resources.

In this episode, Fred Stacey from Outsource Consultants, talked about his experiences as he helped failing contact centers recover throughout his 25-year career. We also discussed sales enablement tools and technology, and how they fit into the sales process.

Learn about utilizing technology and tools, successful leadership, training, and management.

Find out if your Sales Operation in Scalable

Buy Selling With Authentic Persuasion: Transform from Order Taker to Quota Breaker

Get help with your sales team

Connect with Jason on LinkedIn

Or go to Jason’s HUB – www.JasonCutter.com

Connect with Fred on LinkedInFred’s Bio25+ year contact center veteran. Passionate about contact centers (contact centres if you are across the pond) and our industry! Actively creating positive outcomes for the contact center market one partner/one client at a time. Focused on Combining technology within the contact center and outsourcing arenasFred’s Linkshttps://www.outsource-consultants.com/https://www.linkedin.com/in/fredstaceycccs/Learn more about FredShow less

[00:00:00] Jason: [00:00:00] What’s going on, everybody. Jason here with another episode of the scalable call center sales podcast, as always, I’m super excited by special guest. Today is Fred Stacey from outsource consultants, a BPO advisory firm, a long time listeners of my previous podcast, the authentic persuasion show actually, when it was the sales expe

How do you legitimately run a call center? Why is it important to be educated with compliance, rules, and regulations?

A common reason companies run away from these things is the cost. It is human nature avoid to be presented routinely with how much risk there is in space. People don’t understand that risk entails reward.

In this episode, Rob Seaver, Executive Director of LeadsCouncil, and I talked about his role in setting standards and advocating for Performance Marketing Industry. We also talked about how technology takes its part and becomes a necessary component in improving quantity vs. quality.

Learn about compliance, ethical corporate culture, call center standards, and understanding the value of change.

Find out if your Sales Operation in Scalable

Buy Selling With Authentic Persuasion: Transform from Order Taker to Quota Breaker

Get help with your sales team

Connect with Jason on LinkedIn

Or go to Jason’s HUB – www.JasonCutter.com

Connect with Rob on LinkedInRob’s BioAn industry veteran with a career in sales & marketing. U.S. Navy Veteran & Air Traffic Controller, Rob has spent the bulk of his career helping companies navigate the challenges of offline-online marketing. Executive Director of LeadsCouncil for the past half-decade, leading the fight for setting standards and advocating for the Performance Marketing Industry.Rob’s Linkshttps://www.leadscouncil.orghttps://www.leadscouncil.org/membershipLearn more about RobShow less

[00:00:00] Jason: [00:00:00] Rob, welcome to the scalable call center sales podcast.[00:00:04]Rob: [00:00:04] Thank you for having me. I can’t tell you, this is the most exciting part. My hour. Thank you very much for having me.[00:00:10] Jason: [00:00:10] I can always appreciate you for appreciating our time together. So I don’t normally do this, but I think it’s important to put things in context and to help people under

Welcome to the Scalable Call Center Sales Podcast!

A brand new show hosted by yours truly, Jason Cutter. Wherein, we will be focusing on helping call center owners and leaders build scalable sales operations.

Join me as I have influential conversations with experienced guests in the call center realm.

Stay tuned!

Find out if your Sales Operation in Scalable

Buy Selling With Authentic Persuasion: Transform from Order Taker to Quota Breaker

Get help with your sales team

Connect with Jason on LinkedIn

Or go to Jason’s HUB – www.JasonCutter.com

In the realm of call centers, how crucial are creativity and innovation? What are some of the factors that make the industry fail?

Lack of marketing is one reason why a call center falls short of its full potential. It is critical to recognize that the industry’s ultimate goal is to sell its value proposition. Clients may evaluate your integrity when you sell for value rather than money, which also will keep them in a long-term business relationship.

In this episode, Richard Kommit, President of Kommit & Company, and I talk about his experiences in the Call Center business. We also talked about some of the challenges that the industry face.

Learn about building long-term business relationships, selling your value, and how to sustain a Call Center business.

Find out if your Sales Operation in Scalable

Buy Selling With Authentic Persuasion: Transform from Order Taker to Quota Breaker

Get help with your sales team

Connect with Jason on LinkedIn

Or go to Jason’s HUB – www.JasonCutter.com

Connect with Richard on LinkedInRichard’s BioRichard grew through the ranks of a startup that became a global digital marketing agency, ultimately prospecting and launching a critical relationship with an international telecom.Founding and growing a BPO service provider with global clients including AT&T, American Express & HP, Richard grew the business to 200 employees and structured a successful multi-tiered exit.Serving as a trusted advisor to other entrepreneurs, Richard honed the concept of “multiple bites of the apple,” where all stakeholders continue to prosper with the amplified success of the enterprise.Richard’s Linkshttp://www.richardkommit.com/www.gokommit.comLearn more about RichardShow less

[00:00:00] Jason: [00:00:00] Richard. Welcome to the scalable call center sales podcast.[00:00:04] Richard: [00:00:04] Thank you, Jason. I’m glad to be here and thank you for asking.[00:00:0

How do you scale your inside sales in the contact center realm? How do you make better decisions to resolve sales drawbacks?

There are so many relational issues and workings in the contact center industry that require a well-planned model to scale up. Sometimes, overinvesting and overdeveloping are also holding us back, and in effect, we slip away from profitability.

In this episode, Steve Bederman, CEO of NobelBiz, and I talk about his experiences in the contact center business world. We also talked about his brilliant ideas of what makes a successful company.

Learn more about state-of-the-art solutions, scaling up, and the components of success.

Find out if your Sales Operation in Scalable

Buy Selling With Authentic Persuasion: Transform from Order Taker to Quota Breaker

Get help with your sales team

Connect with Jason on LinkedIn

Or go to Jason’s HUB – www.JasonCutter.com

Connect with Steve on LinkedInSteve’s BioSteve Bederman is a published author, accomplished leader, and highly regarded Contact Center industry innovator. With a phenomenal journey throughout his career, his expertise in corporate restructuring and strategic growth brought him the reputation of a renaissance business leader. He is also an Amazon best-selling author having released a very successful series of corporate thrillers.Now, Steve is the President and CEO of NobelBiz, a Contact Center Technology Company. From a unique carrier-of-carriers network to complete omnichannel software with social media integration, NobelBiz offers state-of-the-art solutions for companies that want to keep their clients happy.His personal creed is Make a Promise, Keep a Promise and he applies it in both his personal and professional life.Steve’s Linkshttps://nobelbiz.comhttps://nobelbiz.com/first-contact-podcast/steve-bederman-industry-podcasts-tour/https://nobelbiz.com/technology/omni-plus-omnichannel-contact-center-solution/https://nobelbiz.com/technology/voice/https://nobelbiz.com/video-demos/https://nobelbiz.com/customers/https://nobelbiz.com/blog/https://nobelbiz.com/stir