Can technology actually make shopping feel more personal?

Recorded live at NRF 2026, this RETHINK Retail Podcast moves past the AI hype to focus on the people behind the counter. Host Michael Klein is joined by David Weissman from Tulip, Rissa Jarrat from Jenni Kayne, and Kimberly Levine from TUMI for a candid conversation about the future of clienteling.

In a world of digital noise, these leaders are using AI to bring back the "little black book" of retail, at scale:

- The "Gift of Time": How TUMI uses technology to free up associates so they can focus on the person standing in front of them.

- Authenticity First: Why Jenni Kayne prioritizes "reading the room" over automated messaging.

- Million-Dollar Performers: What happens when you give every associate the tools to build their own book of business.

This isn't just about efficiency; it's about making sure the "human" stays at the heart of your brand.