Scaling UP! H2O

111 The One with Eric Russo, CWT

Episode 111: Show Notes

I am sure I have shared with the Nation! before that I love hearing from people who listen to the Scaling UP! H2O podcast.

At last year's AWT Convention and Expo, I met Eric Russo. Eric told me that he absolutely loved the Scaling UP! H2O podcast. He went on to say it was the perfect format for a water treater because we drive so much. What else are you going to do during "windshield" time?

Eric graciously shared with me some ideas he had about guests and topics. We also started to get to know each other during that encounter. So, I invited him to come on Scaling UP! H2O. You will soon learn why I am so impressed with Eric.

Join me as I interview, Eric Russo, CWT.

More about Eric Russo:

Eric Russo is the New England Area Manager for Suez. He has been working in the water treatment industry since 2012 after earning a BS in Chemical Engineering. Eric obtained his Certified Water Technologist designation in 2017 and most recently completed his MBA in Marketing in 2018. He takes a process-oriented view of how value is delivered to the customer and continuously improves upon internal systems to consistently and more efficiently achieve the desired result. Eric has worked with teams to design and implement a company-wide cloud-based CRM/ERP solution.

Key Points From This Episode:

• Eric Russo's Advice [0:05:30]
• Catalytic Converter [0:07:05]
• Obtaining CWT Designation [0:14:16]
• Taking a Computer Based Test [0:20:01]
• Being A Young Professional [0:25:15]
• Customer Resource Management (CRM) [0:29:45]
• Advice On Putting Up The Software [0:33:38]
• Metrics To The Service Process [0:34:40]
• Recommendation On Leading Metrics [0:39:34]
• And A Lot More!

Tweetables:

"Don't only focus on efficiency, but also factor and effectiveness." - Eric Russo @traceblackmore #scalinguph2o #scalingup #scalinguppodcast #scalingupnation #TheOnewithEricRussoCWT #CWT #ASHRAE #AWT #ScalingUPandbeyond

Links Mentioned On This Episode:

Eric Russo, CWT on LinkedIn

Million Dollar Maverick by Alan Weiss

The Advantage by Patrick M. Lencioni

The E-Myth Revisited: Why Most Small Businesses Don't Work and What to Do About It by Michael E. Gerber

Good to Great: Why Some Companies Make the Leap and Others Don't by Jim Collins

The 10X Rule: The Only Difference Between Success and Failure by Grant Cardone

The Checklist Manifesto: How to Get Things Right by Atul Gawande

102 The Other One with Colin Frayne, CWT

101 The One with Colin Frayne, CWT

Colin Frayne on Linkedin

110 Pinks and Blues: Boiler Surging

Episode 110: Show Notes

Pinks and Blues: Questions From the Nation!, Boiler Surging

Nation! Once again, we have a show because one of the members of The Scaling UP! Nation! gave us a topic to talk about. Adam Sites, CWT sent us a voicemail about boiler surging. His frustration was that the water treater always gets blamed. And he's right, we do.

When in doubt, blame the water treater is a phrase that rings true to most of us. However, as much fun as it is to joke about this. I do think we share in the problem of our customers not understanding what it is that we do. As a group, water treaters don't explain what it is that they do. That leaves our talents to be explained as mystic voodoo and that leads to customers making bad choices when we are not onsite.

Join me as I try to answer Adam's inquiry to the best of my ability. There is no substitution for being there. Since I am not there, I share with you some of my experiences that I have had in dealing with this issue.

Do you want to be featured on Scaling UP! H2O with your question? Simply click on the "Leave Voicemail" button on the left side of the our homepage, or go the the show ideas page.

Key Points From This Episode:

• 2019 Last Quarter [0:01:20]
• Conferences And Seminars [0:03:21]
• Low Water In Boiler [0:06:45]
• Water Boiling [0:10:05]
• Bottom Blowdown [0:13:59]
• 2 Types Of Valves [0:15:32]
• Surging [0:21:00]
• Freebies [0:26:16]
• And A Lot More!

Tweetables:

"The solution to pollution is dilution." @traceblackmore #scalinguph2o #scalingup #scalinguppodcast #scalingupnation #PinksandBlues #BoilerSurging #CWT #ASHRAE #AWT #ScalingUPandbeyond

"If we don't understand the equipment that we are treating, we could not do our job to the best of our ability." - Jay Farmerie @traceblackmore #scalinguph2o #scalingup #scalinguppodcast #scalingupnation #PinksandBlues #BoilerSurging #CWT #ASHRAE #AWT #ScalingUPandbeyond

Links Mentioned On This Episode:

Adam Sites on LinkedIn

Jay Farmerie on Linkedin

109 The One with Super Villain Royalty, Brian Fisk

Episode 109: Show Notes

Nation! You have heard me speak on this show previously about going to trade association functions to expand your knowledge level. Going to these events is also a great way to expand your network. I love meeting new water treaters. By this, I mean new to the industry water treaters and new to me water treaters. We, as water treaters, all have a story in us, and I love to hear it!

Taking my advice, I went to the ASHRAE trade show this past January. It was huge! You can hear all about it on episode 73. When you listen to this episode, you hear me interview people I already know and people I just met. Truthfully, I didn't expect to find some of the people I already knew at that trade show.

People like Gary Garcia and Colin Frayne of episodes 101 and 102. I think this goes to show when you do try to expand your network, you will surprisingly find people you know in places you don't expect.

One of the new people I met was Brian Fisk. Brian struck me as an enthusiastic water treater. And... He is a fan of Scaling UP! H2O. How could I not immediately like him? As we spoke at the ASHRAE show, it was clear we had a lot in common and he had some great stuff to share. Why not have him share it on the world's favorite industrial water treatment podcast?

Please enjoy my interview with Brian Fisk.

Key Points From This Episode:

• Water Conferences [0:03:42]
• Brian's Transition [0:10:54]
• How Valuable Water Treater Is? [0:16:24]
• Getting Along With Different Generations [0:18:32]
• Convincing A Client [0:23:19]
• Tips On Servicing [0:26:50]
• CWT (Certified Water Technologist) [0:30:15]
• Common Bad Practices [0:32:40]
• Getting Into Water Treatment Industry [0:33:32]
• And a lot more!

Tweetables:

"Make sure that you're fixing the problems before it becomes a problem." @BrianFisk @traceblackmore #scalinguph2o #scalingup #scalinguppodcast #scalingupnation #TheOnewithSuperVillainRoyalty #scale #watertreatment #ScalingUPto100 #CWT #ASHRAE

"You can have all the answers in the world but if you can't convey them well, then they're just going to fall in deaf ears." @BrianFisk @traceblackmore #scalinguph2o #scalingup #scalinguppodcast #scalingupnation #TheOnewithSuperVillainRoyalty #scale #watertreatment #ScalingUPto100 #CWT #ASHRAE

"A rising tide raises all boats." @traceblackmore @BrianFisk #scalinguph2o #scalingup #scalinguppodcast #scalingupnation #TheOnewithSuperVillainRoyalty #scale #watertreatment #ScalingUPto100 #CWT #ASHRAE

Links Mentioned on this episode:

Brian Fisk on LinkedIn

Company Website

064 The One with the Youngest CWT

Books:

The Automatic Customer: Creating a Subscription Business in Any Industry

Mastering the Complex Sale

Drop by Drop: Articles on Industrial Water Treatment: James McDonald

108 Pinks and Blues: Cooling Tower Feed

Episode 108: Show Notes

Pink and Blues: Questions From the Nation!, Cooling Tower Feed Option

I hope you had a great time celebrating industrial water week. I also hope part of your celebration included listening to an episode of Scaling UP! H2O each and every day last week. The next Industrial Water Week is October 5th, 2020. So, start your celebration planning early to beat the rush!

You have heard me ask the Scaling UP! Nation! For help in topics for this show. Today I am going to answer one of those questions from one of our Nation! Members. Jinapat wants to know what the different ways are to feed inhibitor on a cooling tower controller.

Thank you Pat!

So, today's episode is all about Pat's question. Join me (and Pat) as we learn about all the different feed options for putting inhibitor into a cooling tower (I even though a bit extra in there too, biocide feed.)

Do you have a question you want me to answer on Scaling UP! H2O? Simply click on the "Leave Voicemail" button on the left side of the our homepage, or go the the show ideas page.

Key Points From This Episode:

• Schedule For IWW 2020 [0:01:46]

• Questions For Trace [0:06:30]

• Different Feed Options [0:10:10]

• Bleed After Feed [0:12:28]

• Ways To Feed Cooling Towers [0:16:32]

• P-TolueneSulfonic Acid (PTSA) [0:19:32]

• Biocide Feed [0:23:54]

• Sodium Hypochlorite [0:30:20]

• Oxidation Reduction Potential [0:32:48]

• And a lot more!

Tweetables:

"Don't write everything's good on a service report. Everything is not good, there's always something you can do there to make something a little bit better." @traceblackmore #scalinguph2o #scalingup #scalinguppodcast #scalingupnation #PinksandBlues #CoolingTowerFeed #CWT #ASHRAE

Links Mentioned on this episode:

EP3: Controllers with Tom Tinney

Jim Lukanich on LinkedIn

Jim Lukanich Episode: EP10: The One with Jim Lukanich

Jinapat Yoswattana, CWT on LinkedIn

107 Day 5 Of Industrial Water Week (Careers)

Episode 107 (Day 5): Show Notes

Industrial Water Week, Day 5: Careers

It's hard to believe, we are on our last days of celebrating Industrial Water Week. If you haven't done anything to celebrate, it's not too late. We have heard from people who are having special parties to celebrate. Here, we went out for tacos. Because when you think of water treatment, you think of tacos, right? Well, it was fun. So, however, you choose to celebrate, we hope that this podcast has been part of your celebratory activities.

On this Careers Friday, we are back at the AWT Convention talking to more Scaling UP! Nation! Members: I know you have heard me say before, I love my job. I can't imagine doing anything else. So, what better way to wrap up the week than to reflect on being an Industrial Water Treater.

Key Points From This Episode:

• The Most Amazing Job [0:00:38]
• Getting Into CWT [0:04:26]
• The Highest Professional Designation [0:05:47]
• Winning The Ray Baum Award [0:07:54]
• The Prestigious Founder's Award Winner [0:11:09]
• Learn About Insurance [0:20:21]
• Polymer Technology Tip [0:23:54]
• Wrap Up of AWT Convention And Expo [0:24:33]
• And A Lot More!

Tweetables:

"The thing that makes people most happy is not money, love or stuff but achieving your goals. That is what encouraged me to get my CWT designation." - Amy Pollock @traceblackmore #scalinguph2o #scalingup #scalinguppodcast #scalingupnation #IndustrialWaterWeek #CareersFriday #AWT #CWT #ScalingUPto100andbeyond

"Being a water treater doesn't just mean you treat water. There's so much that we all do. And that is something to celebrate." - Michelle Farmerie @traceblackmore #scalinguph2o #scalingup #scalinguppodcast #scalingupnation #IndustrialWaterWeek #CareersFriday #AWT #CWT #ScalingUPto100andbeyond

"Every water treater needs to understand the degree of magnitude and the potential risk that is presented to them. Everything from small accounts to the very largest account that you have. It's a people business with many personalities involved. Know your risk!" - Mike Highum @traceblackmore #scalinguph2o #scalingup #scalinguppodcast #scalingupnation #IndustrialWaterWeek #CareersFriday #AWT #CWT #ScalingUPto100andbeyond

"My number one tip for water treaters: Use the right product for the right application." - Mike Standish @traceblackmore #scalinguph2o #scalingup #scalinguppodcast #scalingupnation #IndustrialWaterWeek #CareersFriday #AWT #CWT #ScalingUPto100andbeyond

Links Mentioned on this episode:

Amy Pollock on LinkedIn

Greg Wannemuehler on LinkedIn

Brent Chettle on LinkedIn

Michelle Farmerie on LinkedIn

Ep12: The One with Michelle Farmerie

Michael Highum on LinkedIn (McGowan Insurance Group)

025 The One On Insurance

Mike Standish on LinkedIn

Ep 14: The One with Mike Standish

Tyler Cooper, CWT on LinkedIn (Premier Water & Energy)

Casey Walton on LinkedIn (Walton Technologies)

Steve Jacobs on LinkedIn

Ellaine Lee on LinkedIn (R2J)

Semra Gul on LinkedIn

107 Day 4 Of Industrial Water Week (Wastewater)

Episode 107 (Day 4): Show Notes

Industrial Water Week, Day 4: Wastewater

It's a dirty job, but someone must do it. That someone is us, the Industrial Water Treater.

Today we are celebrating Wastewater Thursday. Wastewater is all about taking something out of our discharge water that came from our process. Most municipal plants require that the water they receive has a minimum water quality so that it will not harm their biological population. It's all about the "bugs."

A few months back we did 2 shows devoted to wastewater with our guest, Kevin Kope- episodes 78 and 79. Many water treaters have told me what a helpful resource these shows are. Feel free to incorporate re-listening to them during your celebration today.

In the meantime, we are back at the AWT convention here from Scaling UP! Nation Members.

Key Points From This Episode:

• WasteWater [0:00:30]
• Metals Precipitation [0:03:30]
• Supplier Of The Year [0:06:54]
• The Young Professional Council [0:08:24]
• Common Things In The Convention [0:11:09]
• Tips From Mark Lewis [0:14:47]
• Offers in Peabody Engineering [0:19:33]
• Free Enterprise Server Application [0:21:18]
• QCPR Device [0:23:25]
• And A Lot More!

Tweetables:

"Just because you get a number, it's gotta be the number that you can believe in and accept. Whatever you do, don't just run a test and say that's the number because that's the number it is." - Mark Lewis @traceblackmore #scalinguph2o #scalingup #scalinguppodcast #scalingupnation #IndustrialWaterWeek #WastewaterThursday #AWT #CWT #ScalingUPto100andbeyond

Links Mentioned on this episode:

Kevin Cope on LinkedIn (Brentagg)

078 The One with The Waste Water Guy (Part 1)

079 The One with The Waste Water Guy (Part 2)

Matt Freije on LinkedIn - Supplier Of The Year

083 The One About Water Management Plans

Patrick Manning on LinkedIn

Ty Thomas on LinkedIn

Mark T. Lewis on LinkedIn

031 The One with Mark Lewis

034 The Other One With Mark Lewis, CWT

Tom Cass on LinkedIn (Aqua Laboratories, Inc.)

Doug Frassa on LinkedIn

Mark Peabody on LinkedIn (Peabody Engineering & Supply, Inc.)

Lori McPherson on LinkedIn (Walchem)

Charlie Heineman, CWT on LinkedIn

107 Day 3 Of Industrial Water Week (Cooling)

Episode 107 (Day 3): Show Notes

Happy Industrial Water Week everyone! Today, Day 3, of our weeklong holiday is all about Cooling. Yesterday was about boilers. Since we put heat (BTU's) into something, today we have to cool it down. We are taking BTU's out of something. In most processes, heat is a byproduct that slows the process down. The more widgets a machine makes, the hotter that machine gets. The hotter the machine gets, the fewer widgets that machine can make. And that's where we come in.

Getting heat out of our process and sending it to a place we don't care about it is key to our job. The less heat we have, the more widgets we can make. That means the widget factory can be more profitable. Our job as an industrial water treater is to make that process as efficient as it possibly can be. After all, the heat transfer medium they are using is the lifeblood of the whole operation.

As we celebrate Cooling Wednesday, we are back at the AWT conference. Join me as I continue to interview fellow Scaling UP! Nation! Members and take you inside the conference.

Key Points From This Episode:

• The Legionella Expert [0:02:03]
• Next Generation Culture Test [0:04:06]
• Supplemental Disinfection [0:06:24]
• Filming Amines With Logan [0:09:37]
• Pure Water For The World [0:12:00]
• Ideas For The Show [0:17:54]
• To Young Professionals [0:22:36]
• What is Endotherm? [0:24:55]
• Panel Builder Program [0:26:33]
• Talking With Michael Byerley [0:27:44]
• At The Lovibond Booth [0:28:47]
• And a lot more!

Tweetables:

"When nobody is having dialogue around legionella, nobody is getting anywhere. Start talking to your clients because that is a tide that will raise all industrial water treatment boats. " @traceblackmore #scalinguph2o #scalingup #scalinguppodcast #scalingupnation #Pretreatment #IndustrialWaterWeek #CoolingWednesday #AWT #CWT #ScalingUPto100andbeyond

"Water is what brings us all together and Pure Water for the World provides that most basic need for people." - Rye Thompson @traceblackmore #scalinguph2o #scalingup #scalinguppodcast #scalingupnation #Pretreatment #IndustrialWaterWeek #CoolingWednesday #AWT #CWT #ScalingUPto100andbeyond

"Water Treatment is not just for those in the industry, but for everyone!" @traceblackmore #scalinguph2o #scalingup #scalinguppodcast #scalingupnation #Pretreatment #IndustrialWaterWeek #CoolingWednesday #AWT #CWT #ScalingUPto100andbeyond

Links Mentioned on this episode:

AWT Website

Pure Water For The World, Inc.

Janet E. Stout Episode: EP9: The L Word

Kristin Majeska on LinkedIn (IDEXX)

Alberto Comazzi on LinkedIn

Logan Manaranche on LinkedIn

091 The One That's All About Filming Amines (Closed Loops and Cooling Towers)

Carolyn Meub Episode: 081 The One about Pure Water for the World

Rye Thompson on LinkedIn

Jim Lukanich on LinkedIn

Jim Lukanich Episode: EP10: The One with Jim Lukanich

Ep 15: The One with Jack Walker

Will Wilson on LinkedIn (EndoTherm)

Brian Katarski on LinkedIn (AquaPhoenix)

Michael Byerley on LinkedIn (Global Water Technologies)

Robert Reynolds, CWT on LinkedIn

Episode 107 (Day 2): Show Notes

Happy Industrial Water Week Scaling UP! Nation!

We are celebrating Day 2 of Industrial Water Week. Day 2 is all about boilers. One of the ways I like to think about our job is that we are heat transfer, efficiency managers. That means we take heat from one place and transfer it to another as cost-effectively as possible. When we talk about boilers, we are putting heat into the system, so that heat can do some work. This work might be to power something, or it could just be to heat something. Either way, the steam boiler is the "workhorse" of our modern-day world.

On this special holiday episode, we are back at the Association of Water Technologies Annual Convention. Where we talk a bit about steam boilers and chat with friends of our show.

Happy Day 2 of Industrial Water Week.

Key Points From This Episode:

• All About Boilers [0:00:43]
• Tips from Larry Pannell [0:03:39]
• Questions for Laura Sanders [0:07:54]
• The Upcoming AWT President [0:09:43]
• Appreciating Thomas Branvold [0:12:26]
• Upgrading with Tom Tinney [0:14:40]
• Learnings at The Convention [0:18:18]
• The Young Professionals [0:21:01]
• Cool Stuff In 2019 [0:22:45]
• Industrial Week 2020 Schedule [0:24:14]
• Understanding H2trOnics [0:24:45]
• pH Meter [0:26:00]
• Interview with Scott Olson [0:28:45]
• And a lot more!

Tweetables:

"This (AWT) is one of the few organizations where vendors have an opportunity to participate in committees and contribute something meaningful. In return the water treatment industry benefits as a whole. - @TomTinney @traceblackmore #scalinguph2o #scalingup #scalinguppodcast #scalingupnation #Pretreatment #IndustrialWaterWeek #boilertuesday #AWT #CWT #ScalingUPto100

"The number one tip for water treaters: If it wasn't written, it wasn't done." - @JayFarmerie @traceblackmore #scalinguph2o #scalingup #scalinguppodcast #scalingupnation #Pretreatment #IndustrialWaterWeek #boilertuesday #AWT #CWT #ScalingUPto100

Links Mentioned on this episode:

Larry Pannell on LinkedIn

Laura Sanders on LinkedIn

Reid Hutchison on LinkedIn

Adam Dumler on LinkedIn

Matt Black on LinkedIn

Chris Golden on LinkedIn

Scott W. Olson on LinkedIn

Marodi Cribari Filming Amines Episodes

089 The One That's All About Filming Amines (General)

090 The One That's All About Filming Amines (Boilers)

091 The One That's All About Filming Amines (Closed Loops and Cooling Towers)

EP3: Controllers with Tom Tinney

093 The One with Jay Farmerie, CWT

094 The Other One with Jay Farmerie, CWT

062 The One with the Pulsafeeder Guy

107 Day 1 Of Industrial Water Week (Pretreatment)

Episode 107: Show Notes

Industrial Water Week, Day 1: Pretreatment

Happy Industrial Water Week Nation! We have an entire week that is devoted just for us, the Industrial Water Treater. Last year, a friend of the show, James McDonald launched this holiday to help us celebrate how awesome our job is. Industrial Water Week is always the first full week in October.

Here is what we celebrate:

• Pretreatment Monday
• Boiler Tuesday
• Cooling Wednesday
• Wastewater Thursday
• Careers Friday

There is just so much to do in our job, our holiday requires more than just one day to celebrate. We get a whole week!

Today we celebrate pretreatment. Pretreatment is anything that we do to improve water quality to make it more acceptable for a specific end use. That means filters, water softeners, dealkalizers, and the list goes on. Today, as we celebrate industrial water week, think of all the things we use in our pretreatment processes.

To help us celebrate this awesome holiday week, we took our recording gear to the Association of Water Technologies Annual Convention to take you right into the action. Please enjoy.

Key Points From This Episode:

• Industrial Water Week Celebration [0:00:30]
• Pretreatment Monday [0:01:35]
• Who is Responsible For IWW Holiday? [0:05:06]
• AWT Online Training Modules [0:07:22]
• The Youngest CWT [0:10:45]
• Advantage Controls [0:13:45]
• Young Professional Happy Hours [0:18:08]
• Random Interviews [0:24:04]
• And a lot more!

Tweetables:

"Get here however you can! Show up. Be involved. Be part of the AWT. You won't regret it!" - Jason Turcsanyi @traceblackmore #scalinguph2o #scalingup #scalinguppodcast #scalingupnation #Pretreatment #IndustrialWaterWeek #pretreatmentmonday #AWT #CWT #ScalingUPto100

"Industrial water treaters are awesome! Industrial water treatment is awesome! And it just makes sense that we have an entire week to celebrate! " @traceblackmore #scalinguph2o #scalingup #scalinguppodcast #scalingupnation #Pretreatment #IndustrialWaterWeek #pretreatmentmonday #AWT #CWT #ScalingUPto100

"We have the best job and the best industry in the world. We all need to celebrate it!" @traceblackmore #scalinguph2o #scalingup #scalinguppodcast #scalingupnation #Pretreatment #IndustrialWaterWeek #pretreatmentmonday #AWT #CWT #ScalingUPto100

Links Mentioned on this episode:

Ep 21: The One with James McDonald

049 The One with James McDonald, Again

064 The One with the Youngest CWT

Dan Morris on LinkedIn

Michelle Farmerie on LinkedIn

Brady Benson on LinkedIn

Jason Turcsanyi on LinkedIn

Mauricio Nieto on LinkedIn

Griffin Rial on LinkedIn

Peter Myers on LinkedIn

Bill Hildebrand on LinkedIn

106 The One with the Agnostic Equipment Guy

Episode 106: Show Notes

Nation! I know your favorite thing in the water treatment industry is the equipment we use. Well, maybe not... But it is something that we must use to run our programs when we are not there. Many of us are loyal to a particular brand and model of equipment. There is nothing wrong with that as long as you know what your options are outside of your "comfort zone." I have found by working with other water treaters that many of us learn how one thing works, get comfortable with it and stop. That is not ok. We have to keep apprised of what equipment is out there to make our systems better.

Our guest today is Blaine Nagao of H2Tronics. Blaine is a longtime friend and colleague of mine. We met through the Association of Water Technologies. Specifically, when he would do the equipment training portion at technical training. I still remember things I learned from him in the class. Blaine agreed to come on the show and talk with us about a few things we should consider when it comes to equipment.

Please get ready to enjoy my interview with Blaine Nagao.

Key Points From This Episode:

• AWT Annual Convention & Expo [0:00:30]
• Industrial Water Week [0:01:53]
• Audible (Reading Tool) [0:03:31]
• Water Treatment Equipment [0:04:38]
• Equipment Baselines [0:10:02]
• Additional Functions Of Controllers [0:13:05]
• New Technology For Pumps [0:15:44]
• 3 Ways To Verify Pumps [0:18:03]
• Familiarizing The Equipment [0:18:32]
• Installations [0:19:41]
• How To Improve Installations? [0:20:54]
• Choosing A Brand You Want To Use [0:28:44]
• Time Saving Tips [0:32:06]
• What H2TrOnics Does? [0:44:18]
• And a lot more!

Tweetables:

"Do as much as you can ahead of time!" @BlaineNagao @traceblackmore #scalinguph2o #scalingup #scalinguppodcast #scalingupnation #CoolingTowerSystems #WaterTreatmentEquiptments #ScalingUPto100

"Treat every installation like it's a reflection of yourself and your company." @BlaineNagao @traceblackmore #scalinguph2o #scalingup #scalinguppodcast #scalingupnation #CoolingTowerSystems #WaterTreatmentEquiptments #ScalingUPto100

"Learn about the equipment that is running your programs." @traceblackmore @BlaineNagao scalinguph2o #scalingup #scalinguppodcast #scalingupnation #CoolingTowerSystems #WaterTreatmentEquiptments #ScalingUPto100

What are 5-10 things that you need to know how to troubleshoot for your equipment? @traceblackmore @BlaineNagao #scalinguph2o #scalingup #scalinguppodcast #scalingupnation #CoolingTowerSystems #WaterTreatmentEquiptments #ScalingUPto100

"When you elevate your water treatment program, you are showing customers that you are staying on top of all of their water treatment needs. You're also making ways to save them energy and water!" @traceblackmore @BlaineNagao #scalinguph2o #scalingup #scalinguppodcast #scalingupnation #CoolingTowerSystems #WaterTreatmentEquiptments #ScalingUPto100

Links Mentioned on this episode:

Blaine Nagao on LinkedIn

H2trOnics, Inc.

Horse tradin' by Ben K. Green

The Terminal List by Jack Carr

The Machine: A Radical Approach to the Design of the Sales Function by Justin Roff-Marsh

The Goal: A Process of Ongoing Improvement by Eliyahu M. Goldratt