In this episode of Uncle Marv’s IT Business Podcast, we continue our conversation with David Stinner, founder of Buffalo-based US itek. David opens up about the lessons he learned from early legal battles that shaped his entrepreneurial drive and how he scaled his MSP using innovative strategies like flat-rate pricing and outsourcing help desk services overseas.

Key Topics Covered:

From Legal Battles to Leadership: David shares how being sued by his former employer motivated him to persevere and build a successful business despite early challenges.

Flat-Rate Pricing Model: Learn why David transitioned to charging per user instead of per device and how this approach has benefited his clients and business.

Remote Workforce Success: Discover how hiring tech talent from the Philippines helped US itek expand its capacity while keeping costs manageable.

Post-Pandemic Growth Strategies: David explains how his team adapted to the changing IT landscape after COVID-19 and tripled their revenue within four years.

The Importance of Compliance: Insights into why compliance-focused services are becoming a key differentiator for MSPs.

Cybersecurity Add-Ons: How products like ThreatLocker and email security packages are driving recurring revenue.

Actionable Tips

• Use flat-rate pricing per user to simplify billing while maintaining profitability.
• Hire remote help desk staff from global talent pools like the Philippines.
• Bundle cybersecurity add-ons (e.g., ThreatLocker) for additional revenue streams.
• Focus on compliance services as a competitive differentiator.
• Invest in tools like LionGuard for automated reporting and license management.

Links to Companies, Products, and Books Mentioned

• US itek - usitek.com
• ThreatLocker - threatlocker.com
• Domotz - domotz.com
• Ingram Micro - ingrammicro.com
• Odoo - odoo.com

=== SPONSORS

• Premier Partner, NetAlly: https://www.itbusinesspodcast.com/netally/

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=== Show Information

• Website: https://www.itbusinesspodcast.com/
• Host: Marvin Bee
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