Canada’s immigration system is overwhelmed. Cases are backlogged and little information is being communicated to applicants. This has led to a surge of access to information requests, which has created another backlog, and has left people trying to settle in Canada in the dark.

Tom Cardoso, an investigative reporter with The Globe, explains why people started using this workaround to get information on their immigration cases in the first place, and why things are likely going to get worse.

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