SEE YOU NOW

Despite decades of effort and innovation since the groundbreaking To Err is Human report over 25 years ago, preventable harm in healthcare persists, and violence against healthcare workers continues to rise. With record understaffing, burnout, mandatory overtime, and mounting documentation demands, the pressure to provide safe care has never been higher nor the stakes more urgent.

In this first episode of our new series focusing on safety in healthcare, we explore a bold shift toward "total systems safety" with two leaders at the forefront of this movement who know these challenges all too well. Patricia McGaffigan, RN, MS, CPPS, Senior Advisor for Patient and Workforce Safety at the Institute for Healthcare Improvement, and President of the Certification Board for Professionals in Patient Safety, and Donald Berwick, MD, MPP, FRCP, President Emeritus and Senior Fellow at the Institute for Healthcare Improvement, and former Administrator of the Centers for Medicare and Medicaid Services.

Together, they continue to shape national safety efforts including IHI's Safer Together: National Action Plan to Advance Patient Safety the first public-private collaboration of its kind. Spearheaded by McGaffigan and bringing together 27 major organizations that had never collaborated before. The plan aims to restructure the very foundation of healthcare, building safety into every level of the system around four interlocking pillars.

• Leadership & Governance: Strong, visible leadership and policies that make safety a strategic priority.
• Workforce Safety & Well-Being: Protecting nurses and healthcare workers – physically and mentally – so they can care safely for others.
• Patient & Family Engagement: Partnering with patients and family caregivers as co-designers of safe care.
• Learning Systems: Creating feedback loops and continuous improvement so lessons from one hospital spread everywhere.

At the heart of this movement is a truth long understood by nurses: safety is not a checklist or a policy, it's a culture, a commitment, and a collective responsibility. As Patricia McGaffigan reminds us, "You can't have patient safety if you don't have a safe workforce." And as Don Berwick warns, "The illusion that safety is a matter of individual effort is one of the most toxic notions in the whole safety enterprise. It is we, not me."

Nurses have always led by example, holding space for healing while navigating broken systems. Now, their leadership is essential in building the future of healthcare safety: one that protects not only patients, but the people who care for them. Where healthcare is not only safer, but also is a culture that ensures we're all Safer Together.

For more information on resources, visit ANA's Innovation Website at: https://www.nursingworld.org/practice-policy/innovation/

Have questions or feedback for the SEE YOU NOW team? Future episode ideas? Contact us at: [email protected].

Healthcare safety begins with culture, and culture starts at the top. Nurse Julie Kennedy Oehlert speaks to how transforming healthcare systems requires redefining culture through empathy, love, and relationship-building, not mandates or fear. Prioritizing workforce well-being is essential to delivering safe, trusted, and patient-centered care. Dismantling hierarchical, fear-based structures is the crucial first step toward real and lasting change.

To listen to this Insight clip's full episode, visit SEE YOU NOW Podcast Episode 64: Reporting Powers: Leading with Love at:

Apple: https://podcasts.apple.com/us/podcast/64-reporting-powers-leading-with-love/id1488523483?i=1000545318823

Spotify: https://open.spotify.com/show/3ocmOaZHNDyPJ9x1yn5Wt5

YouTube: https://www.youtube.com/watch?v=thyFtdz6kZQ

or at your favorite streaming platform.

For more information on the podcast bundles, visit ANA's Innovation Website at: https://www.nursingworld.org/practice-policy/innovation/education.

Have questions or feedback for the SEE YOU NOW team? Future episode ideas?

Contact us at [email protected].

As artificial intelligence becomes increasingly embedded in healthcare, safety hinges on who shapes these tools. Nurses must be involved at every stage of AI development, from design through deployment. Their clinical expertise, real-time supervision, and ongoing testing are essential to ensuring AI systems are not only intelligent but also safe, patient-centered, and trustworthy.

To listen to this Insight clip's full episode, visit SEE YOU NOW Podcast Episode 121: AI in Play: Smarter Care at:

Apple: https://podcasts.apple.com/us/podcast/121-ai-in-play-smarter-care/id1488523483?i=1000681179458

Spotify: https://open.spotify.com/show/3ocmOaZHNDyPJ9x1yn5Wt5

YouTube: https://www.youtube.com/watch?v=s2gdzvu6hMo

or at your favorite streaming platform.

For more information on the podcast bundles, visit ANA's Innovation Website at: https://www.nursingworld.org/practice-policy/innovation/education.

Have questions or feedback for the SEE YOU NOW team? Future episode ideas?

Contact us at [email protected].

Protecting nurses' mental health isn't optional; it's essential. There are proven, evidence-based strategies that can make a real difference, from integrating resiliency training into nursing education to implementing anonymous mental health screening programs. And often, it's the small actions, a pause, a check-in, even a simple email, that can truly save lives.

To listen to this Insight clip's full episode visit SEE YOU NOW Podcast Episode 18: Mental Health Pandemic at:

Apple: https://podcasts.apple.com/us/podcast/18-mental-health-pandemic/id1488523483?i=1000476268228

Spotify: https://open.spotify.com/show/3ocmOaZHNDyPJ9x1yn5Wt5

YouTube: https://www.youtube.com/watch?v=Fmn99WoGHVs

or at your favorite streaming platform.

For more information on the podcast bundles, visit ANA's Innovation Website at: https://www.nursingworld.org/practice-policy/innovation/education

Have questions or feedback for the SEE YOU NOW team? Future episode ideas?

Contact us at [email protected]

We're thrilled to launch a brand-new series from SEE YOU NOW: INSIGHTS. Now available in your feed!

Each week, we're bringing you short, powerful moments from our archive of conversations with nurses and nurse allies. People who are reimagining and reshaping healthcare every day. These bite-sized episodes feature sparks of innovation, bold ideas, breakthrough discoveries, and reflections that stay with us.

Designed to fit into your busy life, during your commute, a coffee break, or a quiet moment, INSIGHTS will keep you inspired, informed, and connected to the heart of healthcare.

Subscribe to SEE YOU NOW at:

Apple: https://podcasts.apple.com/us/podcast/see-you-now/id1488523483

Spotify: https://open.spotify.com/show/3ocmOaZHNDyPJ9x1yn5Wt5

YouTube: https://www.youtube.com/playlist?list=PLf2d17tjKioritv0zJTAZ51qdzXVLTmbf

Or at your favorite streaming platform.

For more information on the podcast bundles, visit ANA's Innovation Website at: https://www.nursingworld.org/practice-policy/innovation/education

Have questions or feedback for the SEE YOU NOW team? Future episode ideas?

Contact us: [email protected]

We're back with new stories, new voices, and a renewed commitment to spotlighting nurse-led innovation.

As SEE YOU NOW celebrates 5 years of sharing the bold ideas and groundbreaking work of nurses, we're looking ahead to the next chapter and amplifying the ways nurses are leading transformative change in healthcare.

In upcoming episodes, we'll explore patient safety with Don Berwick and Patricia McGaffigan, tackle access and workforce challenges, dig into mental health innovation, continue our AI in Play series, and more.

Subscribe, share, and stay tuned—because when we support nurses, we advance better health for all.

One of the biggest barriers standing between millions of Americans and programs assisting with food, utilities, and healthcare is—wait for it—enrollment paperwork. It's not so much the lack of programs or their awareness of them, it's the capacity, across many touchpoints in the health and human services ecosystem to support navigating the paperwork and enrollment process. In fact, in 2024, 5 million children lost their Medicaid coverage due to paperwork or procedural reasons.

In this episode, part of our AI in Play series, emergency care nurse, health innovator, and entrepreneur Kwamane Liddell, JD, MHA, BSN, shares how AI is helping remove the paperwork roadblocks such as internet access, low literacy, and stigma standing between families and resources, and between care providers and the people they care for. At ThriveLink, multi-lingual, Agentic AI-powered chatbots are available to anyone via a quick, free phone call. These telephonic enrollment agents walk people through complex forms out loud, turning confusing text into a simple conversation. This technology-based solution connects a world of existing resources, from food delivery to utility payment assistance to reduced-priced medications for millions of families, delivering a billion dollars worth of social resources.

Find this episode's resources at www.seeyounowpodcast.com, and for more information on the podcast bundles, visit ANA's Innovation Website at https://www.nursingworld.org/practice-policy/innovation/education/.

Have questions for the SEE YOU NOW team? Feedback? Future episode ideas? Contact us at: [email protected].

Remember those clunky voice assistants from the early days of the internet? Well, the AI technology behind them has evolved dramatically and thanks to the power of Generative AI, we're now talking to a new breed of conversational digital agents. These advanced AI agents can hold meaningful conversations with patients, offering multilingual support and knowledgeable guidance on a range of health issues. With these new capabilities, there is growing interest -- even excitement -- in Generative AI's potential to improve access to care, address workforce shortages, and enable clinicians to reach people and communities and connect them to care and resources in ways we haven't thought possible.

In this episode of our AI in Play series, we dive into the world of Generative AI agents with human experts Amy McCarthy, Chief Nursing Officer and Scott Collado, Senior Product Designer at Hippocratic AI, and Adam Updegraff DNP, CRNP, Senior Director at WellSpan Health to learn how they're built and trained, who's on the team building and rigorously testing them, and the real-world impact they're having on patients, communities, and clinicians. Tune in to hear how the future of healthcare is about teamwork between humans and technology, working together to deliver safer, smarter, and more accessible care for all.

Find this episode's resources at www.seeyounowpodcast.com and more information on the podcast bundles visit ANA's Innovation Website at https://www.nursingworld.org/practice-policy/innovation/education/. Have questions for the SEE YOU NOW team? Feedback? Future episode ideas? Contact us at [email protected].

AI is everywhere! From delivering the tacos you crave to the car you drive to the clinical trial you might need -- it's reshaping our world and our work. AI-based technologies are helping solve complex problems in nearly every discipline, industry, and human endeavor. And in healthcare, artificial intelligence is a game-changer.

AI-based technologies do many things faster and better than humans can alone, with the promise of so much more ahead. And with that, comes a lot of questions, possibilities and well-founded concerns.

In this first episode – of many to come exploring AI's role in transforming healthcare – we're starting with the basics and the big picture:

• What is artificial intelligence?

• How can we ensure AI is safe, equitable, and beneficial for all?

• How should healthcare professionals think about and integrate AI into clinical settings?

We reached out to veteran researcher and leading expert in computer science, machine learning, and AI, Peter Stone PhD, and nurse attorney and bioethicist Liz Stokes JD, MA, RN to explore these questions and dive into ANA's position statement 'The Ethical Use of Artificial Intelligence in Nursing Practice,' as well as McKinsey & Company's report 'The pulse of nurses' perspectives on AI in healthcare delivery.' Together, they explore the transformative potential of AI in healthcare and how to ensure it serves everyone safely and equitably.

Find this episode's resources at www.seeyounowpodcast.com and more information on the podcast bundles visit ANA's Innovation Website at www.nursingworld.org/innovation. Have questions for the SEE YOU NOW team? Feedback? Future episode ideas? Contact us at [email protected].

Indigenous nurses bring more than clinical expertise to their practice—they bring a legacy of resilience, cultural knowledge, and a commitment to holistic care that honors their ancestors, culture, and history. For Native and Indigenous nurses, advancing practice means blending tradition and cultural humility with innovation to meet the unique needs of their communities, build trust, and transform health outcomes.

In this episode, we learn from Ojibwe Nurse researcher and educator Misty Wilkie PhD, RN, FAAN an Indigenous nurse director of the Doctoral Education Pathway for American Indian/Alaska Native Nurses at the University of Minnesota School of Nursing, to explore how the Center for Indigenous People, Health & Nursing is devoted to improving the health and well-being of Indigenous people and communities works toward reconciliation. Aiming to eliminate health disparities by building trusting relationships with Tribal Nations, developing evidence-based practices, and preparing doctorally trained Indigenous healthcare leaders, Misty Wilkie emphasizes the power of honoring tradition, language, and strengths to shape more inclusive, equitable healthcare systems.

Find this episode's resources at www.seeyounowpodcast.com and more information on the podcast bundles visit ANA's Innovation Website at www.nursingworld.org/innovation. Have questions for the SEE YOU NOW team? Feedback? Future episode ideas? Contact us at [email protected].